「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...
「Beautiful location, the beach huts were lovely. Overall a wonderful stay.
Occasionally felt the staff were quite judgemental about how limited our Spanish is.
Drinks and food are very expensive. Worth heading to other locations for drinks and diner.」
「All the staff were very helpful and informative. Especially since we only spoke English. The resort was very nice and food was amazing. The bartenders provided great service.」
「I really enjoyed my stay here. I've probably been to 20 all-inclusive resorts throughout the Caribbean, and I would say that when you factor in cost, location, amenities, and service, I would rate this one amongst the best. Food and drink w re good, but the standout was the staff. Francisco and Jamie were standouts! The only downside to be aware of is that you are not on the beach; it’s very close, about a 3-minute walk, but it's a public beach; therefore, you will need to rent chairs and an...
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