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Reviews of The Shore

4 out of 5
The Shore
Calle 1 Nte, Lote 002, Manzana 155, Calle 44, Av. Ctm Zazil-Ha, Playa del Carmen, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Viviana J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The apartment is is in a great location but noisy during weekends. Also, it does not function as a hotel. Unit is nice, clean, and modern. The administrator was not very helpful. He is available only until 5 PM. If you need something after that, need to wait until next day. He wanted to charge me us$15 to deliver clean towels after 4 days of staying there. Ridiculous.
Stayed 5 nights in Oct 2023

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the price-quality ratio is very good
Stayed 5 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Not a hotel more like an airb&b. Likes: Apartment was exactly as pictured, great space for family of 4. Lots of seating. Nice large balcony with a bit of ocean view if you lean over rail :) Secured onsite parking in basement. Dislikes: Property seemed a bit fussy from check in process. Room was not cleaned properly, dusty on surfaces, dirty feet after walking bare-feet on floors, dirty couch, old dirty sponge in kitchen, hair in the bathroom from previous guest. Sheets looked clean but one had a large spot on it that looked to be residue left behind from a sticker. Didn't look presentable for guests to have to come and wonder what it is. Spot was too large to miss. Towels are provided but no washcloths. Shower head was clogged so rain shower was more like a drizzle. Construction going on directly adjacent so don't expect to sleep in. No house keeping. 3.5 out of 5 stars, few tweaks and property would be Awesome.
Stayed 3 nights in Jun 2021
Response from Riviera Rentals on 10 May 2022
Hello anonymous, as you mentioned, our place is an apartment (which is very specific in the ad), not a hotel, so we do not have daily cleaning service and out of respect the rules of the place are in this way for good coexistence of all since owners live in this condominium. We would have liked to know who the comment came from in order to make the pertinent clarifications.