Dear Melisa, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Natalia Matos Rodrigues,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Valbona, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.We are disappointed to learn of the challenges you encountered with services extended. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Erendira, Thank you for selecting Nickelodeon Hotels & Resorts Riviera Maya as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest so it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience.We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope Nickelodeon Hotels & Resorts Riviera Maya becomes your resort of choice during future travels.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Jose,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Varand,Thank you so much for choosing Nickelodeon Hotels & Resorts Riviera Maya for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.We feel very honored to receive your compliments and thank you for sharing your wonderful review on Expedia. It is our goal for each guest to have a memorable experience at Nickelodeon Hotels & Resorts Riviera Maya, so it is a delight to know that you will be returning once again.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Jose,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Donna L,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Kailyn, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Pavlo,Thank you for sharing your feedback following your recent stay with us at the Nickelodeon Hotels & Resorts Riviera Maya. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Nickelodeon Hotels & Resorts Riviera Maya our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Pablo, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagemenNickelodeon Hotels & Resorts Riviera Maya

Dear Lauren, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations, We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Tamara,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Damon, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Mirela,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimado Octavio,Gracias por escoger Nickelodeon Hotels & Resorts Riviera Maya como los anfitriones de su visita más reciente a México y a la Riviera Maya.Su opinión y retroalimentación es esencial y muy importante ya que nos esforzamos no sólo satisfacer, sino en superar las expectativas de nuestros huéspedes. Por favor, acepte nuestras sinceras disculpas por las inconsistencias encontradas. Somos un complejo de 5 estrellas y su experiencia debió ser de ese nivel. Quisiera compartirle que, todos sus comentarios han sido cuidadosamente considerados y tratados con nuestro equipo. Esperamos que vuelva a visitarnos en el futuro cercano.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Kota,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Aidan,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations, We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Puja, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations. We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Darshana,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Joseph, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.We are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Adeyemi. Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Taha, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with our services. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Caitlin,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General Management

Dear EdgarThank you for this exceptionally detailed and considered review of your stay at Nickelodeon Hotels & Resorts Riviera Maya.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. It has never been more important to us than now, to listen to what our guests have to say, especially, due to the world's recent challenges, we have to continuously adapt and quickly adopt many new measures throughout the resort, relating health, safety, and hygiene. We care very much about how we make our guests feel and please rest assured that each part of your Nickelodeon Hotels & Resorts Riviera Maya journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Nickelodeon Hotels & Resorts Riviera Maya at its very best.Sincerely,General Management

Dear Jose Luis,Thank you for this exceptionally detailed and considered review of your stay at Nickelodeon Hotels & Resorts Riviera Maya.We are very grateful to you for the time you have taken to share your experience of every aspect of your stay, in such a constructive and positive way. Your comments and observations are invaluable and truly welcomed.Please know that we take all guest feedback seriously. It has never been more important to us than now, to listen to what our guests have to say, especially, due to the world's recent challenges, we have to continuously adapt and quickly adopt many new measures throughout the resort, relating health, safety, and hygiene. We care very much about how we make our guests feel and please rest assured that each part of your Nickelodeon Hotels & Resorts Riviera Maya journey will be carefully reviewed with the team.Thank you once again for your review. We look forward to warmly welcoming you again in the future to experience the Nickelodeon Hotels & Resorts Riviera Maya at its very best.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Saul,Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at Nickelodeon Hotels & Resorts Riviera Maya. We look forward to welcoming you soon again so that we can provide you with a memorable world-class vacation experience.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Bertha S.Thank you for taking the time to share your experiences with the Expedia community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Hotels & Resorts Riviera Maya provides a World Class Vacation ExperienceSincerely,General ManagementNickelodeon Hotels & Resorts

Dear Luciano JavierThank you for taking the time to share your experiences with the Expedia community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Hotels & Resorts Riviera Maya provides a World Class Vacation Experience.We look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Tran,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General Management

¡Hola!Estimado Sebastián, nos apena mucho recibir una baja puntuación referente a su experiencia con nosotros, me gustaría conocer a detalle los inconvenientes de su estancia y tener la oportunidad de mejorar su perspectiva, para mi es importante que usted sea escuchado, comparto con usted el siguiente correo para un seguimiento oportuno: slorenzo@nickresortrivieramaya.com