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Reviews of Reigate Manor

3 out of 5
Reigate Manor
Reigate Hill, Surrey, Reigate, England

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 362 reviews" "
Rating 8 - Good. 154 out of 362 reviews" "
Rating 6 - Okay. 62 out of 362 reviews" "
Rating 4 - Poor. 23 out of 362 reviews" "
Rating 2 - Terrible. 11 out of 362 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louisa

Stayed 4 nights in Mar 2024
Response from Front Office Manager on 25 Apr 2024
Good morning Louisa,Thank you for your lovely review. I am glad you had a comfortable stay.Look forward to welcoming you again Kind regardsJayshreeFront Office Manager

8/10 Good

Sophie

Stayed 1 night in Mar 2024
Response from Front Office Manager on 16 Apr 2024
Dear Sophie,Thank you for your feedback. I am glad you had a pleasant stay.Kind regardsJayshree SharmaFront Office Manager

4/10 Poor

Leanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reception Manager on 18 Mar 2024
Dear Leanne,Thank you for your rating.You feedback is valuable to us. Would you like to tell us more regarding your recent stay for us to be able to provide the best customer service? Please contact us on hotel@reigatemanor.co.uk.Kind regardsJayshree SharmaFront Office Manager

8/10 Good

Oliwia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From minuses - The property is a bit dated. If you stay at the ground floor the parking is just through your window so can be very noisy. There is no zebra crossing on the road and no pavement on the side of the road where the hotel is so it is a bit dangerous to cross the road if you need to walk down hill (to work or to the train station). From pluses - the staff is super friendly and helpful. The room has new tea, coffee and biscuits delivered every day. The breakfast is really nice with lots of options.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 16 Apr 2024
Dear Oliwia,Thank you for your pleasant feedback regarding the hotel.Your feedback is valuable to us. Please let us know when you are next staying with us and we will try allocating you to a quite room.Kind regardsJayshree SharmaFront Office Manager

10/10 Excellent

JUNE

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night breakfast was very good
Stayed 1 night in Feb 2024

2/10 Terrible

Kirsty

Stayed 1 night in Jan 2024

8/10 Good

Yankaday

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night at this hotel. Beds were truly comfortable. Dinner and breakfast were excellent! Highly recommend!
Stayed 1 night in Jan 2024

8/10 Good

Naomi

Travelled with family, Travelled with partner
Could do with a lick of paint as a bit dated. Easy check in and out. Staff friendly. Thank you
Stayed 2 nights in Jan 2024

8/10 Good

Alexander

Stayed 1 night in Jan 2024

10/10 Excellent

Aimee

Stayed 1 night in Dec 2023

8/10 Good

H V

Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Trevor

Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023

2/10 Terrible

Darrel

Stayed 1 night in Dec 2023

10/10 Excellent

Alf Endre

Stayed 1 night in Nov 2023

10/10 Excellent

Oyin

Stayed 1 night in Nov 2023

6/10 Okay

Denise

Stayed 1 night in Nov 2023

6/10 Okay

Martin

Stayed 1 night in Nov 2023

2/10 Terrible

Matt

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Check your BILL
It's been a bit refreshed but is a bit dated still. Room was ok, stain on the duvet cover which was a bit off putting. However - the real issue, buy a drink at the bar £6, I get another, get some food - and that when I noticed service charges suddenly being added without my approval and without any notification that they would include it! Next drink was nearly £8! I will be raising this with the hotel but be aware - I'm not impressed!
Stayed 1 night in Nov 2023

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all basic requirements
Stayed 2 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with a very comfortable bed :-)
Great hotel - Clean, very comfortable, helpful/pleasant staff and an excellent night's sleep :-)
Stayed 1 night in Oct 2023

2/10 Terrible

Nic

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with partner
We have been guests for over 2 years and on this last visit was superb! Undoubtedly significant dining changes specifically breakfast area. Amiss is an extreme customer service devotee and ensures her guests experience their morning beginnings with a smile and the best service. Much improvement to kitchen culinary staff food was fresh and delicious not dried up left overs like before a few months in spring. 5 stars
Stayed 2 nights in Oct 2023

6/10 Okay

A W

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

Colin

Stayed 2 nights in Sep 2023

10/10 Excellent

Judith Anne

Stayed 1 night in Oct 2023

10/10 Excellent

Mark Stephen

Stayed 1 night in Sep 2023
Response from Reception Manager on 14 Sept 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Excellent

Tom

Stayed 4 nights in Sep 2023
Response from Reception Manager on 14 Sept 2023
Dear Tom,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Made to feel welcome by staff and enjoyed a pleasant stay. Would have preferred a dedicated shower cubicle in bathroom as getting in out of bath to shower was awkward and nearly fell backwards getting out
Stayed 2 nights in Sep 2023
Response from Reception Manager on 14 Sept 2023
Dear Michael,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.Please let us know you prefer a shower next time you wish to visit us so we can avoid the difficulty of getting into a bath.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023
Response from Reception Manager on 5 Sept 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Good

Theresa

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay
A great stay overall, our only slight complaint was that breakfast was not great although the room it is served in is full of character. Reception staff are very friendly and helpful
Stayed 1 night in Aug 2023
Response from Reception Manager on 5 Sept 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We made a note regarding breakfast and see if there is anything we can do to make improvement. We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Good

JOHN

Stayed 3 nights in Aug 2023
Response from Reception Manager on 31 Aug 2023
Dear John,Thank you for your feedback.Delighted to see you enjoyed your stay with us. We look forward to welcoming you back again soon!Best regardsGreta Thornton

8/10 Good

mark

Stayed 1 night in Aug 2023
Response from Reception Manager on 14 Sept 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

6/10 Okay

Suzanne

Stayed 1 night in Aug 2023
Response from Reception Manager on 31 Aug 2023
Dear Suzanne,Thank you for taking your time on writing a feedback.Please accept our apology for not meeting your expectations this time. Hopefully we can welcome you again in the future and we can provide you a much better experience.Kind regardsGreta Thornton

10/10 Excellent

Oliver

Stayed 4 nights in Aug 2023
Response from Reception Manager on 27 Aug 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Good

sarah

Stayed 1 night in Aug 2023
Response from Reception Manager on 27 Aug 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

4/10 Poor

Tracy

Stayed 1 night in Aug 2023
Response from Reception Manager on 22 Aug 2023
Dear Guest,Thank you for taking the time on writing a review.Please accept our apology for not being able to meet your expectations this time. We look forward to welcoming you again soon.Kind regardsGreta Thornton

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Our recent visit started on a bad note when the hotel tried to double charge us even though we had prepaid, the room was very noisy, there was an event on and I could not sleep. I had a terrible night sleep and woke up exhausted. The breakfast was average, not great. The hotel needs to do better. I will not be back ever again that is for sure.
Stayed 1 night in Aug 2023
Response from Reception Manager on 20 Aug 2023
Dear Barry,Thank you for your feedback and appreciate you took your time to write your experience down online.I must admit, I am surprised by your review because upon check-out you stated you had a good stay. Regarding the pre-authorisation I do apologies on behalf of my team as it was clearly stated you pre-paid your bedroom. We only take pre-authorisation which means the funds are only on hold on your account and it got released straight away therefore you haven't double paid for the room. Please make sure you notify the hotel when there is an issue so we have a chance to take action. Kind regardsGreta Thornton

8/10 Good

Sanghee

Stayed 1 night in Jul 2023
Response from Reception Manager on 17 Aug 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Good

Ruth

Stayed 2 nights in Jul 2023
Response from Reception Manager on 17 Aug 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Good

Orla

Stayed 2 nights in Jun 2023
Response from Reception Manager on 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Good

Jan

Stayed 1 night in Jun 2023
Response from Reception Manager on 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

6/10 Okay

Katherine

Stayed 1 night in Jun 2023

10/10 Excellent

Yuqing

Stayed 3 nights in Jun 2023
Response from Reception Manager on 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Excellent

Sam

Stayed 1 night in Jun 2023
Response from Reception Manager on 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Excellent

Iqbal

Stayed 2 nights in May 2023
Response from Reception Manager on 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

10/10 Excellent

Tara

Stayed 1 night in May 2023
Response from Reception Manager on 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager