Queremos agradecerle mucho por compartir con nosotros sus comentarios respecto a su reciente estancia en nuestro hotel, fue realmente un placer haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo hayan estado a la altura de sus expectativas.

En nombre de nuestro equipo, le agradecemos por tomarse el tiempo para reunir los detalles de su experiencia de vacaciones en Sandos Caracol Eco Resort en este momento. Su opinión honesta es una referencia valiosa para otros clientes que están pensando quedarse con nosotros, por lo que agradecemos profundamente el tiempo que se está tomando para compartirla.

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol Eco Resort.We apologize for any impression you may have at our hotel at this time, our priority is to provide excellent customer service throughout your stay.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.

Realmente sentimos leer que no cumplimos con sus expectativas, como parte de una familia única siempre nos esforzamos por ver nuestros puntos fuertes y trabajar en equipo para mejorar en los débiles, por favor tenga la bondad de aceptar nuestras disculpas si en algún momento no la hicimos sentir como esperaba.Agradecemos su confianza y puede tener la seguridad de que haremos nuestro mejor esfuerzo para mejorar cada día aun más.

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol.We apologize for any impression you may have at our hotel at this time, our priority is to provide excellent customer service throughout your stay.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.

What a wonderful pleasure for us to know that you fully enjoyed a wonderful vacation, it is a true pride, since it makes us feel full of energy to continue working every day to provide the best service.At the same time we greatly appreciate your comments to improve some of our services, it is through comments like yours that we can improve all aspects of the resort.

What a wonderful pleasure for us to know that you fully enjoyed a wonderful vacation, it is a true pride, as it makes us feel full of energy to continue working every day to provide the best service.At the same time we greatly appreciate your comments to improve some of our services, it is through comments like yours that we can improve all aspects of the resort.

Thank you for sharing your experience about the positive aspects of your stay, such as the native wildlife, adults-only sections, and delicious food.We will follow up to improve the reservation system in restaurantsWe are happy to know that the staff provided you with excellent service, such as Ignacio at the adults-only bar on the beach.Thank you for being part of us and we hope to welcome you once again in this your home.

Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente.

We appreciate the time you take to give your feedback, as it helps us reinforce and improve different areas.

We appreciate the time you take to give your comments, they will all be taken into account, as they help us improve and strengthen the service.

We appreciate the time we dedicated to giving your experience and we know that we met your expectations. Thank you for your choice at Sandos Caracol.

Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente.

We appreciate the time we took to give you your experience and we know we met your expectations. Thank you for your choice at Sandos Caracol.

Thank you for sharing your experience and knowing that I enjoyed your stay and nature, the application for restaurants is for everyone or with concierge support.

Thank you for sharing your experience and we will follow up on each comment to provide better service.

We appreciate the time we spent giving your comments and we know that we met your expectations. Thank you for your choice at Sandos Caracol.

We are very sorry for not having met your expectations, we will follow up on each comment with the areas involved in order to grow as a hotel and provide better service.

We are very sorry for not having met your expectations, we will follow up on each comment with the areas involved in order to grow as a hotel and provide better service.

We are very sorry for not having met your expectations, we will follow up on each comment with the areas involved in order to grow as a hotel and provide better service.

Lamentamos mucho no haber cumplido con sus expectativas, daremos seguimiento a cada comentario con las áreas involucradas para poder crecer como hotel y brindar un mejor servicio.

We are very sorry for not having met your expectations, all comments are of utmost importance as they help us grow and strengthen different areas.

We are very sorry for not having met your expectations, all comments are of utmost importance as they help us grow and strengthen different areas.

We are very sorry for not having met your expectations, all comments are of utmost importance as they help us grow and strengthen different areas.

Agradecemos el tiempo que dedico a dar su puntuación y saber que cumplimos con sus espectativas. Gracias por su elección en Sandos Caracol.

We appreciate the time we spent giving your comments and we know that we met your expectations. Thank you for your choice at Sandos Caracol.

Thank you for sharing your experience and we apologize for the inconveniences we presented and rest assured that each point will be followed up so that it does not happen again with the areas involved.

We appreciate the time we took to give your rating and we know that we met your expectations. Thank you for your choice at Sandos Caracol.

We appreciate the time we took to give your rating and we know that we met your expectations. Thank you for your choice at Sandos Caracol.

Thank you for giving us your comments, as they are of utmost importance to us and to be able to provide us with better service.

We appreciate the time you took to give us your comments and we deeply regret the inconveniences you had, we will follow up on each comment, as they help us to strengthen different areas and to provide a good service.

We appreciate the time you took to give us your rating and know that we met your expectations. Thank you for choosing Sandos Caracol.

Dear Joseph. We greatly appreciate your comments and are working to improve and renovate the hotel, all comments are of utmost importance for our focus on improvements. Thank you for choosing Sandos Caracol.

We are very grateful to receive your comments, as they are of utmost importance to improve or reinforce different areas. We will follow up on your comments.

Estimada Melinda. Agradecemos el tiempo que dedico a dar su puntuación y lamentamos no haber cumplido con sus espectativas.

Estimada Mónica. Agradecemos mucho sus comentarios y estamos trabajando en ese punto para mejorar para ustedes. Gracias por compartir su experiencia.

Dear Sandra. First of all, we very much appreciate the time you take to give your comments, we will follow up on each one of them, since all comments are of utmost importance.

For Sandos Caracol, satisfaction is very important and we are pleased to know that we achieved it during your stay. Thank you for your choice in us.

Thank you for giving your opinion, I inform you that before making any renewal, the agencies are notified in advance, at the time of check-in they are explained that they must use the application, where the activities and schedules come from. We also have a concierge where they can help you for information.

Estimado Claudio, Es un placer saber que cumplimos con sus espectativas y esperamos pronto volver a hospedarlo. Gracias por su elección en Sandos Caracol.

Dear Fransheska. We greatly appreciate your feedback and rest assured that we will follow up on each point. We will provide training to reinforce customer service, since your satisfaction is very important to Sandos Caracol.

Thank you for spending your time to give your score, for us the satisfaction of the guests is very important. We hope to host you again in the future. Thank you for choosing Sandos Caracol.

We appreciate the time we spend giving your opinion and knowing that we have met your expectations. Thank you for choosing Sandos Caracol.

Thank you very much for your comments, the hotel is something wonderful with so much nature, if the application does not work at that moment, you should go to the concierge who can help you with your reservation, about the beach we are in front of a wonderful reef, which can be accessed, however this is a natural resource that we cannot alter since we constantly work on caring for our environment. This does not mean that we neglect the area, since we are constantly working on its cleaning and care.

We appreciate your comments and tell you that if we cannot make a reservation, we have a concierge who helped you make a reservation at any restaurant, we will follow up on the service provided to train the staff. All comments are important to us.

Dear Irina. We are delighted to know that you enjoyed our services and facilities; makes us feel very proud of our hotel and collaborators, who make everything possible. Also thank you for your constructive comments, which help us to improve and offer a better service to our guests.

Dear Rebecca. Thank you for sending us your comments. Likewise, we would like to apologize for not having met your expectations. Normally, we strive for our clients so that they have an unforgettable experience. We assure you that your opinion is very important to improve some of our areas and to be able to provide a first class service to our future guests.

Dear Donna. We are sorry for the inconveniences presented during your stay, all the comments of our guests are of the utmost importance to us as they help us to continuously improve, it is a pity that we did not have knowledge of your comments during the time of your stay.

Thank you very much for sending us your comments, we apologize if your experience at Sandos Caracol did not meet your expectations, our main objective is to ensure that our guests conclude their stay with unforgettable memories and unique experiences. We are very sorry that we were not able to achieve this with you.

We are very saddened to read your review, We never like to read such comments however we appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction.