“Be very aware that we had already paid via Expedia for our room. We were asked for a card as deposit on room. We allowed upto 150 euro. We had a meal and parking and so when we checked out we only should have paid 79 euros. They had already charged my card 288 euros when we came to check out. Receptionist kept repeating it was the system and nothing she could do about it and then said she could refund the room but not the 79 euros which we had paid separately. Please please check your bills……
“The hotel is pretty good except reception staff. Of course it's a 5 star but some points I'd like to share with everyone. 1.Actually there is no Netflix as they write and reception staff doesn't know what is Netflix. 2. If you dress more formal,reception staff will welcome you more, otherwise they go through SOP and treat you coldly. ”
“Booked into this hotel at the last moment because of a last minute change of plans. Only stayed one night, just wished we could have stayed longer. The hotel is in a lovely, peaceful setting just a few minutes walk from Jumierges Abbey (go early before the day visitors arrive!). The staff were so friendly and helpful. Breakfast was excellent. Just wish we had had enough time to use the very inviting swimming pool!”
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