Fabian, Thank you for providing this feedback. We missed the mark and we apologize. We’re sorry that we couldn't keep our promise to make vacation rentals easier for everyone. We understand your frustration and we take full responsibility. We're sorry when you called to see if you could be relocated because you had 10 guests instead of 7 we were unable to assist with that. Sometimes we can't relocate, we wish we could have worked this out. We will reevaluate our process so that this doesn't happen in the future. We have shared your feedback with the owner and they would like to clarify the following:Owner's response: "Fabian, We pride ourselves on getting each guest taken care of so that their stay will be a good one. We're sorry your visit was not what you expected. - We include this verbiage in the listing; "NOTE: On the first floor, we've transformed the game room into a versatile space that can serve as a 4th bedroom. To maintain its flexibility for activities like playing pool, using it as a bar room, or simply as a gathering area, we've opted not to keep a permanent bed in the room. However, for guests who prefer to utilize it for sleeping, we provide a convenient rolling bed with a mattress. You can find this bed within the same room or tucked behind the bunk bed in another bedroom on the same floor. Feel free to open up the rolling bed and make use of this 4th room as needed". - We verified with Evolve you never asked to be relocated they did let you know that this is as advertised and the availability of a 4th bedroom is a suggestion to use at your discretion. - Our cleaners take pride in their work and do a very good job. We do ask that if you have any issues you please let us know immediately and you did not contact us with any issues. - We have never had any issues with our guests taking the trash to the compactors, the cleaners do not get a wristband or car tag to drop the trash only the guests do. This is only used to throw the trash, however, if you did not want to do this we could have taken care of it. You never mentioned that you were upset about this and did not ask us to take the trash for you.We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can deliver."