I mean no ill-will towards owners; hope they take constructive feedback supported with number of pictures sent & hope they take action to correct. FILTHY is best description. Pics we sent included dirt around toilets, built up dust on ceiling fan blades, all shelving, TV’s,
furniture, visible piles of dirt on rugs, dust on the nonworking vacuum, filth underneath the toilet seat; dirty bath rugs; very dirty floors. Not regular or construction dust from recent wall repair but built-up dust & dirt from lack of proper cleaning. The owner agreed dust was bad and refunded cleaning fee. We fixed the vacuum by removing impacted clogs in 3 sections & vacuumed the house & emptied the collection bin 4 X! We used Lysol wipes to clean the floor best we could! No doubt the place is cleaner than before but still needs deep cleaning. Other notable issues: Master Bedroom flooded with significant water intrusion from rainstorm; WIFI & Garbage instructions outdated; no mattress protectors, outdated pictures (no nice front sidewalk) previously complained about smelly garbage bin still full & draws flies. Fence for dog yard is GONE and area overgrown! Lots of potential if they get reliable cleaners & maintenance & quality controls in place. Refund was a bit more than cleaning fee but overall disappointing since we cleaned better than their person & we flooded that night. At a minimum, a considerate refund should have been cleaning fee plus one night's rent for the many inconveniences.