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Reviews of Holiday Inn Portland - Columbia Riverfront, an IHG hotel

3 out of 5
Holiday Inn Portland - Columbia Riverfront, an IHG hotel
909 N Hayden Island Dr, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 397 reviews" "
Rating 8 - Good. 91 out of 397 reviews" "
Rating 6 - Okay. 37 out of 397 reviews" "
Rating 4 - Poor. 14 out of 397 reviews" "
Rating 2 - Terrible. 10 out of 397 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This place was like home. Loved everything about it. The staff was wonderful. The room was perfect. Beds were soooo comfortable. Balcony and the view was fabulous. The walkway on the river was beautiful. I will return soon.
Stayed 1 night in Apr 2024
Response from JB on 29 Apr 2024
Thank you so much for this review Jason. The details you have provided are great to hear and we were privileged to be your home away from home. Looking forward to welcoming you back soon.

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsy Juarez, Front Desk Supervisor on 6 Apr 2024
Hello Wilfred,Thank you for the wonderful feedback and we appreciate your response. We're happy to hear your experience with us was pleasant and hope to see you back here soon. If you have any questions or concerns please feel free to reach out anytime. Have a great day!

8/10 Good

Mya

Stayed 1 night in Apr 2024
Response from JB on 25 Apr 2024
Thank you for the review Mya. We look forward to your next visit.

10/10 Excellent

Rattana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great property and right at the waterfront.
Stayed 1 night in Mar 2024
Response from Hailey Camporeale, Front Desk Supervisor on 3 Apr 2024
Hello Rattana, Thank you for taking the time to tell us about your experience at Holiday Inn PORTLAND - COLUMBIA RIVERFRONT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope you give us the opportunity to serve you again!

10/10 Excellent

Adeline, Oak Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Tara gave us a room with fantastic view… the dining experience during breakfast was great! Great customer service!
Stayed 1 night in Mar 2024
Response from Kelsy Juarez, Front Desk Supervisor on 1 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Portland - Columbia Riverfront.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thanks for the awesome score!!Again, thank you for choosing Holiday Inn, and if I can be of assistance or if you have any questions reach out anytime.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and accessible price
Response from Hailey Camporeale, Front Desk Supervisor on 1 Apr 2024
Hello Miguel, thank you for taking the time to tell us about your experience at Holiday Inn PORTLAND - COLUMBIA RIVERFRONT.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 Excellent

Corrynn

Stayed 1 night in Mar 2024
Response from Kelsy Juarez, Front Desk Supervisor on 1 Apr 2024
Thank you for sharing your experience with us. We appreciate the feedback and hope to see you back soon! If you have any questions or concerns please feel free to reach out anytime. Have a great day!

4/10 Poor

Jake

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air ducts in bathroom were very dirty and caked on with dust. Hallways were a little messy/dirty. Floor 1 was freezing cold and we’re not heated like the rest of the floors. The staff member at the front desk was very friendly and nice though. So our welcome was good!
Stayed 1 night in Mar 2024
Response from Kelsy Juarez, Front Desk Supervisor on 3 Mar 2024
Dear Jake, I apologize to hear that your hotel stay was not up to your expectations. We take guest feedback seriously, and I appreciate you sharing your experience. Our team is committed to improving our services, and I assure you that we will address the issues you encountered. We hope to see you again and provide you with the service you deserve. Thank you for the wonderful comment about our front desk. Have a great day!

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff and closr to I5
Stayed 1 night in Feb 2024
Response from JB on 1 Mar 2024
Thank you for the kind review Wilfred. We sincerely appreciate your feedback and look forward to your next visit.

10/10 Excellent

Thomas P.

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good food options
Stayed 2 nights in Feb 2024
Response from Kelsy Juarez, Front Desk Supervisor on 19 Feb 2024
Dear Thomas P,Thank you for your feedback and we appreciate your comment about our staff and food options. Thank you for the wonderful score! Again, thank you for choosing Holiday Inn Portland- Columbia Riverfront. We hope to see you back here soon. For any questions or concerns please feel free to reach out to us anytime.

10/10 Excellent

Gerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice remodel. great river property
Stayed 1 night in Feb 2024
Response from Hailey Camporeale, Front Desk Supervisor on 5 Feb 2024
Hello Gerry, We are so very glad to hear that you enjoyed your stay here with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We appreciate the wonderful score and we hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like to stay here when I'm in town
Stayed 2 nights in Dec 2023
Response from Hailey Camporeale, Front Desk Supervisor on 25 Jan 2024
Hello Alexis, Thank you for staying with us at the Holiday Inn Columbia Riverfront! We appreciate you taking the time to share your feedback and we are so glad to have you as a continual guest. We look forward to the opportunity to serve you again with your future stays.

10/10 Excellent

William, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a river view room, I really enjoyed the view and would pay extra for it again. The room was clean, the mattress was very comfortable. The parking lot was patrolled by security all night and that let me relax that my car would be safe while we slept. The facilities were mostly renovated, it looks like they still have more to do. I bet it'll be really nice when it's all done. This will be our go to place when we visit Portland in the future. We can easily get to everything from there but the little island it's on has a tranquil feel and lots of stores and restaurants near by
Stayed 2 nights in Jan 2024
Response from JB on 20 Jan 2024
Thank you William. We are very glad to hear your enjoyed your stay and look forward to welcoming you back again.

8/10 Good

Shelley

Stayed 1 night in Jan 2024
Response from JB on 1 Mar 2024
Thank you for the review Shelley. Please come back soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JB on 20 Jan 2024
Thank you for the review John. Please come again.

8/10 Good

Melissa, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean. Very happy with the accommodations overall. Beds dipped in the middle though, so not the most comfortable sleep, but still adequate for the price paid.
Stayed 1 night in Jan 2024
Response from JB on 20 Jan 2024
Thank you for the feedback Melissa. We will look into the bed issue you mentioned and ensure that is taken care of.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and hotel is well maintained. The hotel lobby is good too and has many dining options. Overall a good option for families traveling to Portland.
Stayed 2 nights in Jan 2024
Response from JB on 9 Jan 2024
Thank you Christina. We sincerely appreciate the detailed feedback. We hope to welcome you back again soon!

8/10 Good

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Suprising nice stay. Its an old property and a little dated. But can see where upgrades have been made. Overall cleanliness was pretty good and view of the rived was amazing
Stayed 1 night in Jan 2024
Response from Hailey Camporeale, Front Desk Supervisor on 9 Jan 2024
Dear Ebony,Thank you for taking the time to tell us about your experience at Holiday Inn PORTLAND - COLUMBIA RIVERFRONT.Please know that your feedback is extremely valuable to us and we are so very glad to hear that you enjoyed your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Roger

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JB on 9 Jan 2024
Thank you for the review Roger. We hope you will consider us again during your next trip to Portland.

10/10 Excellent

michelle, puyallup

Stayed 1 night in Jan 2024
Response from JB on 9 Jan 2024
Thank you for the great review Michelle. Please come see us again soon.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JB on 3 Jan 2024
Thank you Natalie. We hope to see you again soon!

6/10 Okay

Shiela

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked the river view but for the price without free breakfast
Stayed 2 nights in Dec 2023
Response from JB on 3 Jan 2024
Thank you for the feedback Sheila. Please try one of our breakfast inclusive packages on your next visit.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JB on 3 Jan 2024
Thank you for the review Joy. We are glad you enjoyed you stay.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Dec 2023
Response from JB on 29 Dec 2023
Thank you Brooke! We appreciate the great review and look forward to welcoming you back soon!

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on 29 Dec 2023
Thank you for the review Eve. We hope you will consider staying with us again.

10/10 Excellent

darcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on 27 Dec 2023
Thank you Darcus. Please some again!

10/10 Excellent

Hermann Fernandes

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place by the Columbia River. We came late fall but I can see how awesome it is in summer with the pools open and the sun shining. Very convenient when comming and returning to Seattle.
Stayed 2 nights in Sep 2023
Response from Hailey Camporeale, Front Desk Supervisor on 25 Dec 2023
Hello Hermann, thank you for the great review and for staying here with us at the Holiday Inn! We are very glad to hear that you enjoyed your stay. Hopefully we can have you back again in the summer time for another stay.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sunrise
Staff is friendly and helpful. The property is comfortable, clean & quiet. Tara at the front desk is excellent!
Stayed 3 nights in Dec 2023
Response from Kelsy Juarez, Front Desk Supervisor on 18 Dec 2023
Dear Eric,Thank you for the wonderful score and thank you for choosing Holiday Inn Portland- Columbia Riverfront. We are happy to hear Tara was excellent and I will be passing that along to upper management. We appreciate all your feedback as it helps improve our guests experiences. We hope to see you again in the future. For any questions or concerns please feel free to reach out to us anytime. Have a great day!

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JB on 19 Dec 2023
Thank you for the amazing review Steve. Please come back and visit us again.

10/10 Excellent

Ma. Jessele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear Ma. Jessele,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

6/10 Okay

Jason

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best place. It’s in a pretty industrial area, parking lot wasn’t well lit. Upon checking in we were given our keys and though the hotel was pretty empty staff decided to put us right next to the elevator. The room was nothing to write home about. Carpets were in need of cleaning, linens weren’t so great, and the shower had a 12” step UP to get into, and the shower floor was very slippery causing my partner to slip and hurt her leg on the square tile edge leading into the shower . Likely the most unsafe shower design I’ve ever seen. The amenities were sparse and the provided coffee very bitter and cheap. I don’t recommend this hotel, and I likely won’t be back here again, maybe avoiding holiday in / IHG altogether.
Stayed 1 night in Dec 2023
Response from Charles Long, Assistant Director of Front Office on 6 Dec 2023
Dear Jason,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PORTLAND - COLUMBIA RIVERFRONT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Casey

Stayed 2 nights in Dec 2023
Response from JB on 27 Dec 2023
Thank you for the review Casey. We are glad you enjoyed your visit.

10/10 Excellent

Yun, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and bigger than most holiday inns
Stayed 2 nights in Dec 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear Yun,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

10/10 Excellent

Mathew, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear Mathew,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

6/10 Okay

IAN

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear IAN,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

8/10 Good

Amber

Liked: Staff & service, amenities
A great clean place to rest our head for the night on a midway trip to southern oregon
Stayed 1 night in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear Amber,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 18 Dec 2023
Dear Joy,Thank you for the wonderful score and thank you for choosing Holiday Inn Portland- Columbia Riverfront. We appreciate all your feedback as it helps improve our guests experience. We hope to see you again in the future. For any questions or concerns please feel free to reach out to us anytime. Have a great day!

10/10 Excellent

Jean Paul, Downey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if out are traveling with your furry family members, the hotel is super clean and easy access for our pets to walk and exercise.
Stayed 3 nights in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 12 Dec 2023
Dear Jean Paul,Thank you for taking the time to give us your feedback, we greatly appreciate your response as we use it to improve upon our guests experiences. I will make sure to pass along this information to our team to ensure improvement. Thank you for the wonderful score. I hope we get to serve you again in the future. Have a great day!

10/10 Excellent

Tim

Stayed 1 night in Nov 2023
Response from JB on 19 Dec 2023
Thank you for the great review Tim! Hope to see you again soon!

10/10 Excellent

Wankung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hailey Camporeale, Front Desk Supervisor on 23 Nov 2023
Hello, Thank you for staying with us here at the Holiday Inn! We really appreciate you taking the time to leave a great review. Hopefully we can have the opportunity to serve you again in the future.

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JB on 18 Nov 2023
Thank you for the review Shauna. We hope to see you again on your next visit.

10/10 Excellent

Manuel B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from JB on 18 Nov 2023
Thank you for the review Manuel. Come see us again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from JB on 10 Nov 2023
Thank you David! We appreciate you choosing to stay with us.

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JB on 9 Nov 2023
Thank you for the kind review Martha. We hope to welcome you back again soon!

10/10 Excellent

esperanza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hailey Camporeale, Front Desk Supervisor on 7 Nov 2023
Hello Esperanza, thank you for the great review! Hopefully we get the opportunity to serve you again in the future.

10/10 Excellent

Yarely

Stayed 1 night in Nov 2023
Response from Kelsy Juarez, Front Desk Supervisor on 4 Dec 2023
Thank you for choosing Holiday Inn Portland- Columbia Riverfront. We greatly appreciate your wonderful score. We hope to see you back soon. For any questions or concerns you can contact me at kelsy.juarez@hicolumbiariver.com or (503)-283-4466. Have a wonderful day!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hailey Camporeale, Front Desk Supervisor on 7 Nov 2023
Hello Lawrence, thank you for the great review! Hopefully we have the opportunity to serve you again in the future.

4/10 Poor

Betty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The interior upgrades to the bedding and technology were appreciated. But, there were cockroaches in the bathroom as well as mold around the shower base.
Stayed 1 night in Oct 2023
Response from Charles Long on 1 Nov 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PORTLAND - COLUMBIA RIVERFRONT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Yanira, Lake View Terrace

Travelled with partner
Liked: Amenities
Our stay was great. The front desk allowed us to check out late at 2pm since our flight departs late in the evening. There’s plenty of parking and a lot of places to eat. Having a microwave and refrigerator in the room is extremely convenient. Also major plus with the free parking. Washington is just over the bridge in case you want to visit another state.
Stayed 3 nights in Oct 2023
Response from JB on 25 Oct 2023
Thank you for the great feedback Yanira. We are happy to hear you enjoyed you stay.

10/10 Excellent

Bronsco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JB on 18 Oct 2023
Thank you for the great review Bronsco. Please come see us again soon!