Pleasanton Ruby Hill Winery Hotels

"Very Quiet. Staff has excellent customer service"

"Here is a polished version with a professional, clear, and constructive tone—appropriate for feedback or a formal review: During my stay, I noticed a significant inconsistency in customer service. From the first day of check-in and throughout the weekend, the front desk staff did not acknowledge me as I came and went. Simple gestures such as “hello” or “good morning” were noticeably absent. In contrast, on Tuesday—the day of my departure—a new staff member greeted me warmly with “good morning” and wished me an enjoyable breakfast. Additionally, during checkout, the front desk attendant apologized for not being immediately available. This created a clear and positive difference in the level of hospitality compared to the previous days. I shared this feedback at checkout, noting that it was disappointing not to have been acknowledged during the majority of my stay, while also complimenting the Tuesday staff for their professionalism and welcoming demeanor. The contrast highlighted how impactful consistent, courteous service can be on the overall guest experience."

"Yes"

"Stay was comfortable, staff was accommodating, and the free breakfast was nice to have as well. I would stay here again in the future."

"Good friendly staff. Clean rooms. Awesome location close to 101. Neighborhood is a bit sketchy, some kid stole my Uber Eats from the reception area."

"The staff were friendly. Our booking was messed up and the hotel was very busy with science Olympiad guests. The hotel manager eventually responded to the room mistake and resolved the issue fairly."

"My stay was great"

"Costumer Service was amazing, extremely helpful, only good thing about this place!! The pool was not the cleanest, and the jacuzzi was very very Dirty. The worst part was the bed sheets, they had blood stains. To top it off I walked with socks on and the carpet was filthy. Its fair to say this was our first and last time in this hotel."

"Hi, I used the inn for work. TV is not the best, remote control didn’t work but it’s probably just batteries. My biggest “complaint” about everything is that there’s no staff on site during the night, so if there’s a problem I can’t call anyone. "