「My stay at this property was deeply disappointing due to poor communication and inaccurate billing.
My husband and I stayed for two nights while in town for a friend's 30th birthday. While the room itself was beautiful, we spent very little time at the hotel because we were out celebrating with our friends an hour away.
My major concerns include:Ignored messages:
1. I tried contacting the property via the Expedia chat several days before arrival to ask about an early check-in, but received no...
「Overall the room itself was nice and clean and the staff member that checked us in was very helpful. Our biggest problem was how little sound proofing there was. We had a room that connected to another and there may as well not been a door. Got woken up several times in the night by someone talking, groaning, and puking. It was scary at first as half asleep it seemed as someone was in our room because it was so loud and clear. It was easy to hear more minor sound as well. It made sense in...
「The internet was out and they didn’t advise me of that until I fully checked in and tried to work in my room. Very frustrating. Ended up having to move.」
「First, the hotel is very nice. Room was spacious and open. However.....sink plug was stuck, so it wouldn't drain, so we had to be real careful how much water we used, and brushed are teeth in shower. Toilet ran the entire time. And the sheer shades (electrtic) weren't working. We were there for a concert so we were too tired to do anything about it but for almost $400?! Feel like I should be getting some of a refund. Couldn't even use the sink! Yes I told the front desk.」
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