"Amazing customer service by the Reception staff, especially Ibrahim, who went out of his way to help me book a travel ticket as I was not able to do so. He also kindly upgraded me to a suite, a very generous gesture.
Even though I only stayed a night and couldn't use any amenities, I had a great experience and felt at home !"
"They didn’t gave us room which we booked, No customer service at all, reception lady was very rude and asked for more money to give us see view room which we booked terrible customer service "