Check-in was Friday around 5pm and was just ok.
Finding the actual location was a bit confusing but once we did, the view and access to the beach was worth the extra effort. The view was the only acceptable aspect for this rental. We never got to experience the beach from this location because we were never able to get settled.
Once we arrive, unpacked the car, and cooled off the casita with the AC unit, we soon discovered the fire ants all over the floor and kitchen countertops. There was no running water or working electricity in the unit. The AC and ceiling fans were the only working electricity. We drove 4 hours and unable to use the restroom once we checked in. My husband is diabetic and was unable to store his insulin in a working refrigerator.
After waiting at least an hour for maintenance to arrive and attempt to work on the issues, we were offered the unit next door as a solution only to discover that casita also had no electricity, running water or working toilet.
Almost 2 hours later, we had to pack up, reload the car and move to a new, much smaller location with less of a beach view than what we paid for for the duration of our stay.
The second location was just ok. We had issues with WIFI connections, no plunger for a toilet that broke the final day and no maintenance to arrive after confirming with Oceano Rentals they had arrived and fixed the problem.
NONE OF THIS was acceptable and made our first visit to Mexico an unpleasant experience. We were offered two choices after settling into the second location:
1. 15% off our next rental.
2. Check out Saturday afternoon and receive a full refund - after having to move to another unit hours after arriving Friday evening.
We understand resolving electricity and running water is beyond control of the management company, however, it is not unreasonable to expect a management company to confirm/verify that these essential services are working PRIOR to taking money for a VRBO rental. After multiple phone calls between Friday to Sunday to Oceano Rentals, we were not happy with this experience and felt none of the issues were not resolved to our satisfaction.
We will NEVER rent a VRBO associated with Oceano Rentals again!