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Reviews of Quality Inn Chapel Hill - University Area

2.5 out of 5
Quality Inn Chapel Hill - University Area
1740 Fordham Blvd, Chapel Hill, NC

Reviews

7.2

Good

Rating 10 - Excellent. 223 out of 1000 reviews" "
Rating 8 - Good. 371 out of 1000 reviews" "
Rating 6 - Okay. 234 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Serena

Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was so dirty that we picked up and cancelled our reservation. Showed the manager my foot and she fully refunded our account.
Stayed 2 nights in Aug 2021

4/10 Poor

Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
Our stay was for just one night, because I had a procedure at the nearby hospital. My reservations said we could check in at 12a.m, which I admittedly misread as 12p.m. When we arrived the check in clerk said check was at 3, but the rooms were already clean, so she would override the computer and let us in. She also told us that they were closing for remodeling the day we checked out, which explains the poor conditions of so many things, including the service. My wife was given a slip to order breakfast. When she went down to get it, she was told they were out of everything single thing she asked for. The floors must've mopped with dirty water. My wife took her shower in flip flops. We had to wash our feet at the bed before putting them under the covers. I could go on, but given the fact they will remodel, I hope these issues will be remedied. It just feels like we were overcharged for these poor conditions.
Stayed 1 night in Aug 2021

2/10 Terrible

ORLIE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The whole facility looked old, run down and dingy.
The whole facility looked old, run down and dingy. The rooms were disgustingly filthy as well as the whole facility.
Stayed 1 night in Aug 2021

8/10 Good

Devika

Stayed 1 night in Aug 2021

4/10 Poor

Elham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Possibly the most disgusting hotel that I have ever encountered. There was a pile of dirty towels outside my door when I arrived. The toilet had not been cleaned in my room or the room where my daughter stayed. My non-smoking room reeked of cigarette smoke. I could go on and on (including the crickets in the room that kept me away at night). I had planned to stay for two nights but left after one sleepless night. A horrible experience.
Stayed 1 night in Aug 2021

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Crumbling Dirty Hotel
Crumbling dirty hotel in what appeared to be an unsafe area. I would not recommend
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
When i arrived at 1:45pm I wasnt allowed to check-in until 3pm.The Hotel was not over booked it was being remodeled. I was already second guessing my stay because i dont like hotel's with outside entrance to the rooms (Sadly) I stayed there? was no batteries in the remote and no one ever got me any Plus Im still investigating my unwanted hitchhikers that came home with me (Bedbugs, )
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I forgot that I had been at this hotel several years ago. Not an improvement. Not easy to locate, still looks like a construction site...not very inviting. After waiting to get checked in, my key didn't work in the door and it took several staff to finally get it worked out. Then a staff member came in my room to check for cleanliness. Said new staff working there and things hadn't been done. I did notice dust on microwave, etc and a hand towel was damp, so I wasn't sure about anything. The TV remote was taped at battery location. I ordered a "bag breakfast" for the next morning and got apple juice instead of bottled water. I went to the office and they said they didn't have any. I guess I got what I paid for...
Stayed 1 night in Jul 2021

6/10 Okay

Alvis

Travelled with family
Stayed 1 night in Jul 2021

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is old and not kept up well. The former access road is now blocked due to nearby loud construction, and the temporary access road is almost impossible to find the first time. The smoke-free facility reeked of cigarette smoke, especially when the air conditioner was operating. The grounds crew contractors started their loud leaf blowing and weed whacking activity at 6:30 a.m. The swimming pool, lovely in the ad photo is closed and covered over, but no mention made of this during the reservation process. No elevator to the 2nd floor, so travel light! The two positive things to mention: 1. It was one of only 2 hotels in Chapel Hill that had vacancies at the time, and 2. It was RELATIVELY cheap. (You get what you pay for!)
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Towels were stained & looked used. A used bar of soap was left in shower. No working appliances. ie..Fridge,Tv, Microwave. Walls were damaged & overall room in disrepair. Very seedy. Left & found lodging elsewhere @ 10:00pm after 8 hour drive! Told there were no other rooms.
Stayed 1 night in Jul 2021

8/10 Good

Ruth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
I didn’t expect a lot and I got less The best thing was the clerk on arrival. I got a 2nd floor room but with awful knees asked about an elevator. Nope. The room was filthy. Had to wash the mirror to see. Towel came back black. Smelled of heavy cigarettes. Laminate floor too dirty to step on with bare feet.
Stayed 1 night in Jul 2021

8/10 Good

Sharone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eventful
It was a stressful weekend but it was ok
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing. In past years, this has been a good, low cost place to stay. This time, we had to move twice, before we got a room where most things worked. The first one had no power to TV, microwave, refrigerator, etc. Second room’s air conditioning failed after one night. The third room was okay, but it had only one lamp and no lights that worked from the switch by the door. Key cards usually failed after a couple of uses and often the replacements didn’t work. The desk staff were helpful, but it seemed as if there were almost no maintenance people. It appears the company is letting the place run down. I will not return.
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs an update ASAP.. very old AC… it did not smell clean.. smelled like was a smoking room.. I do not recommend… only if you really don’t have the money to stay in a little better place!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I needed the pool for physical therapy reasons, but the pool was closed. Nowhere on the website did it say that the pool was closed. If I had known, I would have chosen other lodging.
Stayed 2 nights in Jul 2021

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality Inn never again.
Mold. Mold. Dirty floor. Mold. Clogged sink.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Breakfast was not complete ...the room was open when we arrived. Tv remote was missing and was not replaced
Stayed 1 night in Jun 2021

2/10 Terrible

Julie

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met our needs but Wifi strength could use improvement. Thank you
Stayed 1 night in May 2021

4/10 Poor

Alice

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
My experience here was not terrible, but not the best. The bed was clean and comfortable, and that's what most mattered. However, the toilet seat had a sticky residue, the floor had large dead ants, the noise outside my door was unpleasant, the pool was not open (still fully covered), breakfast consisted of a checklist that was not followed, the front desk coffee machines were empty, etc. Poorly managed and unkempt. Does not live up to the "Quality" in its name.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
The property itself didn’t feel safe!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The front desk clerk Dollar Bill was awesome. He was quite welcoming and friendly. A nice welcome after a long day of travel.
Stayed 1 night in May 2021
Response from General Manager, Niki Robison on 25 May 2021
THANK YOU FOR YOUR POSITIVE RESPONSE!!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The a/c and refrigerator were incredibly noising making it difficult to sleep. In addition opening the curtains meant that people could see into the room; there were no drapes that allow light in but that also kept prying eyes out. Most unsatisfactory experience.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I can say is that it had a roof; otherwise, it was a disgusting heel hole
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property condition & facilities are all old, unlike the web. There were a lot of stains left in the aisle, paper cups had fallen, the fence was covered with yellow tape, and it was not a comfortable stay. The room should be non-smoking, but it smelled of cigarettes.
Stayed 1 night in Mar 2021
Response from General Manager, Niki Robison on 22 Mar 2021
We apologize that we could not meet your expectations and will address your concerns with the construction team working on the property in regards to the fence and debris. I will also address the odors of smoke found in non smoking rooms. I truly appreciate you for bringing this to my attention and hope that you will stay with us again.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Tv control not working,
Stayed 4 nights in Oct 2020
Response from GM on 2 Nov 2020
I do apologize for any inconvenience that you may have encountered at the hotel. Please note that our guest satisfaction is our top priority. Thank you for your feedback and we will correct the issues as soon as possible. Please visit us again if you are in the Chapel Hill area.

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2020
Response from GM on 19 Oct 2020
Thank you for your feedback and please visit us again when you are in the Chapel Hill area.

6/10 Okay

Thomas

Liked: Staff & service
We had a hard time finding the place. It is listed on Fordham Blvd. you can’t get to it from Fordham. I called the place & the desk clerk helped us get there, we had rode around about an hour..It’s off Legion Rd. Lots of construction going on up & down Fordham Rd. I like to stay on Fordham because it’s easy access to the UNC Hospital..
Stayed 1 night in Jul 2020
Response from GM on 20 Jul 2020
I do apologize for the inconvenience of trying to locate the property. We will try to ensure our signs for entry are placed where they are visible. Please visit us again when in the Chapel Hill area. Again I thank you for your feedback

4/10 Poor

Angie, Chapel Hill, NC

Travelled with family, Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We booked the afternoon before checking in that evening. The room was listed as the final one available. During COVID, I'm sure the cleaning crew double checks in the morning, but not prepped fully for visitor (no remote: office brought one to us but it never worked!); no roller for toilet paper; no trash cans in room; no appliances (lamps, refrigerator) plugged in. I know this was small details, but I will not be going back. Cost was economical, but I will be paying more to assure that I do not have to deal with this at a later time in my reservations!
Stayed 1 night in Jul 2020
Response from GM on 20 Jul 2020
I do apologize for the inconvenience you encountered while at the property. Please visit us again when in the Chapel Hill area so we can give you the stellar guest service that we offer. Thank you for your feedback and hope to see you again.

6/10 Okay

wallace

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020
Response from GM on 20 Jul 2020
Thank you for your feedback and visit us again when you are in the Chapel Hill area.

2/10 Terrible

Phil, Chapel Hill NC

Travelled with family
Disliked: Amenities, property conditions & facilities
Would not allow me to use the reservation since I was local. Had to cancel the reservation. Need reimbursement
Stayed 1 night in May 2020
Response from Keesha Goodman on 29 May 2020
I do apologize for any inconvenience that you encountered with our policy. If you have any further questions or concerns please call at your earliest.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrendous place. Under renovation. Very poor condition.
Stayed 3 nights in Apr 2020
Response from Keesha Goodman on 29 May 2020
Thank you for your feedback and do apologize for any inconvenience that you encountered at the property. Please take the time and visit us again if you are in the Chapel Hill area and our renovations are completed!

8/10 Good

Teresa, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Beds were very comfortable. Air worked great
Stayed 1 night in Apr 2020
Response from Keesha Goodman on 29 May 2020
Thank you for your feedback. Please visit us again!

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from GM on 9 Apr 2020
Thank you for your stay with us. Please visit us again when in the Chapel Hill area.

4/10 Poor

Alton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020
Response from GM on 9 Apr 2020
Thank you for your stay with us. Please visit us again when in the Chapel Hill area.

4/10 Poor

Scott

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from GM on 9 Mar 2020
Thank you for your feedback and please visit our property when you are in the Chapel Hill area

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff was wond
Stayed 1 night in Feb 2020
Response from GM on 12 Feb 2020
Thank you for your feedback!!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but very worn furnishings/sofa/rug/and bedspread --- bed itself comfortable. Note has exterior doors //somewhat thin walls.
Stayed 2 nights in Feb 2020
Response from GM on 11 Feb 2020
I apologize for any inconvenience that you encountered. Please note that we are under renovations so please come back and visit us again so you can see the upgrades that were made. Thank you for your feedback, we take all feedback seriously.

4/10 Poor

Anonymous

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Front desk staff was helpful and polite. There were a lot of shady people on the property. There was construction being done on some of the rooms, so construction workers were working early making alit off noise. The rooms that were not being worked on were old and had a terrible smell. AC/heater was loud all night. Will only stay here again as a last resort.
Stayed 1 night in Jan 2020
Response from GM on 6 Feb 2020
I do apologize for any inconvenience that you encountered while at our property. We take all feedback and correct any issues so that we ask you to return so that we can offer you the stellar guest service.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from GM on 6 Feb 2020
I do apologize for any inconvenience that you encountered while at our property. We take all feedback and correct any issues so that we ask you to return so that we can offer you the stellar guest service.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was lost, called the hotel and asked for directions. I was told she couldn't help me cuz she didn't live around here. Turned out I was less than a quarter mile away. Staff person interrupted my check-in with in-house business. And there was a leak under the HVAC system which I told the desk about on checkout. It would not have been visible to the chamber staff but you could feel the wetness when barefoot. Room 149, if this wasn't reported to maintenance.
Stayed 4 nights in Dec 2019
Response from k on 13 Jan 2020
I do apologize for any inconvenience that you may have encountered at our property. We do appreciate all feedback and correct all issues immediately. Please visit us again when you are in the Chapel Hill area, so we can give you the stellar guest service we offer.