2/10 糟糕
Amanda
与家人及幼儿出行
2026 年 4 月 16 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the worst hotel I've ever been too. They didn't give me my refund after telling me verbally they would after booking through a 3rd party! We needed a pool to help my cheerleader relax her muscles after her competitions... I had called ahead of time ofc because we needed the pool especially and only getting that one because. I get there and the pool is closed and had been for awhile tho I was told by both 3rdparty and they lied to me saying I would be refunded, but had to go through the 3rd party because they couldn't give me even a discount they said when I got there.. so 3rd party called to confirm my refund they told me I would get and they said they didn't say that, so I didn't get nothing. I am super upset, and would give this so many negative stars.. it was upsetting and made my daughter hurt even. It wasn't a good stay and I am very very upset I didn't get my refund. They literally said they couldn't even give me a discount at the front desk... so I know I was getting refunded after they said. The property lied to my third party... so this place lied. I will never go to any hotels linked to this one, maybe if they refunded.. it was horrible . 😢 I'm so sad and felt horrible for my kiddo when it's a must for our competitions. Their breakfast was pretty much gone in the morning and didn't stock back up though it wasn't the end either. I'm in shock how they said I would get refunded and then didn't. It was 130 they could have just refunded.. I'm pretty upset.
Amanda
2026 年 4 月入住 1 晚
