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Reviews of Casa Isabel

3.5 out of 5
Casa Isabel
483 Del Bosque, Puerto Vallarta, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love our stay at Casa Isabel.
Stayed 4 nights in Mar 2024
Response from Reservations on 30 Apr 2024
We truly enjoyed reading your kind review—it is always lovely to hear from returning guests.

10/10 Excellent

Kelly

Travelled with partner
Love it would return
Stayed 7 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
We are glad you enjoyed staying with us at the Casa Isabel and we hope to welcome you again.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property although hard to reach on foot ( many hills and many steps… no elevator is a really wonderful location. The problem we experienced was kids on m very loud motercycles would TACE up and down the hill and stop in front of the property every night mid nite or or later
Stayed 5 nights in Feb 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing! Very close to the Romantic Zone and the beach. A big con is you have to cross a very busy highway to get to those things and it can be kind of treacherous. You will also burn a lot of calories walking up and down the hill if you dont use taxi or ubers. But overall we loved being tucked away in a more quiet area with a spectacular view. There is a coffee maker included in the room, but no coffee or filters. I wish we had known that! We went out every morning to get coffee. Bring close toed shoes, the cobble stone streets and hills arent condusive to sandals.
Stayed 5 nights in Feb 2024

10/10 Excellent

Orianne, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views, but if you have mobility issues, this is not the place to stay.
Stayed 6 nights in Jan 2024
Response from Reservations on 8 Feb 2024
We are glad you enjoyed staying with us and thank you for taking the time to share your experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Casa Isabel review We stayed at Casa Isabel for 17 nights over Christmas 2023 into the new year 2024. Pros: -Free self serve breakfast with coffee, toast, yogurt, cereals etc -Purified water dispenser in room and changed often -Heated infinite pool and hot jacuzzi -Spacious apartment with amazing view from terrace -Amazing views of Puerto Vallarta from just about everywhere at the hotel -Affordable happy hour at the bar with strong drinks, and tasty food at the restaurant -Quiet at night for sleeping (and daytime too, felt like the hotel was empty) -Daily room cleaning was excellent -Strong air conditioning in bedroom Cons: -Street kids that hang out near the entrance of the hotel. These are young men who “make deliveries” on motorcycles around town although I must say they keep to themselves. -There is essentially no security for the hotel. There is no guard at the entrance. -We are in good shape but getting up the hill from Zona Romantica is physically demanding and eventually we started taking taxis and Ubers to get home which added to our budget. -Wifi was very spotty and slow in our room
Stayed 17 nights in Dec 2023
Response from Reservations on 8 Feb 2024
Thank you for taking the time to leave feedback about your recent stay at the Casa Isabel. We are absolutely delighted to read that you enjoyed your stay and liked your room.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Views
Casa Isabel has extremely surpassed my expectations. Check in was a breeze and got a free drink upon check-in. The room was extremely clean and spacious. The staff is extremely helpful and friendly. Continental breakfast was served every morning. The location of this hotel is phenomenal, the view was exceptional.
Stayed 7 nights in Dec 2023
Response from Reservations on 8 Feb 2024
We are glad you enjoyed staying with us at the Casa Isabel and we hope to welcome you again.

8/10 Good

Reynold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Tara on 6 Apr 2023
Thank you very much for your review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 14 nights in Jan 2023
Response from Tara on 13 Feb 2023
Thank you for your review

8/10 Good

John

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book Elsewhere!
Terrible experience. Had a large 2 bedroom suite next to the pool. Room had ants and bugs. Lamps broken. Patio doors would not shut completely. Air conditioning only in the bedrooms. Desperately needs to be upgraded. Pool had no bartender or service the whole time. No service at the front desk, office was mainly closed. Hotel restaurant closed all day Sunday. Paid $1,600. Wasn't worth it at all. Don’t waste your money.
Stayed 4 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is situated on a hilltop and it is nicely decorated. Steep climb if you go into town on foot. Okay if you have a car. Street parking available. Sleeping capacity was misrepresented. Make sure you check ahead of time. The wifi signal was not available in bedrooms, just living room. A/C was only available in bedrooms. The entire power went out on our last day. Lots of music noise from neighboring resorts. Nice pools, tiles were coming off. Poor lighting by the pool area at night. This could be a great resort if it were well attended.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and friendly helpful staff. I would stay here again.
Stayed 7 nights in Jan 2020
Response from Tara on 5 Feb 2020
Thank you very much for your review. Look forward to seeing you in the future.

10/10 Excellent

MJ, Kalispell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We felt quite safe. It was a tiny fun adventure discovering new areas on site.
Stayed 2 nights in Jan 2020
Response from Tara on 5 Feb 2020
Thank you very much for your review. Very happy you had a great time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019
Response from Tara on 9 Jan 2020
Thank you very much for your feedback. We are very happy you enjoyed your stay.

10/10 Excellent

Pierre, Québec, QC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien entretenu, vue remarvable sur la baie, belle décoration et un excellent restaurant.
Stayed 1 night in Dec 2019
Response from Tara on 9 Jan 2020
Merci beaucoup de rester avec nous. Nous apprécions vos commentaires.