Punta Rassa Spa Hotel

"We enjoyed our stay. Very relaxing. Great restaurants in the area. When I booked the room I booked a king size with a pool view. I called about a week before our stay to make sure we had king with a pool view. This was our third stay there. In the past we have been charged an upgrade fee (which was returned once we asked about it) I wanted to make sure that didn’t happen. I was a was assured we had the room we wanted with no upgrade fee. When we checked in I was told we didn’t have a pool view. They were over booked and the manager changed our room. Fortunately the staff was able to make changes so we got the room I expected to have. "

"Broken hot tub. Only reason we booked hotel. Was not disclosed. Cost me lots of $$$ and time staying here. Moved back to munich hotel"

"Great location. Restaurant/ bar on site. Other restaurants within walking distance. Umbrella and chairs included with daily rental price. Heated pool was perfect temperature. Hot tubs were peefect temperature too. Would stay again. "

"The golf course offers a great view, but the biggest bonus is the complimentary shuttle and boat ride to a private island beach with free lounge chairs. Hyatt also provides free coolers to borrow, as there are no food or drink options on the beach, and complimentary towels. The lazy river is also an amazing feature, and the pool area is great. "

"Would not recommend. For the positive, we did have good customer service when I had to challenge the bill because the previous guest's bar bill was put on our room. Also, the view was nice, looking at the harbor. Noise from the bridge is loud when on the balcony but you cannot hear it when the door is closed. Several issues were noted with broken or poorly maintained areas in the room and elevators. Worst was the Tarpon House restaurant - we walked out after more than an hour with no service beyond drinks, and that was after hunting down a host who was MIA for more than 10 minutes. We watched it happen over and over as more people arrived and stood in the doorway with no assistance. "

"The room was perfect for just my husband and myself, but with my elderly mother in a wheelchair, the bed was too high, toilet was too low and wobbled. She slept on the couch, and it was so low we had to both help her off of it. The view we had the condo was awesome except for someone in a wheelchair😔"