I thought the location was good: steps from great restaurants and Gelateria in Trastevere! Loved the blackout curtains & windows, which were pretty sound-proof, allowing for quiet rest. Some of the staff were courteous; some were not very friendly. When I arrived, I was assigned the room next to the (very loud) elevator and asked to be moved. I am very sound sensitive and had been traveling (and not sleeping) for the prior 48 hours and really needed sound sleep. It would not have been drowned out with earplugs and a white noise machine. This turned out to be a very big hassle and inconvenience. It took over an hour to resolve, during which time I could not walk around, shower or lay down…just had to sit and wait. During this process, it seemed the staff was angry at my request and didn’t want to accommodate me. Finally had to stand at the desk to get this resolved, as it had already taken forever - there were no guests waiting to check in, so I have no idea what the hold up was. Finally a lovely staff member who seemed like a manager perhaps, stepped in to get this handled. I am grateful to her, otherwise would have had a bad experience here. Aside from her, did not feel the staff to be a very courteous bunch. It is also about 30-40 minute walk or a taxi ride to attractions, such as the Colosseum or Vatican. If you’re planning these adventures, it might be better to stay in city center. One recommendation: it would be nice to have ceramic coffee cups instead of paper!