Chicago Promenade Bolingbrook Hotels

"clean room, very nice staff, breakfast was good. only thing we dont like i guess the room next to us was smoking weed and we could smell it all the way to our room at 4am, we got kids 😷"

"I loved the setup of the room, the greenery outside, the room was very inviting and I will come back."

"Room was clean there was no remote for the tv the phone is the room didn’t work the lock on the bathroom door was missing the room door wouldn’t lock for me when I was going out when I came back to my room my key didn’t work over I would never say there again "

"I had a horrible experience at this hotel. When I did my booking I had requested for an earlier check in time. I was told that wasn’t guarantee and to call the hotel before arriving. I arrived ORD at 0900 and drove around until around noon and called the reservation desk to confirm if my room was available. The gentleman who was very professional put me on hold for about 4 minutes to check. He told me he was happy me I was cleared to check in early. I arrived the hotel about 15 minutes after that call was greeted by a young lady at the receptionist. I immediately sense her attitude, she told me I couldn’t check in early. I tried to explain to her about my earlier call but her attitude was horrible. She finally agreed to check and within 2 minutes checked me in after charging me $20 more for an early check in. To the credit of one staff member that walked in. I believe her name is Michelle. She was very professional and light up the room with her customers service skills. Upon arriving at my floor I noticed the hotel was undergoing some paint renovation. If you can imagine the smell of fresh paint. I immediately felt sick. For the entire duration of my stay I was coughing and sneezing due to the smell of paint. As if all this was not enough, I stopped at the front desk and personally requested for house keeping and I was told they only do housekeeping every other day. I would think that housekeeping should be done upon request regardless of the policy. "

"Parking was good and hot tub was perfect "

"The room was fantastic. Everything was extremely clean. Staff were extremely welcoming and friendly. The pool and basketball courts were both nicely maintained and open pretty late. Breakfast had quite a few options. The gathering areas were very welcoming and comfortable. Super convenient location and had everything you needed right inside. We travel quite a bit lately and this was one of our best stays so far. Great facility."

"Safe and friendly"

"The rooms were amazing very clean and the staff was nice and very helpful"

"Not much here no hair dryer ice"