My inital thoughts were that I had found a great little apartment in the heart of Rome. Alessandro was attentive and very helpful in arranging our ground transportation and sent his assistant to meet us in the apartment. A €50 some odd fee for that however, but we are here. The stay was fine, no issues, nothing broken that we used. We made sure to follow all of the house rules and respected the property as if it is our own. Before checking out I made sure that everything was put back as we found it. Even the pillows were arranged the way when we checked in. A day after checking out I received a message from Alessandro that we had completely broken off the armrest of his couch. To say that I was shocked is an understatement. I asked for a photo of the damage and received a picture of part of an armrest that looked to be cut off. I asked about this and was told that the owner had cut it off in order to "repair" it with wood glue. I don't get it either. Alessandro then requests a nominal fee of €40 to repair the supposed damage. Long story short, what seemed like a great apartment and a nice and helpful owner turned very nasty and rude in the end. I don't appreciate being portrayed as someone who would not only damage property, but then lie about it. I do not agree to the damage to the armrest that we never touched, much less broke off nor to charges that we do not owe. I have raised the entire issue with Vrbo, but it's safe to say we'll avoid Alessandro and his apartment going forward. Something simply isn't right with this one. Be warned.