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Reviews of The Docent's Collection

3.5 out of 5
The Docent's Collection
121 Middle St., Portland, ME

Reviews

9.6

Exceptional

Rating 10 - Excellent. 144 out of 169 reviews" "
Rating 8 - Good. 18 out of 169 reviews" "
Rating 6 - Okay. 3 out of 169 reviews" "
Rating 4 - Poor. 4 out of 169 reviews" "
Rating 2 - Terrible. 0 out of 169 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
If anyone wants to stay in a beautiful well kept apartment in the perfect location in Portland Maine this is your place!!! It perfect
Stayed 1 night in Apr 2024
Response from Avery on 22 Apr 2024
Thank you for choosing to stay with us and for your perfect review. We look forward to welcoming you back in the future.

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for a girls night. Clean, beautiful space. Comfortable. Good amenities. Walkable go downtown Portland.
Stayed 1 night in Mar 2024
Response from Avery on 28 Mar 2024
Thank you for sharing your experience. We look forward to welcoming you back.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Avery on 20 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snuggly Stay
We had a very nice stay. The ease of the parking and the security was reassuring. I loved snuggling up on the couch when the weather wasn't at its best.
Stayed 2 nights in Oct 2023
Response from Avery Windham, General Manager on 5 Nov 2023
We are so delighted to hear you enjoyed your Snuggle Stay! Thank you for visiting, and we look forward to welcoming you back in the near future.

10/10 Excellent

Anne Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It did feel like a home away from home.
It was awesome! Amazing bed and blackout blinds — I slept like s baby. Located right in the heart of the Old Port, I walked everywhere once I parked. Parking was right beside the building and very safe right next to the Police parking lot. Building was clean and quaint. It had a lot of historical character, but the studio was modern, clean, and efficient. I was nervous because I am used to staying in hotels with staff, but Grace and team were reassuring — keyless key and all went seamlessly. Also, 121 Middle Street is only a 5 minute drive from Wholefoods and F45, Orange Theory, and Cycle gyms, so I got healthy groceries and an awesome workout too. I wanted to move in and will definitely stay there again. Thank you.
Stayed 1 night in Oct 2023
Response from Avery Windham, General Manager on 30 Oct 2023
Thank your excellent remarks! It was a delight to host you and our team looks forward to welcoming you in the future.

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Avery Windham, General Manager on 23 Oct 2023
Thank you for staying with us and sharing your experience.

10/10 Excellent

Jeffrey

Travelled with family
Very clean. Beautiful room and in the heart of downtown. Really enjoyed our overnight stay on a Tuesday. 10 minute Uber to airport as well.
Stayed 1 night in Oct 2023
Response from Avery Windham on 19 Oct 2023
We are delighted to hear how much you enjoyed your visit. Thank you for staying with us, and we look forward to welcoming you back again soon,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy campers!
Our unit was exceptionally quiet. It was very nicely furnished. The bathroom was especially nice with an excellent shower. The location was very good and was only a short walk to many fine restaurants and shops. We paid for the private parking which was well worth the extra money. The assigned “docent” was very helpful and responsive. I can recommend the Docent’s Collection without reservation!
Stayed 3 nights in Oct 2023
Response from Avery Windham on 18 Oct 2023
We are so delighted to have our happy campers visiting The Docent's Collection. Thank you for staying with us and we look forward to welcoming you back.

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern apartment in a nice location. Took care of a special request prior to arrival.
Stayed 1 night in Sep 2023
Response from Avery Windham on 18 Oct 2023
I am very delighted to hear you enjoyed your experience. We look forward to welcoming you back soon.

4/10 Poor

Adam

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Avery Windham on 18 Oct 2023
It was a pleasure hosting you. I am very sorry to hear your experience was less than extraordinary. Please allow me to assist directly in discussing your stay.

4/10 Poor

Trent

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointing
The checkin process is needlessly laborious, requiring you to download an app. However, my largest complaint was with the tiny bed and extremely loud water noise. I am usually a really deep sleeper, but I have never encountered a room that became so loud any time someone in the property used water.
Stayed 1 night in Sep 2023
Response from Avery on 29 Sept 2023
Trent, I am very sorry you were displeased with your visit. Every Urban Home is designed to provide the comforts of home to our guests and simplify the arrival process. Please contact us during your next stay, and we would be delighted to find the right bed size and an Urban Home more suited to your preferences. Safe travels.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time! It’s a little too pricey for a long stay, but comparable to other hotels in the area. The room was very nice and was more of an apartment than a room. Very well laid out, comfortable and clean! The person who met us was very nice and helpful. The room was a bit dry and windows cannot be opened. I’m sure for temp control this is the case, but I would recommend bringing a humidifier or a bunch of water! Overall it was a great experience and we loved our stay.
Stayed 1 night in Sep 2023
Response from Avery on 28 Sept 2023
Thank you for your feedback, and I am delighted you had a great experience. We look forward to welcoming you back to Portland in the future.

10/10 Excellent

Jeff

Stayed 2 nights in Sep 2023
Response from Avery Windham on 18 Oct 2023
Thank you for staying with us!

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is our first time staying at an “urban home”, and it exceeded our expectation. The staff was very kind, helped us sorting out a technical glitch quickly. Highly recommended.
Stayed 1 night in Sep 2023
Response from Avery on 20 Sept 2023
Eugene, thank you for staying with us! We are so delighted to have wonderful guests provide their recommendations to other travelers. Safe travels and we look forward to welcoming you back soon.

8/10 Good

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
local treasure
A unique stay in the heart of Portland. Quiet, comfortable, with an eye for detail. This is something special.
Stayed 2 nights in Sep 2023
Response from Avery on 20 Sept 2023
Louis, we are so delighted you enjoyed your unique stay with us in Portland. We hope to showcase even more exceptional and outstanding service during your next visit for a 10 out of 10 stay. If there is anything we could have done to better meet your expectations, please do reach out. Safe travels to all of your future destinations.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Avery on 20 Sept 2023
Thank you for staying with us and sharing your experience.

8/10 Good

Anthony

Great location, very clean, loved that we had a kitchen for our stay. The air conditioning was very loud though and parking isn’t guaranteed.
Stayed 3 nights in Sep 2023
Response from Avery Windham, General Manager on 11 Sept 2023
Anthony, thank you for staying with us, and I am delighted to hear you enjoyed your visit. For future travelers, parking at our historic building is limited and requires a reservation. After booking, you can contact us to ask about parking for your stay or use one of the many available garages in the Old Port.

4/10 Poor

Eleyn

Stayed 1 night in Sep 2023
Response from Avery on 5 Sept 2023
Eleyn, I am very sorry to hear we did not meet your expectations on your most recent visit. I will be reviewing your stay with our team and hope you will provide us with the opportunity to host you again in the future.

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Avery on 28 Sept 2023
Thank you for your review! Safe travels.

8/10 Good

Adria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room looked exactly like the pictures. There was no front desk to check-in, so it was contactless. The room was dirty, but they came back and fixed it. The manager and staff was extremely kind and helpful. We enjoyed our stay overall.
Stayed 5 nights in Aug 2023
Response from Avery Windham, General Manager on 5 Sept 2023
Adria, thank you for the opportunity to host you on such a wonderful occasion. I am very sorry that we did not exceed your cleanliness expectations upon arrival. It is always our goal to uphold the highest cleanliness standards for our guests, and I am delighted to hear we were able to ensure you had an overall enjoyable stay. Our team looks forward to welcoming you back in the future. Safe travels to all of your future destinations.

10/10 Excellent

Dyanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had a very comfortable bed. I like how you didn’t have all the noise like a typical hotel. It’s in the perfect spot and walkable to all old port. Grace was very accommodating.
Response from Sophie on 30 Aug 2023
Thank you so much for staying with us! We greatly appreciate your feedback.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Aug 2023
Response from The Docents Collection on 11 Aug 2023
Rachel, thank you so much for spending your time in Portland with us! We look forward to welcoming you back again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our time here. Top of the line appliances and furnishings. Very clean and lots of room to enjoy the place.
Stayed 1 night in Aug 2023
Response from Avery Windham on 8 Aug 2023
Thank you for sharing your response and it has been a delight to host you as a guest of The Docent's Collection. I look forward to welcoming you back in the future.

4/10 Poor

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Very Weird Check in- please no -for the most part you are on your own - no front desk - no bellman - no valet. You need an app and a “ code” to open the front door and get in your room. Very much la smart phone driven experience. The place and location are wonderful - the process in hospitality - not so sure about.
Stayed 1 night in Jul 2023
Response from Avery Windham on 25 Jul 2023
Phillip, it was a pleasure speaking with you today and I appreciate your comments related to your travel experience. I'm sorry that we fell short of your expectations during this stay. It will be a pleasure to welcome you back next summer. Thank you again and safe travels to all of your future destinations.

10/10 Excellent

JEREMY

Stayed 2 nights in Jul 2023
Response from The Docents Collection on 24 Jul 2023
Jeremy, thank you for staying with us during your time in Portland! We hope to welcome you back again soon.

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the old building. Since I was new to the area I felt a phone call with a person might have helped me thru the process from parking to the front door. The area was intimidating while driving
Stayed 1 night in Jul 2023
Response from Avery on 17 Jul 2023
Carole, good afternoon and thank you for providing your feedback during your most recent stay. We hope to have the opportunity to welcome you back for future visits. Safe travels.

10/10 Excellent

Paige

Stayed 2 nights in Jul 2023
Response from Avery Windham, General Manager on 31 Jul 2023
Paige, we are so pleased you enjoyed your stay at The Docent's Collection. Thank you for sharing your experience. We look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. Definitely get a lot more for your money here in comparison to most hotels in the surrounding area. Easy to walk to everything in Portland. Management went above what was expected.
Stayed 1 night in Jul 2023
Response from Your Curator, Ashley on 9 Jul 2023
Thank you so much for choosing to stay with us! I'm glad to hear you had such a positive experience. We hope to host you again in the near future!

10/10 Excellent

Meir

Stayed 3 nights in Jun 2023
Response from Your Curators on 4 Jul 2023
Hello! Thank you for the wonderful review! It was such a pleasure hosting you in one of our Urban Homes for your family vacation. We hope you come visit us again soon!

10/10 Excellent

Mahsa

Stayed 1 night in Jun 2023
Response from The Docents Collection on 24 Jul 2023
Mahsa, thank you for staying with us during your travels. We hope to welcome you back to Portland again!

10/10 Excellent

Megan

Stayed 1 night in Jun 2023
Response from Your Curator, Ashley on 26 Jun 2023
Thank you for choosing The Docent's Collection, Megan. We hope your stay with us was a memorable one! We look forward to hosting you here in Portland again soon.

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Your Curator, Ashley on 26 Jun 2023
Thank you for choosing to stay at The Docent's Collection, James! We hope your stay was everything you expected and more! We look forward to hosting you again in the near future.

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Really great location!
Stayed 1 night in Jun 2023
Response from Your Curator, Ashley on 26 Jun 2023
Thank you for choosing The Docent's Collection, Kate. We agree- the location is pretty great! We look forward to sharing all that Portland has to offer during your next stay with us. We hope to host you again soon!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grace was very helpful, thanks for an enjoyable stay.
Stayed 4 nights in Jun 2023
Response from Avery on 19 Jun 2023
Gary, I'm so happy to hear our concierge team helped to make your stay enjoyable. Safe travels to all of your future destinations.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Avery on 19 Jun 2023
Thank you for staying with us, Mary! We were excited to host you and look forward to welcoming you in the future.

10/10 Excellent

Roxsand

Liked: Cleanliness, staff & service, property conditions & facilities
The digital access was seamless. They checked up on me to make sure everything was up to par. The place was very clean, spacious and inviting. I hope to return sometime this year.
Stayed 4 nights in May 2023
Response from The Docents Collection on 4 Jun 2023
Roxsand, thank you for staying with us! We look forward to seeing you again when you come back to Portland!

10/10 Excellent

Georganne M

Liked: Cleanliness, staff & service, property conditions & facilities
My entire stay was eventful yet restful. I was a little worried never having used digital entry before but they called and reassured me and even though my arrival was past 10:30pm there was no problem getting in. The room is wonderful and the city is a joy to explore.
Stayed 3 nights in May 2023
Response from Avery on 25 May 2023
Georganne, thank you for staying with us and sharing your experience with the virtual keys. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Docents Collection on 9 May 2023
Thank you so much for this nice review and adding great photos! We hope to see you again soon!

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from The Docents Collection on 9 May 2023
Michael, it was a pleasure to host you. We hope to see you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Lovely little spot!
Stayed 1 night in Apr 2023
Response from The Docents Collection on 30 Apr 2023
Thank you so much for staying with us! We hope to see you again soon.

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sufficed.
Stayed 1 night in Apr 2023
Response from Avery on 25 Apr 2023
Hello Steven, I'm very sorry to hear your experience simply "sufficed" for your most recent visit. It is always our goal to exceed the expectations of every guest through amazing spaces and great service. We hope you will provide us the opportunity to shine again on your future trips to Maine.

10/10 Excellent

Joseph

Travelled with partner
Liked: Amenities, property conditions & facilities
Great accomodations!!! Felt like an apartment home.
Stayed 1 night in Apr 2023
Response from The Docents Collection on 26 Apr 2023
Thank you so much for this fantastic review! We are so happy that your stay felt like home, we hope to welcome you back again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We had a great two night stay! The space was clean and new and the location was favorable.
Stayed 2 nights in Apr 2023
Response from Avery on 11 Apr 2023
Nicole, we are so happy to hear about your exceptional experience! Thank you for staying with us.

10/10 Excellent

Shaheen

Stayed 1 night in Apr 2023
Response from Avery on 18 Apr 2023
Thank you for staying with us and sharing your experience. Safe travels.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except we had problems finding the entrance. It might help to put a sign out, or list explicit instructions in the confirmation.
Stayed 1 night in Mar 2023
Response from Avery on 18 Apr 2023
Ryan, thank you for sharing your feedback! We look forward to welcoming you back on your next trip to Portland, Maine.

10/10 Excellent

Derek

Stayed 1 night in Mar 2023
Response from Avery on 18 Apr 2023
Thank you for staying with us and sharing your experience. Safe travels.

10/10 Excellent

Stefano, Brooklyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Avery on 29 Mar 2023
Thanks for staying with us and sharing your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Docents Collection on 24 Mar 2023
Thank you for staying with us! We look forward to seeing you in Portland again soon.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing design and cleanliness. Digital check-in and key was easy and no issues at all. Great spot downtown walking distance to everything.
Stayed 1 night in Mar 2023
Response from Doug on 11 Mar 2023
Hi James, Very happy you enjoyed staying at The Docent's Collection! Please come back and visit us again.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Avery on 18 Apr 2023
Thank you for staying with us and sharing your experience. Safe travels.