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关于巴西亚普林西佩华丽逍遥湾酒店 - 仅供成人入住 - 全包式的点评

4.5 out of 5
巴西亚普林西佩华丽逍遥湾酒店 - 仅供成人入住 - 全包式
Salt Coppers, Runaway Bay, Saint Ann

点评

8.4

很好

10 分 - 超赞。1053 条好评，共有 2000 条点评" "
8 分 - 还可以。470 条好评，共有 2000 条点评" "
6 分 - 一般。249 条好评，共有 2000 条点评" "
4 分 - 很差。114 条好评，共有 2000 条点评" "
2 分 - 糟糕。114 条好评，共有 2000 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Dewayne Keith

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great time!
2024 年 5 月入住 4 晚

8/10 还可以

Kartika-Sari

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I recently returned to Bahia Principe for the second time in two years and was impressed by the vibrant energy and diverse offerings. The resort has made noticeable improvements, especially in service. The friendly staff work hard and deserve recognition. The Jamaican food is delicious, though other cuisines could be more consistent. The beach, with its clean, white sand, is beautiful, albeit a bit far from the main resort area. We tipped everywhere, though we noticed many others don’t. Overall, it's a fantastic place for a Jamaican getaway.
2024 年 5 月入住 4 晚

6/10 一般

Antoinette，Hempstead

团体旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I did like the gym and courtesy n respect the gentlemen in gym everyday I was there. I did not like the attitude I got when I ask the girl at check in, getting service for meals the ladies act like you were bothering them. At the desk you need management visible because the female staff have attitudes. I’ve been to Jamaica 7 times the first resort I stay at and the courtesy n respect was not there. Every encounter from check in, asking a question for restaurants, ask for cranberry juice or tea or even just asking for help the women gave wrong directions or just ignored us. It was 4 ladies on this trip and we all notice the change in staff. I will never come back to this resort again I will go back to Eden Bay resort better service
2024 年 5 月入住 4 晚

6/10 一般

Shanell

与家人出行
不满意：住宿条件和设施，服务设施
Just because you reserve double beds doesn't mean you're going to get them. This is unacceptable. This was included in my reservations so I don't understand why I wasn't accommodated. A roll-away bed is not being accommodated. I didn't pay 1100.00 on a trip to sleep in a roll-away bed. How is this VIP treatment?
2024 年 5 月入住 4 晚

4/10 很差

Claire A

不满意：住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Elvis

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great beach!
2024 年 5 月入住 4 晚
Melissa Burrell 于 2024年05月20日 的回复
Dear Elvis,It is a pleasure to know that you enjoyed the beach.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Patrick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would definitely stay here again
2024 年 5 月入住 3 晚

10/10 超赞

Latoya

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have no idea how to begin this review. Because it was such an amazing experience.I'm literally sitting in my living room trying to figure out where to start. Because I don't want to leave anything out. Let's start by saying from the time I landed in montego Bay Jamaica airport everything was exactly as I wanted it to be. My transportation was waiting for me at the airport. My driver was very professional and welcoming. Upon arriving at the hotel, I have to say I was in awwwwwww of the atmosphere of the Bahia Principe Luxury Hotel in Runaway Bay . It was beautiful more beautiful in person than the pictures on the internet. I was so excited and very please not just me, but also my son. Upon checking in I had a slight situation with my wristband and in all honesty,this is the first time I was okay with having an issue ,Because I wouldn't have had the opportunity to meet such wonderful people Shanieka Burrell.Amoy Black and Brianna,Shannon Blackwood.Petagaye Williams These ladies were so nice and considerate to the issue I was having. I was amazed at how their customer service skills were exceptionally good but more importantly genuine. And that's the main reason why I'm taking the time to write this review is Because they're not just workers at your hotel, they're definitely an asset to your company. They went above and beyond to reassure me that the issue would be taken care of and it was.They were so apologetic for the situation at hand and I was very pleased.
2024 年 5 月入住 6 晚

10/10 超赞

Timmothee

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time back. We always have a great time.
2024 年 4 月入住 14 晚
Melissa Burrell 于 2024年05月17日 的回复
Dear Timmothee,We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

Kenroy Vernon，Brooklyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay need better TV tho
2024 年 5 月入住 5 晚
Melissa Burrell 于 2024年05月17日 的回复
Dear Kenroy Vernon,We are thrilled to read that you had a great stay.Your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Best Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

rosa

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Is a nice hotel. Some restaurants a la carte are not so good. The buffets are very ok, with vegetarian options and pasta station for dinner. The entertainment group is nice and friendly. Some servers need more training. The beach areas all the way at the end of the properties, are beautiful, with bars, grilled food area and restrooms. Overall, we had a relax stay, just what we needed.
2024 年 5 月入住 7 晚
Melissa Burrell 于 2024年05月17日 的回复
Dear Rosa,We are delighted to read that you had a relax stay.Please be assured that we will do our best to improve in the areas that you have mentioned. Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Jordan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
So many things to do. One thing that set this resort apart for me is that the actual resort offers Scuba diving, not to be confused with snorkeling(it is an additional cost but worth it), which I did not find at many of the other resorts. I also loved that everybody that was working there would go out of their way to greet you and were always very friendly or helpful!
2024 年 5 月入住 6 晚
Melissa Burrell 于 2024年05月17日 的回复
Dear Mr. Jordan,Thank you for taking the timeout to share your feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Deborah Lynn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were happy with everything. First time in Jamaica, Food was great something for everyone even picky eaters. Staff were amazing. We are planning to book for next year!!
2024 年 5 月入住 7 晚
Melissa Burrell 于 2024年05月15日 的回复
Dear Ms. Deborah Lynn,Thank you for enjoying your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 超赞

Michelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and clean
2024 年 5 月入住 4 晚
Melissa Burrell 于 2024年05月20日 的回复
Dear Michelle,Thank you for sharing your positive feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 糟糕

Jamie

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
This was our second annual wedding anniversary trip and our second time staying in this resort. The first time was immaculate. The second time the rooms smell like a lot of mold everything is patched up was molded. The rooms was almost unlivable. We spent most of our time out of the hotel or on the balcony because you could barely breathe inside the hotel room. The minibar, which on the site says the stock daily every time we called they had a different excuse, saying the minibar only includes solar and water, no beer or liquor, which was in there the first time which rocked every day last year. The food was terrible all of it. We paid extra money for the moonlight dinner on the beach for our anniversary, which was on May 12 it was supposed to be a celebration. The steak was overcooked the everything before the steak was cold. I don’t know if it was supposed to be served cold but everything was cold and we had to pay $200 for this event as well as pay additional hundred dollars for some cheap Moscato. My husband was very disappointed and not wanting to stay here again. I never got the happy anniversary banner on my door like I did last year and asked him about it and they stated that don’t worry everything will be set up very nice. Nothing never happened. The only good thing was the excursions in which we were harrassed into because people there did much more and paid much less for just myself and husband we paid over $600 however we did enjoy that part. our 23 anniversary
2024 年 5 月入住 3 晚
Melissa Burrell 于 2024年05月15日 的回复
Dear Jamie,We appreciate your feedback.Kindly accept our sincerest apologies for the concerns noted in your comment.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary. Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Latara

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
😘
2024 年 3 月入住 3 晚
Melissa Burrell 于 2024年05月15日 的回复
Dear Latara,Thank you for vacationing with us, and we look forward to hosting you again in the future.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 一般

Roshane

满意：员工和服务
Please diacard my previous email. Upon speaking with the security "Jermaine" yesterday he outlined and showed me that another security lady was the reason for miscommunication regarding my stay at luxury vs grand. Which has changed my emtired mood with this clarity and looking forward tonky next stay.
2024 年 5 月入住 3 晚
Melissa Burrell 于 2024年05月15日 的回复
Dear Roshane,Thank you for you feedback.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa Burrell Guest Relation Agent.

10/10 超赞

Bartae

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best resort I’ve been too i loved it so much i didn’t want to leave
2024 年 5 月入住 5 晚
Melissa Burrell 于 2024年05月14日 的回复
Dear Bartae,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

8/10 还可以

Deanna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The resort is absolutely amazing and the staff and entertainment staff is outstanding. I just Wish they had a little more night life for adults! Other than that everything was amazing.
2024 年 5 月入住 3 晚
Melissa Burrell 于 2024年05月14日 的回复
Dear Ms. Deanna,Thank you for your comments.Please rest assured that we will try our best to improve in the area mentioned.Kind Regards,Guest Relations Agent.

10/10 超赞

wanita

满意：员工和服务，清洁度
2024 年 5 月入住 10 晚
Melissa Burrell 于 2024年05月15日 的回复
Dear Wanita,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 一般

Travis

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月14日 的回复
Dear Mr. Travis,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your ratings of your stay with us, and we will do our best to reinforce in our overall service areas.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Guest Relations Agent.

8/10 还可以

Garfield

满意：员工和服务，清洁度
Like the location. Beach have too much rocks. Not enough beach for swimming
2024 年 5 月入住 4 晚
Melissa Burrell 于 2024年05月13日 的回复
Dear Mr. Garfield,Thank you for sharing your feedback and we will do our best to improve in the area that you have mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Christine Anna

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff and service were exceptional. Lots of dining options for supper (with reservations), plenty of activities available and beach areas. Resort is well used and could do with some updating of things like wobbly tables and some worn out chairs in the lounge areas.
2024 年 5 月入住 7 晚
Melissa Burrell 于 2024年05月13日 的回复
Dear Christine Anna,Thank you for your feedback.All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Karl，Lilburn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Warm and friendly staff and the food was awesome.
2024 年 5 月入住 8 晚
Melissa Burrell 于 2024年05月13日 的回复
Dear Karl,Thank you for your feedback.We are thrilled to read that you enjoyed the food and the service delivery from our friendly staff.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

8/10 还可以

florin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was at superlative , excepting one thing that I am not sure if it's property fault or not . One day , I booked a scuba day trip with one on the company that operate on one of their beach . The " scuba day trip" was in fact a half hour snorkeling trip and a stop to a beach with a small restaurant . It's false advertising ( the name of the boat/company is Scubaquatic )
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月13日 的回复
Dear florin,Thank you for sharing your feedback.For the point that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

Andrew

满意：清洁度、员工和服务、住宿条件和设施
Great staff. Great location with a relaxing beach.
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月10日 的回复
Dear Mr. Andrew,Thank you for sharing your feedback.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

TRACY-ANN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff waa excellent. I will definitely come back.
2024 年 5 月入住 7 晚
Melissa Burrell 于 2024年05月10日 的回复
Dear Ms. Tracy - Ann,We appreciate your feedback.It is a pleasure to read that the staff was excellent. The Bahia Principe team looks forward to welcoming back for an unforgettable stay.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

phennessa

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is amazing . Can’t find enough words
2024 年 5 月入住 4 晚
Melissa Burrell 于 2024年05月10日 的回复
Dear Phennessa,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 一般

ALVIN

I didn't like the first room I was given plus the AC wasn't working at the time I got there. I had to pay USD$50 to get a better room with AC. While waiting the room no one offer me a drink. When I finally got the room to the room the cleaning lady was still getting it ready. The rep who escort me to the room was very nice. I was not given the benefit of a late checkout I wanted to checkout at around 4pm due to my pickup but was only allowed till 1pm. My previous experience at this resort was much better than this time. I think the staff can put more effort in giving better service.
2024 年 5 月入住 3 晚

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Third trip and will return.
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月9日 的回复
Dear James,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 还可以

Braedon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The level of kindness from all the staff was truly amazing. Kieshaune Dawes (Miss 24/7) and Ashdane Bennett from guest experience we’re outstanding when it came to taking care of our needs during our stay! It was truly an overall amazing experience and felt like home for the duration of our stay.
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月9日 的回复
Dear Braedon,We are thrilled to read that you had an amazing experience. Thank you for the recognition of Kieshaune Dawes and Ashdane Bennett for delivering exceptional services to you during your vacation.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 一般

Shondelle

与家人出行
it was great time. i love how welcoming the staff was. it was also a lot of attractions, but my room floor was very moist and slippery all the time. The food could be better too.
2024 年 5 月入住 5 晚
Melissa Burrell 于 2024年05月9日 的回复
Dear Shondelle,Thank you for your feedback. We are thrilled to read that you had a great time. Please be assured that we will improve in the areas that you have mentioned.Once again, thank you for choosing Bahia Principe Hotels & Resorts to be your holiday destination.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Jacquelyn，Lexington

与配偶出行
满意：员工和服务，清洁度
Customer Service and Cleaning of the resort was excellent. The staff was so friendly and welcoming as well.
2024 年 4 月入住 5 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Ms. Jacquelyn,Thank you for your feedback. We are delighted to read that enjoyed our customer service, cleanliness and friendliness of the staff.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Claudia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 3 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Ms. Claudia,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Amy Marie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property! Enjoyed our stay!
2024 年 4 月入住 5 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Ms. Amy Marie,It is a pleasure to read that you enjoyed your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

Linda

与配偶出行
满意：住宿条件和设施，员工和服务
The property was nice.pool was fantastic.people were really friendly.
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Ms. Linda,We are thrilled to read that you had an enjoyable stay with us.Sending our warmest Regards,Melissa BurrellGuest Relations

10/10 超赞

Sophonie，Hommestead

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Sophonie,Thank you for sharing your ratings.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent

6/10 一般

Monet

满意：员工和服务，清洁度
Need more food options
2024 年 4 月入住 2 晚
Guest Relations Agent 于 2024年05月1日 的回复
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise.May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

2/10 糟糕

Ashvika

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Guest Relations Agent 于 2024年05月1日 的回复
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 超赞

Andrea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Property, the food, and the staff was amazing!! I will definitely be back!
2024 年 4 月入住 4 晚
Melissa Burrell 于 2024年04月30日 的回复
Dear Ms. Andrea,Thank you for your feedback.It is indeed a pleasure to read that the property, food, and staff was amazing.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

Clifton Eugene

满意：清洁度、员工和服务、住宿条件和设施
Great property
2024 年 4 月入住 4 晚
Melissa Burrell 于 2024年04月30日 的回复
Dear Clifton Eugene,Thank you for your comment and for enjoying your stay at the resort.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Crysta Chanel

2024 年 3 月入住 4 晚

2/10 糟糕

Nakia，Austell

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
ROACH INFESTATION - Beware!!! Paid for an upgrade to the highest tier "penthouse suite." Roach crawling on our wall in the suite. Roaches in the hallway on the floor where our suite was located. Roach in the Oriental Takara restaurant. No sense of urgency by the staff. Worst vacation ever!!!
2024 年 4 月入住 4 晚
Melissa Burrell 于 2024年05月6日 的回复
Dear Nakia,Thank you for your feedback.We sincerely apologies for the concerns noted at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts, to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 很差

Jennifer，Newtown

团体旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
Didn’t have properly functioning water throughout our stay. Scalding hot with no cold water made it nearly impossible to shower, and no water at all (hot or cold) to use the faucets or flush the toilet for 2 days! Despite multiple reports to staff nothing was done to fix this during our stay. Very disappointing and would not return because of this.
2024 年 4 月入住 2 晚
Melissa Burrell 于 2024年04月30日 的回复
Dear Ms. Jennifer,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. Please accept our sincerest apologies for the concerns noted in your comments. For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation and we look forward to hosting you again in the future to enjoy our improve offerings.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 还可以

Johnson

团体旅客
满意：住宿条件和设施，员工和服务
Great experience but wedding group was not provided with better services!
2024 年 4 月入住 3 晚
Melissa Burrell 于 2024年04月30日 的回复
Dear Johnson,Thank you for your feedback.Please rest assured that we will do our best to improve in the area mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 一般

Gerard

2024 年 4 月入住 5 晚
Melissa Burrell 于 2024年05月20日 的回复
Dear Mr. Gerard,Thank you for sharing ratings with us.Please accept our apologies for any inconveniences that you may have encountered during your stay with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.We look forward to host you in the future because we know you will enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 超赞

Tiffany

满意：清洁度、员工和服务、服务设施
The Bahia need a little more upgrades and renovations had to get smell scent for in there but other than that it was beautiful stay
2024 年 4 月入住 4 晚
Melissa Burrell 于 2024年04月29日 的回复
Dear Ms. Tiffany,Thank you for your feedback and we will do our best to improve in the area mentioned.We are pleased to read that other than that you had a beautiful stay.Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 很差

Greg，Oswego

与配偶出行
不满意：住宿条件和设施，服务设施
Misleading. Adults only was 1/3 of property. Majority of dining and entertainment were not adults only. 2/3 of resort set up for families. Resort was built in 2006 as a family resort. Converted 1/3 to adults only in 2014. Wife and I were deeply disappointed and will never go back. Not a true adults only resort. Avoid at all costs.
2024 年 4 月入住 6 晚
Melissa Burrell 于 2024年04月29日 的回复
Dear Greg,Thank you for your comments.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.We hope you come again to enjoy our new services.Kind RegardsMelissa BurrellGuest Relations Agent

8/10 还可以

Shelley

团体旅客
满意：清洁度、服务设施、住宿条件和设施
The property was beautiful! Loved the pools and the most of the staff was great. The hostess at The Knife restaurant was extremely rude. The food was not good at all.
2024 年 4 月入住 7 晚
Melissa Burrell 于 2024年04月29日 的回复
Dear Shelley,Thank you for your comments.It is a pleasure to read that you enjoyed our property, pools and staff.Please accept our apologies for the concerns noted and rest assured that we will improve in the areas you mentioned.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 还可以

Chris，Oxon Hill

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My overall experience was really good. I traveled with a group of 10. Based on everyone’s feedback we would highly recommend checking out this resort. There were a couple of issues related to booking the gourmet restaurants but they were eventually resolved. The staff was very helpful and friendly overall. If you can swing it book an ocean view room.
2024 年 4 月入住 4 晚
Melissa Burrell 于 2024年04月29日 的回复
Dear Chris,Thank you for your feedback.It is indeed a pleasure to read that your overall experience was really good. Also, thank you for recommending us.We are pleased to know that the issue booking Don Pablo was resolved.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent