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Reviews of Four Keys Inn

2 out of 5
Four Keys Inn
2302 Scioto Trail /2852, Portsmouth, OH

Reviews

5.6
Rating 10 - Excellent. 7 out of 47 reviews" "
Rating 8 - Good. 8 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 9 out of 47 reviews" "
Rating 2 - Terrible. 13 out of 47 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024
Response from Is on 4 Apr 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you so much for bringing this to our attention. your input will helps with our continuing efforts to provide excellent service and a guest’s great stay. Thank you kindly so much for your business and we look forward to seeing you in the futureKind regards,
Ila shah

2/10 Terrible

Zack

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bad the floors were sticky and nasty
Stayed 1 night in Feb 2024
Response from Is on 26 Feb 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you so much for bringing this to our attention. your input will helps with our continuing efforts to provide excellent service and a guest’s great stay. Thank you kindly so much for your business and we look forward to seeing you in the futureKind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Is on 22 Feb 2024
Hi Dear Sir Michael,Thank you for taking the time to give your feedback. We really appreciate it.. We're glad to hear that you had a good time during your stay. If there's anything else we can assist you with, please feel free to contact us Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future Please let us know about your future experiences too.Kind Warm regards,
TeamFourkeys motel

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs all new appliances I had a room where the fridge had a boot strings as the inside door handle definitely needs updated and taken care of alot better
Stayed 1 night in Jan 2024

8/10 Good

Leona

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from I on 26 Dec 2023
Hi Dear Leona,Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the futureKind regards, Ila shah

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean comfortable room friendly staff wifi kind of sucks
Stayed 1 night in Nov 2023
Response from I s on 21 Nov 2023
Hi Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the futureKind regards,
Team four keys

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff and very clean room. Highly recommend to stay here
Stayed 1 night in Oct 2023
Response from Ila shah on 16 Oct 2023
Dear Cassandra,Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the futureKind regards,
Fourkeys motel Team.

2/10 Terrible

Troy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont
Furniture looks like out of trash dumpster. Could not get my cash deposit back because they were sleeping. Very dirty.
Stayed 1 night in Aug 2023
Response from Ila shah on 3 Aug 2023
Hello Mr Troy, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.  We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future. Kind Regards.

4/10 Poor

Rebecca

Stayed 1 night in Jul 2023

8/10 Good

Raymond

Liked: Staff & service, property conditions & facilities
The room was actually very nice with a very nice comfortable bed. I would definitely stay there again for the price I paid. The only concern that I really had was that the bedding could've been refreshed and washed before my stay.
Stayed 1 night in Jul 2023
Response from Is on 11 Jul 2023
Hi Dear Raymond,Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the futureKind regards.

10/10 Excellent

Steph

The room was clean and the air conditioning was great.
Stayed 3 nights in Jun 2023
Response from Is on 8 Jul 2023
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Mandy

Liked: Staff & service
Its was a good stay.
Stayed 2 nights in Jun 2023
Response from Is on 5 Jul 2023
Hello Mandy,Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you at four keys motel Please let us know about your future experiences. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Shawn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Is on 31 May 2023
Hello Shawn,We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Amanda

Liked: Room comfort
Disliked: Cleanliness, staff & service
Meh
Our room was not very clean dirty tub floors turned feet black and they locked our door while we was out eating so we had to get them to open it. Just a bit more hassle than its worth
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
The place had bed bugs, and when I informed the front desk, they did not seem surprised. Obviously, it wasn't news to them. That was the biggest issue, but also there were a number of amenities advertised online that were not available once I arrived, such as smoking rooms, a bar in the lobby, and a continental breakfast. Very disappointing.
Stayed 1 night in Mar 2023

4/10 Poor

Jadian

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was nasty
Stayed 2 nights in Mar 2023
Response from Is on 1 Apr 2023
Thanks for sharing your experience with us and we look forward to working with you

10/10 Excellent

Damien

Stayed 1 night in Mar 2023
Response from Is on 1 Apr 2023
Hello Damien,Thank you for the wonderful review and for taking the time to share your feedback with us.  Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Dirty. Beds
Stayed 1 night in Feb 2023
Response from Is on 27 Feb 2023
Hello Dear Karen,We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we would like to make things right.Please give us a [call/email] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Charles

Stayed 1 night in Feb 2023
Response from Is on 1 Apr 2023
Thanks Charles Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you at Four keys motel Please let us know about your future experiences.

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room smelled like smoke. The second room was like a big cot bed. I found dead bedbugs and refused to stay there. They were nice enough to give my money back. I think people are renting rooms here. Just spend another $20 and stay somewhere else.
Response from Ila shah on 8 Nov 2022
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Bobby

Stayed 2 nights in Sep 2022
Response from Ila shah on 1 Oct 2022
Thank you for the wonderful review and for taking the time to share your feedback with Fourkeys motel.Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Duncan

Disliked: Cleanliness, amenities, property conditions & facilities
I accept this was a budget facility and all I could find in the vicinity. However, the level of dilapidation in my room was extreme. I also had cockroaches and bedbugs!! The mattress needs to be burned immediately and a deep cleaning performed
Stayed 1 night in Sep 2022
Response from Ila shah on 28 Sept 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

HeatherDawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looked so bad when they pulled up that they didnt go in. Went elsewhere for a room
Stayed 1 night in Aug 2022
Response from I on 26 Aug 2022
Thanks for your time to review and we appreciate your at least visiting here.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only option available in an emergency
Room is nasty Sheets apeared clean but exposed wirinf lights with no shades heater couldn't keep the room warm worst mattresses and pillows ive seen in my life and I spent 6 years on the army
Stayed 1 night in Feb 2021
Response from Il on 17 Feb 2021
Thanks for your valuable time to review and we will appreciate your staying at this property. We will improve it.

6/10 Okay

Ryan, Portsmouth ohio

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Took about 5 minutes before someone got to the office to give us are key
Stayed 1 night in Feb 2021
Response from Ila shah on 3 Feb 2021
Thanks for your valuable time to review and we appreciate your staying with us. We will make sure it doesn’t take long to check in.

6/10 Okay

Lacey

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2020
Response from Ila on 31 Jan 2021
Thanks for your time to review and we appreciate your our motel.

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Ilashah on 5 Jan 2021
Thanks for your time to review and we appreciate your staying here

8/10 Good

Verified traveller

Liked: Staff & service
It was clean overall staff was nice
Stayed 3 nights in Dec 2020
Response from Ilashah on 2 Jan 2021
Thanks for your time to review and staying at this property

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Ila shah on 20 Oct 2020
Thanks for your time to review and we appreciate your staying at this property

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020
Response from Ila shah on 20 Oct 2020
Thanks for your time to review and we appreciate your staying at this property

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Ila shah on 20 Oct 2020
Thanks for your time to review and we appreciate your staying at this property

6/10 Okay

Howard

Livable
It was livable I e been in worse
Stayed 1 night in Aug 2020

4/10 Poor

Siearra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siearra
I made a reservation online pay for it with my card have proof one my card and the reservation number and I get to the location and he tries to get me to pay again with my card and I had to show him both accounts to be able to get my room the shower was unsatisfying I did not even want to take a shower so I did not the pillows were old and can't consider them pillows I would not recommend this place
Stayed 1 night in Mar 2020
Response from Cheshta on 8 Mar 2020
Hi, Siearra! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jake

6/10 Okay

Verified traveller

Liked: Staff & service
There were ants on the sink counter and the comode wouldnt flush
Stayed 2 nights in Oct 2019
Response from Ila shah on 6 Nov 2019
Thanks for your time to review and we appreciate your staying here we’ll improve our service and place to be more cleaner and comfortable for our valuable customers

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from Ila shah on 6 Nov 2019
Thanks for your time to review and we appreciate your staying here and we will be happy to meet our goals to give more cleaner and comfortable service.

4/10 Poor

Warre., Willisburg ky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated but close to racetrack found a few bugs.had to go buy own pillows would not recommend
Stayed 2 nights in Oct 2019
Response from Ila shah on 20 Oct 2019
Thanks for your time to review and we appreciate your time. When you was here if you had complained we were definitely given you refund,or pillows or changed the room. Thanks staying at Fourkeys motel.

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
weird guys tweeking scaring my kids and not too mention they put us in a connected room and it had no lock barely a screw keeping it closed. talk about a creepy motel. yea it had their killer gloves left on the night stand. the second room wasnt bad after i had to argue with owner to be moved. it wasnt cleaned tho. counters needed wiped down old food left in fridge. i understand a run down motel. you get what you pay for but come on it doesnt have to be broke and dirty..
Stayed 1 night in Aug 2019
Response from Ila on 3 Sept 2019
Sorry for your bad experience. Thanks for your time to review and we appreciate your time. We will make sure everything goes well for you next time and other guests.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful during check in, that wasn't the problem. The problem was the rooms. First room we actually got into had a door that wouldn't lock because it had been kicked in. After being moved to a second room that had a brand new air conditioner, it was still sweltering hot after about an hour in the room. It was after midnight and we'd been on the road for eight hours and decided to go to another hotel. There were two people on site who were very nice and tried to help, but at this point we were done. Went down to the office to get my refund and the original lady who'd checked us in wasn't there, and the lady that greeted me was very dismissive stating "I know about everything else, what's wrong now?" I told her about the air conditioner and she immediately began exclaiming that it was brand new and tried calling the gentleman who'd tried to help us with it. It wasn't until he came down and confirmed that it wasn't working properly that her attitude changed. I told her that I know it's already hot, but the room we'd moved from was already cooled down when we'd moved to the next room and we'd been in the new room for twice as long. All I wanted was to be comfortable and get some rest.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very very outdated, old and worn towels, cigarette burned sheets, and horrible pillows. Small fridge that needed defrosting, froze what I put in despite setting it to warmest setting. Could barely even get the soap to foam...felt like just a plastic disk. They could hardly find my reservation...plus no one in office when I arrived, waited and waited, then the whole family piled out of a car and came in office. After the first night, my room was not serviced and I went to the office for dry towels. The man in the office made me walk back to my room and bring him bye use towels before he would give me some dry ones. I plan on never staying here again!
Stayed 3 nights in Nov 2018

4/10 Poor

Warren, Ky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not to clean no hot water1 day for what we were doing ok car race a place to lay down
Stayed 2 nights in Oct 2018

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not of good quality, old tv that didn’t work, mice poop, left after first night.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
checked 3 rooms and all were dirty, smelly, dirty sheets, falling apart, absolutely no extras like coffee or shampoo. horrible place.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
First stay
It was good for the price. The bed was sinking in middle and needs me pillows. But it was in a good location. We would stay again.

10/10 Excellent

Dezerae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get a way
I always choose to go to this hotel. It's comfortable, not too expensive, and everything is within walking distance from this hotel.
Stayed 1 night in Feb 2018

8/10 Good

Dezerae

Liked: Staff & service
A nice comfortable setting to enjoy relaxation
It was nice being able to walk to the store and restraunts and being able to relax and enjoy the time off away from everyone. Anytime I go to a hotel or going to be gone for a weekend The Four Keys is where I go.
Stayed 1 night in Jan 2018

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
the room was way out of date needs to be updated.we ask them to change the bed sheets and clean the room and nothing was done.i will not stay there again nor will anyone I know
Stayed 3 nights in Nov 2017

6/10 Okay

Ole Gunnar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018