Indoor pool

Reviews of Holiday Inn Portland West - Hillsboro, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 983 reviews" "
Rating 8 - Good. 225 out of 983 reviews" "
Rating 6 - Okay. 76 out of 983 reviews" "
Rating 4 - Poor. 41 out of 983 reviews" "
Rating 2 - Terrible. 38 out of 983 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
I was blown away by this property and the Holiday Inn. Excellent design and comfort and the staff were patient and flexible.
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Suzan, it's heartening to hear how much you appreciated your stay at Holiday Inn Portland West - Hillsboro. Your kind words about our design, comfort, and patient, flexible team members are highly appreciated. We hope you'll grace us with your presence again in the future.

8/10 Good

Kenneth, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall is good but I didn’t know I need to pay $30 parking fee until check out
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Kenneth, thank you for choosing to stay at the Holiday Inn Portland West - Hillsboro. We're pleased to hear that your overall experience was positive. In regards to the parking fee, we strive to make all charges as transparent as possible. We recommend guests review all fees and charges on our website before booking, to avoid surprises. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Zoey, thank you for your splendid rating of Holiday Inn Portland West - Hillsboro, an IHG Hotel. It seems like you had a fantastic experience with us. We are looking forward to your next visit.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to dining.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Jerry, it's great to hear that you appreciated the cleanliness of Holiday Inn Portland West - Hillsboro, an IHG Hotel and its proximity to a variety of dining options. Thank you for sharing your favorable experience. We hope to welcome you again in the future.

10/10 Excellent

Rae Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Close to shopping and multiple food options.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Rae Lee, it's wonderful to know you appreciated the convenient locale of Holiday Inn Portland West - Hillsboro. Proximity to various shopping and dining establishments is indeed one of the benefits of staying with us. We appreciate your feedback and look forward to welcoming you again!

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Cynthia, it's fantastic to hear that your stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel, was noteworthy! We invite you to visit us again when your travels bring you to Portland. Take care!

8/10 Good

Rebecca, Topeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The one irritating factor was having to pay $10 per night to park in the parking lot. Plus, an additional fee was charged for breakfast which used to come with the room. Hidden fees should have been disclosed.
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Rebecca, we're delighted to know you found our property appealing. We appreciate your feedback regarding the additional charges. It's our aim to present a clear understanding of services related to parking and breakfast. We're sorry if this caused some inconvenience and we will work to ensure more clarity in the future. We look forward to welcoming you back at Holiday Inn Portland West - Hillsboro, an IHG Hotel.

10/10 Excellent

Nik, Yakima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for work, no issues. Hotel bar was an easy dinner option. Would stay again
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Nik, we're thrilled to hear that your stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel, was hassle-free and convenient for your work trip. It's wonderful that our on-site bar provided an easy dinner solution for you. Your affirmation that you'd choose us again is truly rewarding. We're looking forward to welcoming you back soon. Safe travels until then.

8/10 Good

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything is what you’d expect from a HI. It very clean and nicely furnished. You have to pay separate for a breakfast that is the same as all hotels. My only complaint is that I chose this hotel because it has onsite EV charging but the chargers were broken.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Todd, it's wonderful to hear that you found the Holiday Inn Portland West - Hillsboro to be clean and well-appointed. Your satisfaction means a lot to us. Regarding breakfast and the EV charging, your insights are deeply appreciated. We'll ensure to check on the functionality of our amenities to provide a comfortable stay for all guests. Thank you for bringing these issues to our attention and we hope to welcome you back soon.

10/10 Excellent

Reina

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Reina, thank you for choosing the Holiday Inn Portland West - Hillsboro, an IHG Hotel! We are thrilled that you enjoyed your stay and we hope to have the pleasure of hosting you again very soon.

10/10 Excellent

Santhosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the 5/5 rating, Santhosh!It's excellent you enjoyed your time at Holiday Inn Portland West - Hillsboro, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Rachel

Liked: Property conditions & facilities
Disliked: Staff & service
Keys didn’t work, went down to the desk, they gave me another set of keys that didn’t work. Then they came up with me, unlocked the door and told me maintenance would need to come. What a horrible first time staying here!
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Rachel, it's certainly regrettable to hear about the challenges you encountered with our key system. Be assured, we value every guest experience and we are committed to constant improvement. Your feedback has been noted and will be used as a tool for enhancing our future guest's stays. We hope you'll give us another opportunity to serve you better in the future.

10/10 Excellent

Xinxing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation here! Enjoyed the clean room, pools and gym very well!
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Xinxing, we're overjoyed to hear that you had a wonderful vacation at Holiday Inn Portland West - Hillsboro, an IHG Hotel! Your praise for our spotless accommodations, inviting pools, and well-equipped gym is greatly appreciated. Thanks for choosing to stay with us, and we hope to welcome you back soon for another memorable stay.

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was amazing
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jewel, it's wonderful to hear you had an amazing experience at Holiday Inn Portland West - Hillsboro, an IHG Hotel. We're committed to ensuring our guests have a memorable stay. We hope to welcome you again in the future.

10/10 Excellent

Kendra, Herriman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Kendra, it's fantastic to read that you would consider another stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel. We truly appreciate your kind words and hope to welcome you back in the near future. Safe travels!

8/10 Good

Kandace

Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Kandace, thank you for choosing to stay at the Holiday Inn Portland West - Hillsboro. It's fantastic to see your high rating. We're glad to have met your expectations and we hope to welcome you again soon for an even better experience.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate! It was brand new very modern. I felt like a celebrity staying in a fancy hotel!
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Rebecca, we are thrilled to hear your stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel, made you feel like a star! It's fantastic that our beautifully pristine and contemporary setting met your expectations. We can't wait to welcome you back for another extraordinary stay in the future.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just want to say a special thank you to JZ. He made our stay so much better. The saturday night at the bar JZ being so busy and on his own was able to serve every customer quickly. And thanks JZ for being able to accommodate all our requests at the front desk on our check out
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Edward, it's fantastic to hear about your enjoyable stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel. We're thrilled to know that the efficient service provided by our colleague, JZ, enhanced your stay. His ability to accommodate your requests speaks volumes about our commitment to customer satisfaction. We'll be sure to pass along your kind words and look forward to your next visit.

2/10 Terrible

Erin

They put us in a room that was too small for our family. We had a family for 4 and they put us with one king bed. We asked for a different room and got a king with a twin sofa bed. Still small, and not what we booked, but we made it work. The bathroom door was see-though. We woke up anytime someone turned the light on in the bathroom during the night. The plug-ins and usb ports didn't work for charging our phones on the nightstand. After both our room cards stopped working, they offered to move us to a bigger room. We had the same problem with the bathroom door and usb/plug-ins in the new room.
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Erin, your feedback is incredibly valuable. We understand the challenges faced with the room allocation given your family size. We also recognize the inconvenience caused by the translucent bathroom door and issues surrounding the nightstand charging ports. We're committed to ensuring that room assignments better fit the needs of our guests. Our dedicated team members are looking forward to demonstrating our commitment to guest satisfaction.

10/10 Excellent

Badre Narayanan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Badre, it's delightful to know that you appreciated the well-kept environment at Holiday Inn Portland West - Hillsboro. Our team continuously strives to maintain high standards of cleanliness for our guests. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Penisio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Penisio, it's wonderful to know you had a great experience at Holiday Inn Portland West - Hillsboro, an IHG Hotel. We appreciate your high rating and hope to see you again soon. You're always welcome at our property!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying there. Staff was awesome. Would stay again
Stayed 2 nights in Mar 2024
Response from ah on 16 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
This property was nice. I had to change rooms because the AC on the first one was LOUD. I was shocked they charged me to park in Hillsboro. My bad, I guess I shouldn’t have assumed.
Stayed 2 nights in Mar 2024
Response from ah on 12 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and very outgoing always willing to help
Stayed 6 nights in Mar 2024
Response from ah on 12 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Jamey

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Thanks for the perfect rating, Jamey!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Portland West - Hillsboro, an IHG Hotel.Have a wonderful day!

10/10 Excellent

Kimberly, Mission Viejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and the two sweet ladies that service it were amazing, especially that served us during the week days.
Stayed 5 nights in Feb 2024
Response from ah on 2 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice if they would have told us that they were charging the card for parking & should have received a receipt, instead had to research it when we got the statement.
Stayed 2 nights in Feb 2024
Response from ah on 2 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

4/10 Poor

Cynthia

Business traveller
Disliked: Amenities, property conditions & facilities
Renter beware!!! Carefully read the description of the hotel. Every Holiday Inn I have ever stayed at the breakfast was included. Here you have to pay $16!!! Plus they charge $10 for parking!!! I’ll never stay there again
Response from ah on 2 Mar 2024
Good Afternoon, Thank you for your review. We hope that you overall enjoyed your stay but also that you had a great trip. Best, Andrew General Manager

8/10 Good

Tessa

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Tessa, thank you for taking the time to rate the Holiday Inn Portland West - Hillsboro, an IHG Hotel using Expedia. We're delighted you enjoyed your stay, although it seems we may have room for improvement to ensure an even better experience next time. We hope to see you again in the future to show you our commitment to making your next stay even better.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Hillsboro, really nice spacious room. Clean and updated facility. Convenient location close to shopping and eateries.
Stayed 5 nights in Feb 2024
Response from ah on 2 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ah on 2 Mar 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

Deena

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice stay! Was exactly what we needed!
Stayed 1 night in Feb 2024
Response from ah on 17 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been great! Terrel in the bar is fantastic!!!
Stayed 1 night in Feb 2024
Response from ah on 17 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Meredith, Snohomish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very very courteous!
Stayed 1 night in Feb 2024
Response from ah on 17 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the pool is also clean.
Stayed 1 night in Feb 2024
Response from ah on 17 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Tommy, St George

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Tommy, we're thrilled to hear that you enjoyed your stay at Holiday Inn Portland West - Hillsboro, an IHG Hotel. We hope you'll choose us as your destination again in the future. Thank you for taking the time to rate us.

8/10 Good

Marina

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Marina, thank you for staying at Holiday Inn Portland West - Hillsboro, an IHG Hotel and for your ratings. We're delighted to see that you had a positive experience. Your support is greatly appreciated and we hope to host you again in the future.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and just love it. It’s the perfect location, super clean, great amenities, and beautiful decor. There is a parking fee of $10 a day which is a bit of a drag but kinda worth it
Stayed 3 nights in Jan 2024
Response from ah on 6 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Katee

Stayed 1 night in Jan 2024
Response from ah on 6 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. good aesthetic (modern/contemporary). the bed was so so and the blanket/comforter is pretty minimal for winter months. the heater in my room was kind of noisy and wasn't the best. internet fine. nice service.
Stayed 3 nights in Jan 2024
Response from ah on 6 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Kindra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, staff was friendly and rooms were comfortable. The only thing I would have liked to have different was an actual door on the bathrooms rather than a barn door. Not very private.
Stayed 2 nights in Jan 2024
Response from ah on 6 Feb 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The shower was dirty. And the bed was very uncomfortable. Not a great room. Customer service was average.
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

8/10 Good

Nevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

4/10 Poor

Roxanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you stayed and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great! Gal at check-in has the best customer service. We needed an extra towel and she came up within mins of pur request. We asked for a late check out given late basketball game for my son and she gave us an extra hour on top of the hour I asked for. Room was very clean, bed and sofa bed were both comfy. Pool was great. Literally everything was great!
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Chawna

Travelled with family
Liked: Cleanliness
Extra fees for breakfast and parking - but otherwise it was great!
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

4/10 Poor

Vu

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you stayed and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager

10/10 Excellent

Jack

Stayed 5 nights in Jan 2024
Response from ah on 24 Jan 2024
Good Afternoon, Thank you for your review. We are happy that you enjoyed your stay and would enjoy welcoming you back with warm arms. Hope you have amazing travels and we will see you again in soon. Best, Andrew General Manager