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Reviews of ibis Styles Reading Centre

3 out of 5
ibis Styles Reading Centre
4-8 Duke Street, Reading, England

Reviews

7.0

Good

Rating 10 - Excellent. 82 out of 413 reviews" "
Rating 8 - Good. 143 out of 413 reviews" "
Rating 6 - Okay. 106 out of 413 reviews" "
Rating 4 - Poor. 45 out of 413 reviews" "
Rating 2 - Terrible. 37 out of 413 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2022
Response from Cristina Huma on 12 Oct 2022
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Styles Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Cristina Huma

10/10 Excellent

matty

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Cristina Huma on 12 Oct 2022
Dear Guest, Thank you very much for such great review, we are pleased that you were so happy with your last stay. We really work very hard to offer the best service to our guests, so I am happy to see that which reflected on your last visit. Hope to see you again soon! Kind regards, Cristina Huma

4/10 Poor

Oritsejolomi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Cristina Huma on 12 Oct 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the Ibis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Alex

Stayed 1 night in Sep 2022
Response from Cristina Huma on 12 Oct 2022
Dear Guest, Thank you very much for such great review, we are pleased that you were so happy with your last stay. We really work very hard to offer the best service to our guests, so I am happy to see that which reflected on your last visit. Hope to see you again soon! Kind regards, Cristina Huma

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis reading
Tv limited channels but not that important to me because I never watch tv at home anyway,all in all very good value for money and staff nice and polite would stay again if in reading
Stayed 1 night in Sep 2022
Response from Cristina Huma on 29 Sept 2022
Thank you for sharing your recent experience on your recent overnight stay here at the Ibis Reading. I was pleased you thought the staff were friendly and helpful.We look forward to welcoming you back to the hotel on your next visit

6/10 Okay

Neil

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Cristina Huma on 29 Sept 2022
Dear Guest,Thank you for your review.We look forward to welcoming you back to the hotel on your next visit

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money in a good location. If they took a little bit more care with maintenance would be excellent value
Stayed 1 night in Sep 2022
Response from Cristina Huma on 29 Sept 2022
Dear Guest,Thank you for your recent review and for sharing your thoughts with others.

2/10 Terrible

Lucie

Stayed 1 night in Sep 2022
Response from Cristina Huma on 13 Sept 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Styles Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Cristina

8/10 Good

Paul

Stayed 1 night in Sep 2022
Response from Cristina Huma on 13 Sept 2022
Dear GuestThank you for your review.Your comments are much appreciated.We welcome you back to the hotel again in the future.Best wishes ,Cristina Huma

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The man at the reception was very friendly He gave me a room upgrade when I arrived which I didn't really understand why The room he gave me had a slight smell of urine and the Aircon unit was noisey The windows look out onto a flat roof and you could smell the Indian restaurant next door The basic look of the hotel was good There wasn't a lot of chose for the breakfast I expected better from a ibis hotel I have stayed in others before and did not have any issues
Stayed 1 night in Sep 2022
Response from Cristina Huma on 29 Sept 2022
Thank you for sharing your recent experience on your recent overnight stay here at the Ibis Reading. I was pleased you thought the staff were friendly and helpful.We look forward to welcoming you back to the hotel on your next visit

2/10 Terrible

Georgina

Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your review. We value all feedback so we can continue to improve our services and standards in the hotel. We do welcome you back to the hotel again in the future. Kind Regards Cristina Huma

10/10 Excellent

Andrew

Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your lovely review Your feedback is much appreciated. We welcome you back to the hotel again in the future. Kind Regards Cristina Huma

8/10 Good

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your review Your feedback is much appreciated. We welcome you back to the hotel again in the future. Kind Regards Cristina Huma

2/10 Terrible

Ulrich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioning. No early breakfast.
Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest,As a hotel we value all feedback both negative and positive so we can continue to improve our services in the hotel.We would not expect any guest to have to experience this .We take these comments very seriously and this department has been spoken too regarding this post.We do welcome you back to the hotel again in the future.

10/10 Excellent

Musa

Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your review . Your feedback is much appreciated. We welcome you back to the hotel again in the future. Kind Regards Cristina Huma

6/10 Okay

Annie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
OK for one night
The reception staff were friendly and welcoming. The room was very tired and extremely warm. Believe it was overpriced for what it is but was fine for the night.
Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear GuestThank you for your review.We value all feedback both negative and positive so we can continue to improve our services and standards in the hotel.Your comments have been taken on board.We welcome you back to the hotel again in the future.

2/10 Terrible

Biswash

Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear GuestThank you for your review.We value all feedback both negative and positive so we can continue to improve our services and standards in the hotel.Your comments have been taken on board.We welcome you back to the hotel again in the future.

2/10 Terrible

Glenn

Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear GuestThank you for your review.We value all feedback both negative and positive so we can continue to improve our services and standards in the hotel.Your comments have been taken on board.We welcome you back to the hotel again in the future.

2/10 Terrible

Maria

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Thank you for your review.We value all feedback both negative and positive so we can continue to improve our services and standards in the hotel.We welcome you back to the hotel again very soon.

4/10 Poor

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit yes
This Hotel I find is more for asian people than euoropeans. Room was noisy so I requested a move a different room. This was done. Info in the bathroom says bath mats were available,the hotel didn’t have anything. Ask I am 85,it was quite differerent,standing in the bath with nothing to hold on to keep my balance.
Stayed 1 night in Aug 2022
Response from Cristina Huma on 25 Aug 2022
Dear GuestThank you for your review.We value all feedback both negative and positive so we can continue to improve our services and standards in the hotel.Your comments have been taken on board.We welcome you back to the hotel again in the future.

8/10 Good

Kame

Liked: Staff & service
I liked our breakfast meal
Stayed 2 nights in Jul 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your review. Your comments are much appreciated. We welcome you back to the hotel again in the futureBest wishes .

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Cristina Huma on 25 Aug 2022
Dear Guest Thank you for your review. We are so glad you had an enjoyable stay. We welcome you back to the hotel again in the futureBest wishes ,

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Ibis style. The room was so hot they provided a fan. Only one negative thing was that there was an extract fan from the restaurant that was very noisy.
Stayed 1 night in Jul 2022

10/10 Excellent

Jamie

Stayed 1 night in Jul 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Nothing worked including tv, air con, bathroom extractor fan. Nasty poop looking stain on carpet. 1 set of towel firba two guest room. Horrific. Never using an ibis again
Stayed 2 nights in Jul 2022

4/10 Poor

Sherwin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location. TV Channels not available. Internet unstable
Stayed 3 nights in Jul 2022

2/10 Terrible

Ross

Business traveller
Disliked: Property conditions & facilities, room comfort
Worst Stay for Years
The worst stay I have had for a long long time. I chose this place due to the Name Ibis. I wrongly assumed the “style” part of the name would be a step up from a Budget hotel. (I’m not a fan of the budget Ibis, but the others have largely been decent) This hotel was unreal! I asked to change room because: there was no bathroom light, the earth cables for the radiator were trailed loosely over the floor, the shower only went hot or scalding, the floor coverings were disgusting, the decor was really tatty (I understand that places have to upgrade gradually, but wow), no aircon (not a prerequisite obvs), no signal on the TV, incredibly hot rooms even after the heatwave and the beds were way past their best! When I changed room, the only thing that changed was the bulb in the bathroom light!!!! Spoke ti another family who stayed also and they were furious. £140per night, I would expect better. The restaurant downstairs for evening meals made good food and the staff were pleasant. That’s the extents of the praise I could give.
Stayed 3 nights in Jul 2022

2/10 Terrible

Lendy

Disliked: Property conditions & facilities, room comfort
Overheated on a Hot Day.
The first room we were given, did not have air-conditioning and it was a heat wave. The windows did not open and the TV did not get any signal. We complained to management and they moved us to a room with "A/C". The A/C just blew warm air, we could not get it to cool at all. The radiator in the bathroom was on MAX heat the whole time and the shower only put out scalding hot water. We found out the problem with the TV was with their provider, so they did not have service to the whole hotel. In the second room, only 1 of the 3 windows opened as well. They did give us a fan, so they tried - but failed miserably. Service was the best part of the stay. It is not the main IBIS hotel close to the station. This is close to town centre as well, but it is to the west of the Oracle. 2 mins walk from the Oracle.
Stayed 1 night in Jul 2022

8/10 Good

NICK

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Room comfort
IBIS Centre is better than IBIS styles
There was no air con. The IBIS has Air Con my bedside lights didn't go. The TV was tuned
Stayed 1 night in Jun 2022
Response from Cristina Huma on 29 Jun 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Remansi

Stayed 1 night in Jun 2022

10/10 Excellent

adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King Alfred's Way stopover
Stopped overnight bikepacking. Staff were super friendly and accomodating of two dirty and sweaty cyclists. Breakfast set us up for a further full day of adventure.
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Very clean, friendly staff, no complaints whatsoever
Stayed 2 nights in May 2022
Response from Cristina Huma on 29 Jun 2022
Dear Guest, Thank you for your feedback. We are so pleased you had a good stay with us all the staff work hard to make this happen and was great that you appreciated this. Thank you Hope to see you again soon. Best wishes,

8/10 Good

Andras

Business traveller
Liked: Cleanliness, staff & service
It was a fair place for the price. The property is a little dated, but the there were no issues with cleanliness. The staff was great, they gave me local tips and offered to provide me breakfast a full hour before the normal breakfast time. The location provides easy access to the city centre, buses and the train station.
Stayed 2 nights in May 2022
Response from Cristina Huma on 29 Jun 2022
Dear Guest, Thank you for your feedback. We are so pleased you had a good stay with us all the staff work hard to make this happen and was great that you appreciated this. Thank you Hope to see you again soon. Best wishes, Cristina Huma

6/10 Okay

Laurie H

Stayed 2 nights in May 2022

4/10 Poor

Dominika

Stayed 1 night in May 2022

10/10 Excellent

Mathew

Stayed 1 night in Apr 2022

2/10 Terrible

john

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Not good
Room was very noisy with people running around, and extractor fan from restaurant outside window breakfast was served in a carrier bag with nowhere to sit and eat it . Somebody wants to let them know covid restrictions have been lifted. Normally stay in Ibis but will think twice in future.
Stayed 3 nights in Apr 2022

8/10 Good

Edward

Stayed 2 nights in Apr 2022

4/10 Poor

Vishnugiri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Explore another option
Not so good experience heater made lots of noise early in the morning, Air con not working, cleaner came to the room and started cleaning without your concern. Only plus point very near to the city centre.
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Stayed 2 nights in Apr 2022

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Mattress could do with changing as it slopes in the middle.. room 103 But overall good stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely spot to stay as right in the centre of reading… car park is a bit tight to get into but other than that a excellent location and hotel… very clean and staff are very helpful
Stayed 3 nights in Mar 2022

8/10 Good

Mathew

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness
Never staying again.
Walk in and there’s empty drink bottles in the plant pots. Had to get my room number on a receipt - as no cards. It’s been raining and the floor is wet with no wet floor signs. The hallway smelt like urine. Room incredibly basic, the lights loose so couldn’t direct it. Covid breakfast in a bag is fine but surely you should ask for dietary requirements, as a vegan all I could have was the juice. Incredibly thin windows, heard all the outside noise.
Stayed 1 night in Feb 2022

10/10 Excellent

Kev

Stayed 1 night in Feb 2022

4/10 Poor

Nigel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Car parking was handy - definitely get what you pay for. The room was dirty - light switches with foreign material on! Room was very warm and neighbouring guests less than considerate with late night/early morning noise.
Stayed 1 night in Feb 2022