Hillsboro Pond Spring Hotels

"While the property is in a great location, we experienced several issues that impacted our visit. The television in our room was non-functional, and despite checking in with staff, the issue was never resolved. Additionally, there were noticeable stains on the carpet upon our arrival. We also extended our stay and requested housekeeping services multiple times; however, our room was never cleaned. We were disappointed that these concerns were not addressed during our time with you. I hope you will look into these service lapses to improve the experience for future guests."

"Yes, did not eat though "

"Bed good. Room clean. Air conditioner worked but was so loud couldn’t sleep. "

"The property is new - only opened for 3 months. The hallway air fresheners are overwhelming to the point of toxicity. You are eating and tasting the smell. That can be poisonous to some with the chemicals in those things. The cleaning staff is doing a minimum job - in one of our rooms, the bottles in the shower were empty (this hotel uses the larger locked bottles for body soap, shampoo and conditioner which I do think is smart and nice, but they then need to be checked and filled). For being a new building, there are things already that need to be fixed and repaired. No one manning the desk visible in the morning. Breakfast is not properly manned to keep food available and so we left and had to run through McDonalds. This location needs to step up. The property is beautiful and the beds nice but these critical comments do need to be fixed - especially the air freshener situation before I think of staying there again. It's been a week and the $50 hold on the credit card per room is still holding with my bank and not released. I'm calling them next."

"In my room there wasn't a bathtub, but a walk in shower. This was great for us as we are older adults with some disabilities. What I didn't like, was the toilet was low on the floor."

"My room looked clean but the sheets where dirty not a lot of options for breakfast but the place looks just like the pictures"

"Recently updated, rooms were immaculate, staff was great. It was a quiet nights stay, and kudo's for their pet friendly policy. "

"Just ok"

"Good"