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"All staff lovely and friendly, room clean and everything we needed. Bathroom a little tired. Food in bar was excellent."

"Parking was limited, we arrived with another 3 cars and there was only just enough space for us on Saturday at 5pm. By the time I went out later that evening the disabled bays were full of people with no blue badges so anyone needing these spaces would be unable to park near the front. The hotel lobby was excellent with lots of places to sit and relax, a bar and restaurant was the other side and a small shop available for snacks and toiletries. There isn't anything nearby that I could see so the restaurant was your only option unless you wanted to drive. We were told it was fully booked at 5:30pm when we wanted to eat but were able to order the same food at the bar and sit on some high tables. The food was superb - we all had the fish and chips which went down very well. Room was very clean and modern, with a SMEG fridge and kettle. Shower gel and shampoo was provided."

"Clean "

"Lovely location, amazing spa. Food in the waterside was lovely, breakfast was also great with alot of variety. Would definitely book again"

"Clean room in historic building "

"Excellent breakfast, fresh hot and cold food with great choice of options. Staff were really helpful and friendly. Room was lovely and clean as was the rest of the hotel. Nice cozy bar. Excellent location for as we like to be near tourist attractions, restaurants and bars (all were 4-10 min walk from hotel) but off the main bit so it was quiet at the hotel. Close to railway also. "

"Kind offer of a drinks voucher as we were leaving before breakfast was due to start. All great Thanks "

"Do not stay here. Everything that could be bad was. The heating was on maximum in the room which we couldn't control, maybe 30c in there when we arrived? The air con did not work and the window would not open. The wallpaper was coming off the walls and ceiling and the bathroom paint was peeling all over the ceiling. There was also rust and mould everywhere in the bathroom. I did ask for assistance at reception but they just said the air con was broken. I asked for a fan but it didn't arrive before we decided we could not spend the night there and sought alternative accommodation for the night. This hotel needs urgent refurbishment before it should be open to the public. "

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