Luna Pier Rasey Memorial Branch Library Hotels

"Everything was great"

"The hot tub was NON EXI"

"Room had been recently remodeled, was very clean and pleasant. The exhaust fan in the bathroom, however, rattled and banged at an obnoxiously loud level to the point where it could not be used. Reported to front desk at checkout. Two other things which were extremely annoying - first apparently all HI Express hotels are in the process of removing all in room coffee makers, which requires you to get dressed and go downstairs to get a cup of coffee in the morning. This long-standing amenity will be missed. Also at this location where I stayed for 2 days, there were absolutely no cinnamon rolls each morning which is something they are known to have routinely at breakfast. Was told at the front desk that they never came in on their most recent food order. My disappointment in these last two issues caused me to rate the hotel at 3 stars."

"There was a concert in town and the hotel had zero parking. That was a PITA because I had a lot of expensive camera equipment that I ended up having to haul several blocks from the nearest available parking garage. The hotel website says it has valet parking but it didn't - not acceptable."

"When we got to the hotel, they didn’t have the room I paid extra for, when I entered the room the gave me the beds were messy, someone used the bathroom in it, it wasn’t the room I paid for or needed, the hallway had trash stacked up next to the elevator, when I returned to the front desk to discuss my concerns and issues, they told me they didn’t have the room I booked on like, and they would try to find me something similar, it was false advertisement, I had to call hotels.com and sit on the phone with them for 1 1/2hrs to try and get my money back! They only gave back $57 and called it a night! The worse stay I had in all my travels."

"Clean and safe"

"Excellent staff, clean rooms, rooms are amazing,. This hotel exceeded my expectations. I highly recommend staying here!"

"The bed was very comfortable."

"Bad service "