6/10 Okay
Jeffery H.
15 Jun 2025
Liked: Cleanliness, location
Disliked: Check-in, communication
The property seems to have been recently and quickly refurbished. The bed was extremely uncomfortable, with a high "peak" in the middle and sagging at the sides. Additionally, there was just a cover sheet on the mattress that was not big enough to be tucked in at the sides, and which same off countless times during the night.As I noted in a message to the managers (whom I asked to call me on my Portuguese mobile number, which they never did), I spent more than half an hour trying to enter the apartment, because the sticker with the apartment name had been removed and, by chance, another sticker with exactly the same name ("Sun Charming Apartment") was placed in front of a different apartment, right above a lockbox, which was, obviously, the one I tried to open with the code sent to me. After half an hour of trying to open it in vain, when I stopped in frustration and walked around to cool off my nerves, I saw another door (without any name) and tried to lockbox there, which worked. As I told the managers in the messages (which they replied to and apologized, although they never called or offered, for example, a late checkout to compensate for the time wasted trying to get in), making a phone number available (not to mention simply REPLACING THE NAME ON THE DOOR) would make this kind of situation much less likely to happen and much easier to resolve if it did happen.
Jeffery H.
Stayed 2 nights in Jun 2025