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Reviews of Fairfield Inn & Suites Kenosha Pleasant Prairie

2.5 out of 5
Fairfield Inn & Suites Kenosha Pleasant Prairie
10601 120TH AVENUE, Pleasant Prairie, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 376 out of 509 reviews" "
Rating 8 - Good. 86 out of 509 reviews" "
Rating 6 - Okay. 24 out of 509 reviews" "
Rating 4 - Poor. 13 out of 509 reviews" "
Rating 2 - Terrible. 10 out of 509 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Misty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a great stay, the breakfast is great and staff is always amazing!!
Stayed 2 nights in Mar 2024
Response from Elvira Alvarez on 11 Apr 2024
Thank you for the amazing review. It was truly a pleasure to have you here with us. We hope to see you again in the near future. All the best

10/10 Excellent

Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern
Stayed 1 night in Mar 2024
Response from Elvira Alvarez on 11 Apr 2024
Thank you for the great review. It was truly a pleasure to have you here with us. We hope to see you again in the near future. All the best

8/10 Good

Misty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Judy on 20 Apr 2024
Thank you so much for your review. We hope to see you in the not too distant future!Best-

10/10 Excellent

Rochelle Allexia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patti

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

8/10 Good

Renee

Stayed 1 night in Jan 2024
Response from Elvira Alvarez on 11 Apr 2024
Thank you for the great feedback. It was truly a pleasure to have you here with us. We hope to see you again in the near future. All the best

10/10 Excellent

Porfirio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze! Staff was very nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Christopher, Shenandoah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love that rhe plqce is quiet very reasonably priced and rooms pretty clean, but asked for light abouve sink in bathroom to have bulbs replqced because they were burned out and never gotten taken care of.
Stayed 4 nights in Dec 2023

10/10 Excellent

Doris

Stayed 2 nights in Dec 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Stayed 2 nights in Dec 2023

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lynn

10/10 Excellent

RICH, Forest Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience all around
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with hotel! Clean and pool was nice!
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect…
I was there with my daughter. We have stayed at many beautiful hotels, this was great. Well located, beautiful breakfast, and a short ride to our favorite restaurant. Perfect! Thank you see you in spring!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Clean and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was good. No issues. The hotel was clean and comfortable. We've stayed here many times. Nice location as there is food and shopping right across the street and 10 minutes from a lot more ahopping and dining. No complaints with this hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Bobby

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Needs improvement
Some members need a major attitude adjustment and need retraining. The lady in charge of the dining area was very rough around the edges! In addition, she needs to NOT clean the tables and then touch the food and plates. The young man behind the main desk at night was clueless and disrespectful. He was slumped over in his chair with his phone in his hands and didn’t even look at us when we walked in!
Stayed 2 nights in Oct 2023

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They couldn’t find my reservation when I arrived and found out an employee had accidentally checked me in hours before. I thought this to be very odd. The floor of the elevator needs the floor replaced and elevator on inside needs better cleaning. The wallpaper by the toilet in room needs replacing. Looks like someone spilt hot coffee and they couldn’t get it out. There was a big stain.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lawrence, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained. It is very close to the interstate and there are a lot of dining options close by in Pleasent Prairie and Kenosha.
Stayed 1 night in Oct 2023

10/10 Excellent

Megan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel often (twice in the last two weeks) when my husband works in the area. The hotel is always clean and staff is always pleasant. Clean pool and workout area. Nice breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Great place to stay!
Stayed 1 night in Oct 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front desk not friendly. Didn’t smile at all made it seem like it was an inconvenience to check in. Really wanted to use pool but I guess there was an accident so it was closed? I get that but stated I was unhappy with that and she didn’t say a word. Wow not my favor place to stay.
Stayed 1 night in Sep 2023

4/10 Poor

Tami

Liked: Amenities
Disliked: Property conditions & facilities
Generally it was very nice but a shelf was broken in the shower.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean! Comfortable! Best hotel I have stayed in!
Stayed 1 night in Sep 2023

10/10 Excellent

Taylor

Stayed 1 night in Sep 2023

10/10 Excellent

Meiby

Liked: Cleanliness, property conditions & facilities
The best food, enjoy having options for breakfast with food that we can eat.
Stayed 1 night in Sep 2023

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, very quiet. I will definitely return!
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Teresa

Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The general manager chris at the pleasant prairie location was extremely rude, condescending, called me a liar 3 times, he told you lied you told me you stayed here two months ago and i checked the computer and you did not stay here as if that matters because he refused to take care the non working refrigerator for 3 days! he told me it was ice cold and i told him it's warm come and feel for yourself and he refused! I had just booked an extra night and immediately told him to cancel after he refused to see for himself that he was wrong! The refrigerator was very warm. He accused me of lying about staying there two months prior explaining that i didn't havethese problems then For some reason he checked the computer to see if i was telling the truth. I told him my cousin booked the room for me last time and he said we'll you didn't tell me that! Uhhmmm... i didn't know i needed to tell him who booked it. UNBELIEVABLE THIS GUY SHOULDBE FIRED YESTERDAY. I told him i had bought resraurant food worth $75 the night before and it was spoiling. He again called me a liar and said your food is not spoiling! I said really??? Steak... shrimp... chicken wings... he just looked at me then told me fine ill refund you one nights stay and i want you out of here in 15 minutes.I did not pay nearly 200 per night to be treated like a prison inmate with no rights to some dignity and courteous treatment. I paid 200 per night and got treatedlike dog doo on his shoe i can be treated like shitforfree
Stayed 3 nights in Sep 2023

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Michele

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The shower has considerable mildew and the foot rest was coming off the wall.
Stayed 1 night in Aug 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Sep 2023

6/10 Okay

Biju

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
When I requested front desk staff told me I did not “qualify” to get my room cleaned as I stayed only 2 nights. I sure would have liked to walk into a clean room on my second day. I was staying with 3 others so it was a bit messy after day 1. On second day the shower clogged.
Stayed 2 nights in Sep 2023

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Everything about our stay was excellent except for the internet. I was able to connect with my computer but I couldn't with my tablet.
Stayed 1 night in Aug 2023

10/10 Excellent

Catrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, next to convenient shopping, right off the highway love this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property! Felt clean and new. Staff were very friendly and helpful!
Stayed 1 night in Aug 2023

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with the hotel staff and facility. It was clean and the staff was very helpful! We will definitely come back, and highly suggest this place.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
early check-in was great
Stayed 1 night in Aug 2023

8/10 Good

Corbett

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Sean, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this more than a 4 star but there was dried blood on our comforter that wasnt ours.
Stayed 2 nights in Aug 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa, Spearfish

Stayed 2 nights in Aug 2023