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Reviews of Best Western Plus Hotel Universo

4 out of 5
Best Western Plus Hotel Universo
Via Principe Amedeo 5/B, Rome, RM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1141 reviews" "
Rating 8 - Good. 288 out of 1141 reviews" "
Rating 6 - Okay. 76 out of 1141 reviews" "
Rating 4 - Poor. 23 out of 1141 reviews" "
Rating 2 - Terrible. 15 out of 1141 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were too modern and poorly layed out for more than a short stay. The restaurant should add comfort food (sandwiches) to menu as the we ate there two nights and food first night was good with good service but second night was horrible food and slow service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Larry, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel and Property were over the top. Willing to help and follow through with every request. I appreciated everything they did.
Stayed 3 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear Larry,Thank you very mcuh for your positive feedback. It was rewarding to receive your kind comments about our team members. We work hard to make sure that every guest feels welcome and satisfied during their entire stay, and it is rewarding to know we hit the mark for you in this regard. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear Riley,We are happy to see your positive rating and to know you had a great stay. We look forward to welcoming you back again.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

GEORGE

Travelled with family
restroom too small
Stayed 2 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear George,We thank you for sharing your feedback about the restroom size. Our aim is for our guest to have the best experience with us. Please don't hesitate to inform us of any issues or concerns you may have so that we can find an adequate solution.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water for shower…
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear Mary,Thank you for your feedback.We apologize for the inconvenience caused by the temporary boiler malfunction. Our staff promptly worked to resolve the issue, and we apologize for any inconvenience caused. We're pleased to see from your positive rating that your overall stay was enjoyable, and we hope you'll consider visiting us again soon.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed roof top dining. Staff was helpful. Offer is for 5 different types of pillows, but was out of our preference & had to sleep uncomfortably for 4 nights.
Stayed 4 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear JoAnn,Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed our rooftop and found our staff to be helpful. It's unfortunate that none of pillow options aligned with your preferences. Your feedback is valuable, and we'll certainly take it into account to enhance your next experience.We hope to have the pleasure of welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Sven, Huntington Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 30 Apr 2024
Dear Sven,Thank you for your positive feedback. We are happy to know you had a great stay. We look forward to welcoming you back again.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Roland

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Short walk from the train station and 20 min walk to most sites! Great restaurants within meters of the front door. The staff were quite friendly and accommodating. Would definitely return!
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 23 Apr 2024
Dear Roland,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. We're particularly glad that our staff contributed to making your stay pleasant and accommodating. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Kaye, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room we had was a loft. This made it difficult at night for bathroom trips. Our room also needed to have its shower repaired. Overall, great location from the train station and within walking distance of most of the famous sights. We were able to walk to the Vatican in about 1 hour. It was also nice that they stored out luggage the last day while we continued touring until the afternoon train.
Stayed 2 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 23 Apr 2024
Dear Kaye,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location. Your feedback about your room is valuable to us as we continuously strive to improve our accommodations and services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Termini station
Stayed 8 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 23 Apr 2024
Dear Michael,Thank you for your feedback. We are happy that you enjoyed your stay and found our location convenient.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

Ilan

Travelled with family
Disliked: Amenities
The room was nice, but had limited shelving in the room. The walls were very thin you could hear people in the hallways and thru the walls. Be prepared for lots of walking if you plan to see the historical sites
Stayed 3 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 23 Apr 2024
Dear Ilan,Thank you for your review. We're delighted you enjoyed the room, although we apologize for any inconvenience experienced. Your feedback is valuable to us and will help us enhance our guests' experiences in the future. We hope to welcome you back in the future.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

octavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to termini station
Stayed 7 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 22 Apr 2024
Dear Octavio,Thank you for your feedback and the excellent rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Russell, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. The train station is three minutes away walking. Nice staff too!
Stayed 2 nights in Dec 2023
Response from Stefania Pesci - Reviews Manager on 22 Apr 2024
Dear Russell,Thank you for your review. We are happy that our location met your needs and expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

James, Redmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good. Charge for breakfast is unlike competitors.
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 22 Apr 2024
Dear James,We appreciate your feedback regarding the price of breakfast. Your opinion is essential to monitor our guests' expectaions. However, our breakfast boasts a wide variety of sweet and savory options. Therefore, we consider the price to be appropriate for the variety of offerings, making it competitive from this standpoint.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Glen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay here in less than two weeks and it was an ideal location for our small group. Very convenient and many places to eat, drink and shop nearby.
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 22 Apr 2024
Dear Glen,Thank you for choosing to stay with us again. It's rewarding to know that we met your expectations!We appreciate your feedback and hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

Steve

It was ok
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 17 Apr 2024
Dear Steve,Thank you for your feedback. We are glad to know that you enjoyed your stay overall.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Ellen Beth

Liked: Staff & service, property conditions & facilities
Really terrific stay in a king bed room- really spacious. Excellent breakfast buffet. All staff super helpful. 20-30 minutes on foot to colosseum and Spanish steps, Navona. 5 minutes to Termini. A not far to Trastavere or Vatican thus need taxi or metro/bud. Recommend without hesitation and would absolutely stay here again.
Stayed 7 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 16 Apr 2024
Dear Ellen Beth,Thank you very much for your beautiful review. We are deligheted to know that you had an amazing stay with us! Your recommendation means a lot to us, and we can't wait to see you again soon.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from Roma Termini. I would definitely stay here again. Comfortable rooms and they have a really nice rooftop bar overlooking Rome. Nice staff as well!
Stayed 2 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 15 Apr 2024
Dear Claudine,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay with us!We hope to welcome you back on your next visit to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Jason, Short Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has convenient location near Termini and metro station and not far from most of the Rome attractions. Room was clean, had good size, bed were good {but not great), shower room was very good. We had great breakfast in the morning, staff was very helpfull.
Stayed 3 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 15 Apr 2024
Dear Jason,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay.We look forward to hosting you again when you return to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and quiet. The restaurant wasnt very good and overpriced.
Stayed 3 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 12 Apr 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our property. However, we apologize for any disappointment you experienced with the restaurant. Providing a satisfying dining experience is important to us, and we regret that we didn't meet your expectations on this occasion. We'll take your comments into consideration as we strive to improve our offerings. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great but the staff and no parking, the staff not to helpful or they were not very professional, and a big missing part of the puzzle no parking, so need to parking far away or paying another garages.
Stayed 3 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 12 Apr 2024
Dear Ismael,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our property. However, we apologize for any inconvenience you experienced with our staff and the lack of parking options. Providing exceptional service is important to us, and we're sorry to hear that we fell short of your expectations in this regard. We'll address your concerns with our team to ensure improvements are made.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time at this property. The staff was incredible, the breakfast buffet was fantastic and our split level room was just perfect. We will definitely be returning on our next visit to Rome!!
Stayed 9 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 10 Apr 2024
Dear Grace,Thank you very much for such a beautiful review. We are delighted to know that you had a lovely stay with us. Our hotel aims to provide a truly memorable experience, and it seems we were able to do just that and exceed your expectations. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Marshall, Innaloo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Will stay again. Staff friendly and attentive. Very clean and well appointed room. You ask and you get. The breakfast was magnificent. Fantastic choice of food available. Close to shops and easy walking distance to many attractions.
Stayed 2 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 10 Apr 2024
Dear Marshall,Thank you for your review. It's a pleasure to know that you appreciated the service and high standards which we work to uphold at our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this location. Lots to do within walking distance. Easy access to shops and restaurants in the area.
Stayed 2 nights in Apr 2024
Response from Stefania Pesci - Reviews Manager on 10 Apr 2024
Dear Glen,Thank you very much for your feedback. We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another enjoyable experience.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Cindy, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was.quite a nice hotel for the price. Clean and relatively spacious. Had a nice breakfast buffet and was quite clean. Staff should really monitor how some unscrupulous guests skillfully stuff their bags full of food from buffet, presumably to take for a second meal or snacks. I saw a mother and father literally making sandwiches and stuffing them in her tote and the back packs of each kid. These people raise prices! Who does that? So rude. Don’t go to Europe if you can’t afford your family meals. Overall the hotel and staff were okay. Not super attentive but decent. They don’t have conditioner only shampoo and I had run out of my travel size on the last leg of our trip. They said they would deliver one room when I called but it never came. When I asked at desk they said they don’t have. Good location as close to train station but some areas a bit sketchy on way to station.
Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Reviews Manager on 10 Apr 2024
Dear Cindy,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value, and that you enjoyed our breakfast. We appreciate you bringing your concerns to our attention. Your feedback is invaluable to us as we strive to continuously improve. We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Good location , very clean
Stayed 1 night in Apr 2024
Response from Stefania Pesci - Reviews Manager on 8 Apr 2024
Dear Barb,Thank you for your review. We are happy that you enjoyed your stay and were satisfied with our clenaliness.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Irene, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very close to the train station ~8 min walk. It was pretty spacious. The staff was nice and check out/check in was easy. We had a whole day in Rome after check out and they had complimentary luggage storage which was a big help. There’s a rooftop area with nice views of the city. Lots of restaurants within close proximity. Would recommend!
Stayed 4 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 8 Apr 2024
Dear Irene,Thank you very much for your lovely comment. We are delighted to know that every aspect of our hotel was truly appreciated. We hope to welcome you back soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. You can walk to many major attractions.
Stayed 4 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 5 Apr 2024
Dear Samantha,Thank you for your positive feedback. We are delighted that you enjoyed our location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Noel

Stayed 1 night in Mar 2024
Response from Stefania Pesci - Reviews Manager on 5 Apr 2024
Dear Noel,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 7 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 2 Apr 2024
Dear Eduardo,Thank you for your positive feedback. We are happy to know that you enjoyed your stay and found our staff to be friendly and helpful.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Andrew Mark

Travelled with partner
Absolutely superb , ideal situation for everything! Lively local restaurants! We will be returning to this hotel .
Stayed 4 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 2 Apr 2024
Dear Andrew Mark,Thank you for your positive feedback. We are happy that everything was to your liking. We are pleased to know that you will return, we hope very soon.We can't wait to see you.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

ATISH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 29 Mar 2024
Dear Atish,Thank you for your positive feedback. We are delighted to know that you found our staff to be friendly.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

JOY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just a few blocks from Termini Station and one other hop on hop off bus stop, which made it very easy to get around the city. Staff was great and breakfast buffet was excellent with many options to please everyone in your party.
Stayed 2 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 26 Mar 2024
Dear Joy,we thank you for your positive feedback. We are delighted that you enjoyed our breakfast and found our staff to be great.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with the hotel and plan to stay again when we return to Rome next spring. The staff was helpful and all spoke English. They arranged transportation for us and made restaurant recommendations. There were numerous restaurants within walking distance. I highly recommend Best Western Plus Universo.
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 25 Mar 2024
Dear Holly,Thank you very much for your kind feedback. We are delighted that you were impressed with our standard of service. It's wonderful to know that you are planning to stay with us again!We can't wait to see you again soon.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good thanks
Stayed 5 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Sergey,We thank you very much for your positive feedback.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place, renovated room. Close to the train station and walking distance for all major attraction.
Stayed 1 night in Mar 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Isabelle,We thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Alex

Thank you for the hospitality. Was great to stay here.
Stayed 4 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 18 Mar 2024
Dear Alex,Thank you for your feedback. It's wonderful to hear that you had a great stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Kacie, Eagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stefania Pesci - Reviews Manager on 18 Mar 2024
Dear Kacie,Thank you for your potive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

C R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was adequate for our needs, just a one-night stay before our return flight. The room was cramped for 3 people.
Stayed 1 night in Mar 2024
Response from Stefania Pesci - Reviews Manager on 11 Mar 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our hotel served your purpose. However, we apologize if you found the room to be cramped for three people. Your feedback is important to us, and we will take it into consideration to ensure that we provide comfortable accommodations for all our guests. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 Okay

RANDY

Travelled with partner
Great location but no air con. The room was so hot and they offered us a fan and told us to keep the window open. That’s not acceptable!
Stayed 3 nights in Feb 2024
Response from Stefania Pesci - Reviews Manager on 11 Mar 2024
Dear Randy,Thank you for sharing your feedback with us. We are glad to hear that you appreciated our location. Regarding the air conditioning, we apologize for any inconvenience you experienced. During the winter months, our centralized system is set on heating. We understand that temperature preferences can vary, and we apologize if the room was warmer than expected for you. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

patrick

Stayed 4 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 29 Mar 2024
Dear Patrick,Thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Monica in the restaurant was a highlight! She was very friendly and went above and beyond as did the servers. we observed that the manager was overbearing towards his staff as he seemed to Micromanage their every move. The shuttle to the airport was a nightmare. The driver was on time but felt he needed to get us there in hyper speed as he drove as fast as 150 km per hour. I had to tell him to stop texting while he drove at that speed. It was a nightmare!
Stayed 6 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 11 Mar 2024
Dear Lisa,Thank you for sharing your feedback with us. We are glad to know that you enjoyed your stay overall. However, we sincerely apologize for the unpleasant experience you had with the taxi. We will address this matter with the taxi company and take appropriate action to ensure that such incidents do not occur in the future.We are delighted to hear that Monica in the restaurant provided excellent service. We will be sure to pass along your compliments to her and the rest of the serving staff.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel conveniently located
Stayed 5 nights in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 6 Mar 2024
Dear Simon,We thank you for your feedback. We are delighted to know that you enjoyed our convenient location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff . Very clean. Breakfast was delicious.
Stayed 1 night in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on 29 Feb 2024
Dear Pamela,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you had an enjoyable stay and that we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Philippa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Highly recommended. Close to main train station, buses, metro and trams. The bar wasn’t well signposted. Staff helpful. Rooms spacious and clean. Can’t wait to return.
Stayed 3 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 23 Feb 2024
Dear Philippa,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you're looking forward to returning. We can't wait to welcome you back for another wonderful stay in the future!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Atheer

Stayed 1 night in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 2 Feb 2024
Dear Atheer,Thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 2 Feb 2024
Dear Nancy,Thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 Good

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Small but clean.
Stayed 3 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 26 Jan 2024
Dear Maria Cristina,We thank you for your positive feedback. We are happy that you enjoyed our clean rooms.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

john, rego park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 25 Jan 2024
Dear John,Thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Good hotel very convenient for the bus and train
Stayed 2 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 25 Jan 2024
Dear Rachel,We thank you for your review. We are glad to know that you were satisfied with your stay in our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma