We had an extremely disappointing and stressful stay at this apartment in Rome.
The worst issue occurred on our final evening when the bathroom door locked itself after simply being closed normally. We spent around 30–45 minutes trying to open it using coins and keys in the outside groove, but nothing worked. When we contacted the property manager, they were rude, aggressive, and immediately blamed us for “damaging” the door, despite us explaining that it happened through normal use.
What made this worse was that they later admitted they already knew about the issue and said guests usually use a coin or key to open it, clearly showing this was a known problem that had not been properly repaired. The lock itself was heavily worn, suggesting this had happened many times before. Despite this, they refused to send urgent help and suggested we find and pay for someone ourselves. We ended up losing 3–4 hours of our final night in Rome dealing with this situation.
There were also multiple other issues throughout the stay:
- Completely blocked shower drain causing water to rise to ankle level every shower
- Extremely dusty bedroom
- Ants in the bathroom
- Broken bedroom curtains
We reported the shower issue early in the stay, but nobody came to fix it.
Overall, the apartment was poorly maintained, not properly cleaned, and the customer service was unacceptable. We have photographic evidence of all issues mentioned.
