"The service in the restaurant and in the hotel is excellent I give it 5/5 stars.
The service at the pool was terrible I give it 1/5 i would ask for a menu or drinks or food they would say yes and not show up. I would go to the pool bar and ask and they the staff would say yes and not show up with any drinks. I was very polite with staff and tipped well. I don’t know if I was a foreigner and that was the reason they did not want to serve me. This is my advise to management. It’s hot outside so the dress attire outside should be different than inside. I think this might be one of the reasons they didn’t want to serve me or guests outside. They the staff were wearing three piece suits outside in 30 degree weather. The hotel was gorgeous and the room beautiful and I would stay again. Going forward I would go to OXXO for drinks at the pool and order uber eats for poolside food because I could not get food and drinks at the pool. "
