This property is absolutely awful. I'm unsure as to how it got a 4 star rating. It is nowhere close to 4 star rating. We had booked this place for a 7 day. All inclusive vacation, the best we could do was 4 days. No air conditioning phones didn't work. Food was awful. Pools were disgusting. Partying, till 5 in the morning underneath your window, I don't mind people making noise but at some point You have to sleep and when it's 35° in your room and you're laying in a pool of sweat. Listening to people screaming, yell outside your window till 5 in the morning. Doesn't make for a good vacation. When you get food poisoning doesn't make for a good vacation. When you go down to the front desk and you complain over and over and over but nothing gets fixed that doesnt make for a good vacation. Even after we told them we were checking out 4 days early. Nobody cared, don't get me wrong. There was a few people around the resort that tried their best. Unfortunately, it's not the employees, it's management ,property is in a good location but it is time for a renovation . The check in process is very poor its takes up to 2 hours to check in . If your thinking of booking here i would reconsider, we have travelled throughout mexico more than 20 times and never have we ever had a property this bad.