13 個室外泳池；泳池傘、場內有救生員當值
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硬石酒店及蓬塔卡納娛樂場 - 全包式的評價

5 out of 5
硬石酒店及蓬塔卡納娛樂場 - 全包式
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

評價

7.8

不錯

10 分評分，優異；1513 則評價中有 680 則" "
8 分評分，不錯；1513 則評價中有 308 則" "
6 分評分，一般；1513 則評價中有 240 則" "
4 分評分，欠佳；1513 則評價中有 116 則" "
2 分評分，很差；1513 則評價中有 169 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

mingzhi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
喜欢这家度假村的多样性，无论是吃的，玩的，住的都很好。设计方面也很特别，大堂去到房间的路上也设计得很好，路上有很多餐馆和上商店。不好的在于高峰期的时候等车要等很久，里面太大了，没车走路真的又累又热。不过条件允许的话租个高尔夫小车出行还是很方便的。
於 2023 年 9 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2023年10月8日的回應
Dear MingzhiThank you for an incredible 5-star review! We are delighted to know that you had a excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On!

8/10 不錯

hailing

家人同遊
讚好：整潔度和客房舒適度
有点失望
作为一个全包的服务性酒店。海边很漂亮的酒店 位置也很好。可惜设施比较久，方便性体验不好。餐厅食物选择也不多，最无法理解的是房间尽然没有烧水壶，叫酒店拿也没有.每次要喝茶都要打电话叫送热水至少30分钟。服务设施跟付的钱不成比例。
於 2023 年 2 月住了 8 晚
Hard Rock Hotel & Casino Punta Cana 於 2023年2月11日的回應
Dear hailing,Thank you for an amazing 5-star review! We are delighted to know that you had a excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock!

10/10 優異

Saehun

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
모든것이 좋았습니다
於 2024 年 5 月住了 2 晚

6/10 一般

Elsah Johanna

伴侶同遊, 多人同遊
讚好：整潔度
不滿：職員與服務
My friend had her Apple Watch stolen right next to one of the resort pools. She tracked the location and it was a few miles away so it seems to have been an employee who took it, since it left the resort. The casino had unnecessary fees, you had to pay for water and the normally free beers you got in your fridge each day. It’s as if they didn’t want you to gamble. It depended on the day for staff friendliness. Housekeeping was great but the trolly staff was not. One trolly driver told us just to walk to the lobby and another night the trolly driver told us it was “his last trip of the night and his last tip” we were the only ones on the trolly and do usually tip… but he was guilting us to tip by telling us he has multiple children and grandchildren. It just made us feel guilty and forced to tip. The trolly was supposed to be an efficient way to get around the resort since it is a huge resort, instead we ended up walking an average of 13,000 steps a day to avoid the trolly. Also my husband and I got tricked (when we first walking into the resort) into talking to a marketing person who wasted our time telling us about the new Hard Rock properties being built. At the end of the trip we literally ran away from the marketing person that wanted to sell us another hard rock vacation. Our friends got trapped first and then warned us to just check out and go to the shuttle. The resort was overall well kept, but too big for what we wanted as far as a relaxing vacation. Will not return.
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月23日的回應
Dear ElsahWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 不錯

Kristopher Patrick

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely loved this resort. It was my first time at an all inclusive. The service was perfect, food was good, beach is beautiful, and pools were fun. Did not care for the Legendary club sales people, especially the “manager” you sit with. Way too aggressive for a relaxing vacation experience. Will tell you anything to guilt you into buying a package. Avoid it all together unless it’s something you’re interested in.
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月21日的回應
Dear Kristopher PatrickWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. You can be sure that we have taken your comments into consideration in order to continue improving our services. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

4/10 欠佳

John

家人同遊
讚好：設施服務
不滿：職員與服務和住宿狀況
Dated
於 2024 年 5 月住了 1 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月21日的回應
Dear JohnWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 不錯

Adam

於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月23日的回應
Dear AdamWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Mireya

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Great
於 2024 年 5 月住了 7 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月20日的回應
Dear MireyaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

2/10 很差

Rashid

伴侶同遊
讚好：整潔度和設施服務
The hotel really lacks in service and food quality which seems to be because of the bad management of this establishment as the staff themselves are very help and friendly, shame and surprised for a name like hard rock
於 2024 年 5 月住了 10 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月20日的回應
Dear RashidWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

2/10 很差

Katerin Yajara

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Service was non existent at the property and you can just see everyone was just trying to upsell. Upon checking in we asked if our wrist bands had access to the private pools which we were told we will be informed later which we were never and not until the last day did we know we did have access to the private pools. Reached out via tablet to book an excursion and never heard back. Alarm went off first night around 1am, we got two phone calls around 8:30-9am to confirm if we were married?! Overall service was terrible and I would never go back!
Hard Rock Hotel & Casino Punta Cana 於 2024年5月21日的回應
Dear Katerin Yajara We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 不錯

LeJean

不滿：職員與服務
於 2024 年 4 月住了 1 晚
Dear LeJean 於 2024年5月19日的回應
Dear LeJean, Thank you for your review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 優異

Manuel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The attention is super extraordinary, the cleanliness, the professionalism of the employees, I loved everything and we will return soon with more people. Thanks guys Excellent vacations unforgettable.
於 2024 年 5 月住了 4 晚
Dear Mr. Manuel 於 2024年5月16日的回應
Dear Manuel We appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 優異

Johnathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing time
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月15日的回應
Dear JohnathanWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Claudia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La suite
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月15日的回應
Estimada ClaudiaGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 優異

Melissa Faye (HIGH POINT)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月15日的回應
Dear Melissa FayeWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 優異

David

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food is ok. Service is great
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月14日的回應
Dear DavidWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Rodni

讚好：整潔度、職員與服務和住宿狀況
Excelente volvere con mis.hijas
於 2024 年 5 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月14日的回應
Estimado RodniGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 優異

Yeferson (Santo Domingo)

讚好：整潔度、職員與服務和住宿狀況
Bien
於 2024 年 5 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月13日的回應
Dear YefersonWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

crisbelt

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me gusto mucho todo en general
於 2024 年 5 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月13日的回應
Estimado CrisbeltGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 優異

IKROM

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 5 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月12日的回應
Dear IKRON, Thank you for taking the time to review us! We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 不錯

Cindy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very family and couples oriented. Huge property, so expect to walk a lot. They do have shuttle golf carts or you can rent one daily. Food is okay, drinks were strong, and something to do for everyone. Only thing going on after 10pm was the silent disco, but that was a blast. Our group age ranged from 35-45.
於 2024 年 5 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月11日的回應
Dear Cindy, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 優異

Karen Edith

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice service
於 2024 年 2 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月9日的回應
Dear Karen EdithWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 一般

Kiana

伴侶同遊
不滿：住宿狀況
The HardRock is massive and has something for everyone vacationing. However, during our stay we had to hunt down people to clean our room or it wouldn’t be done. It rained a lot and the drainage system was backed up throughout the property. Finding restaurants throughout the property that is not in the main lobby is not easy to navigate with the trolly system. But was great once we made it there. Overall it was a grand resort and will appeal to many travelers.
於 2024 年 5 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月8日的回應
Dear KianaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 優異

Ram Prasad

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel and property was beyond amazing, something that is out of our control when I rained , there were flooding and the paths were very slippery
於 2024 年 5 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月7日的回應
Dear Ram PrasadWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

6/10 一般

Angel

家人同遊
Lobby area very dull, no lighting. Decor old and dirty. My 1st room had small mosquitoes. I got food poisoning from one of the restaurants. Only one pool which is the Central pool seems to have activities throughout the day. The food selections at each restaurant were basic. Zen was good, Market buffet was o.k. overall I give Hard Rock Punta Cana a 6/10.
於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月6日的回應
Dear AngelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 優異

Rosanna Mendoza (Katy)

於 2024 年 4 月住了 3 晚

10/10 優異

Arlene

於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月23日的回應
Dear ArleneWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 優異

Rosa Maria Fernandez

於 2024 年 4 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月23日的回應
Dear RosaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 優異

Giuseppe

Ok
於 2024 年 4 月住了 1 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月1日的回應
Dear GiuseppeWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Johnathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Genial excelente servicio 10/10
於 2024 年 4 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月1日的回應
Estimado JohnathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 優異

sydney

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had SOOO much fun at the Hard Rock!! Jose made our time so special at the central pool. The roomy, the beach, the grounds, and the restaurants were all so beautiful and clean. One of the largest places I've stayed at, but they have trollies every 15 mins! Highly recommend!!
於 2024 年 4 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月1日的回應
Dear SydneyWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

6/10 一般

MARTIN

親子同遊, 商務旅客
讚好：住宿狀況
不滿：整潔度
Me gustó el restaurante Isla y que están arreglando el hotel. No me gustó la limpieza en la habitación y en algunos áreas del hotel
於 2024 年 4 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月30日的回應
Estimado Martin Agradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

6/10 一般

Richard E

於 2024 年 4 月住了 7 晚
Richard 於 2024年5月18日的回應
Dear Richard We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 優異

Paola (River Grove)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an extremely large property but they offer shuttles that can take you around. They run every 15 mins or so. The casino at the property is very clean and they have events nightly.
於 2024 年 4 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月28日的回應
Dear PaolaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 不錯

Pamela

多人同遊
不滿：住宿狀況
The room service was less than what I expected. We ordered breakfast and never got it. Also when we arrived on the property we were told that the Tran would run regularly we had long waits at times. Overall we did enjoy our stay
於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月27日的回應
Dear Pamela, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 不錯

Joel (Bronx)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
THE VIP was more of a trick to have us sign for a Legends Club. And it was set up as a trap.
於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月5日的回應
Dear JoelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

8/10 不錯

Emmy

讚好：整潔度、職員與服務和住宿狀況
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月26日的回應
Dear EmmyWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 不錯

Wendi (Dixon)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月26日的回應
Dear WendiWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Adriana

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel! lots of activities
於 2024 年 3 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月25日的回應
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Yazmin Pérez

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月14日的回應
Dear Yazmin PérezWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 一般

OSCAR (carolina)

讚好：職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月14日的回應
Dear OSCARWe appreciate your valuable Score and we’re sorry to hear your stay didn’t completely meet your expectations. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 不錯

Cesar L

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good. And they finished fixing the room to late.
於 2024 年 4 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月24日的回應
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Amparito

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月29日的回應
Dear AmparitoWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 不錯

Lyana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
於 2024 年 4 月住了 2 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月23日的回應
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

8/10 不錯

Victor M

不滿：職員與服務
於 2024 年 4 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年5月13日的回應
Dear Victor MWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 優異

Daniel

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great resort for adults and children making it a perfect vacation spot for families.
於 2024 年 4 月住了 7 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月22日的回應
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Shamarr Aaron

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fun
於 2024 年 4 月住了 4 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月22日的回應
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 優異

Rowna Santae (CHICAGO)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was very clean, the food was awesome I can’t wait to return
於 2024 年 4 月住了 5 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月21日的回應
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 很差

Yvette

家人同遊
讚好：整潔度、設施服務和住宿狀況
Did not upgrade they actually downgraded
於 2024 年 4 月住了 7 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月21日的回應
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 優異

Karine (Telluride)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay!!
於 2024 年 4 月住了 8 晚
Hard Rock Hotel & Casino Punta Cana 於 2024年4月21日的回應
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!