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貝斯特韋斯特紅獅酒店的評價

4 out of 5
貝斯特韋斯特紅獅酒店
Milford Street, Salisbury, England

評價

8.0

很好

10 分評分，優異；573 則評價中有 210 則" "
8 分評分，不錯；573 則評價中有 226 則" "
6 分評分，一般；573 則評價中有 77 則" "
4 分評分，欠佳；573 則評價中有 36 則" "
2 分評分，很差；573 則評價中有 24 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

2/10 很差

Joong

商務旅客
不滿：職員與服務和住宿狀況
Received a room facing the street. The noise from passing vehicles (day and night) were too much to sleep. No sound proofing. No hot water for one night. I had to come back to tell again that this problem again before it was fixed. No working radiator for two nights. I was told that there was no room available to move. Yet, when I searched the hotel, the hotel showed availability.
於 2024 年 5 月住了 3 晚

10/10 優異

Karen

於 2024 年 4 月住了 2 晚

10/10 優異

Francesca

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really loved the Red Lion, the whole place is truly well kept, the furniture and the decorations including the lovely framed prints are all amazing and the whole atmosphere is very welcoming and cosy. My room was very clean and reasonably spacious. I could not recommend the Red Lion more watmly. Very happy customer. Many thanks to the corteous staff too!
於 2024 年 4 月住了 1 晚

10/10 優異

Audrey

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I had a great stay. It was a bit chilly in the room, but there was a plug in heater so it was fine. Great staff, good food and comfy bed. Thank you!
於 2024 年 4 月住了 1 晚

10/10 優異

linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet hotel great location. Lovely room , comfy bed. Bathroom good size but grouting to tiles need attention
於 2024 年 4 月住了 1 晚

2/10 很差

Maria

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property is very old so things in the rooms dont work, like the lights, the water of the toilet never stops running, same with the showers, the rooms are not very clean specially the first one, that was the worse, unfortunately we had to sleep on that one cause there was no house keeping after 1pm, they moved us to 3 diff rooms, the first one was terrible, and dirty, the second one the bathroom light didnt work, and the shower didnt stop dripping, the Internet didn't work on neither one of the rooms, so if you expect to work dont stay there cause you wont be able to do so, unless you go to the bar and stay there. the Reception personnel were very friendly and nice, which was the Best part of the hotel.
於 2024 年 4 月住了 3 晚

10/10 優異

Karl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed the history of the property and the friendly staff. The location could not have been any better. Highly recommend a stay here when visiting Salisbury.
於 2024 年 4 月住了 2 晚

2/10 很差

Susan

不滿：職員與服務、住宿狀況和客房舒適度
Terrible experience. You couldn't make it up.
We were hoping for a quiet and relaxing stay, but both nights we were disturbed by a lot of noise (the manager tried to tell us it was drunken guests but that was not the case. to suggest this is insulting to the handful of guests that were staying. All were elderly and certainly not the type to roll in drunk at 2.45 am. It was staff and everyone who complained know full well this is the case. We were refused dinner on Saturday evening because the kitchen was closed for a function. We had not been warned about this, and had to venture out in the bitter cold, when all we wanted to do was eat at the hotel and hang around there for the evening. On Sunday morning, having waited 45 minutes for our breakfast, which we had prepaid for, we were told that the had run out of food, so we wouldn't be getting any breakfast. We complained, and have just received a full refund, however we are not at all happy with the way the manager swept most of our complaints under the carpet. Reading between the lines, she didnt want to antagonise the staff, all of whom seemed pretty unhappy in any case. I understand that the hospitality industry is having a staffing crisis, but this hotel will have a customer crisis soon, if they don't learn how to treat their paying guests properly.
於 2024 年 1 月住了 2 晚

10/10 優異

Simon

於 2024 年 1 月住了 1 晚

10/10 優異

Roy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful historic hotel
Beautiful historic hotel. 800 years old so lots of wonderful features. Absolutely lovely staff. So friendly and helpful. It is in position A if you are visiting Salisbury. Would definitely return
於 2024 年 1 月住了 2 晚

6/10 一般

Grant

商務旅客
讚好：職員與服務
Good location but old hotel and needs a refurb. In my room the bin had not been emptied and there was a dirty used towel hanging on the back of the bathroom door.
於 2023 年 12 月住了 1 晚

8/10 不錯

John

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚

8/10 不錯

Elaine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loads of charm and A CAT 🐈😺
The hotel is old but loads of character. Friendly staff and a gorgeous little black cat lives there. Bathroom was cold but it was the coldest night of the year so far. We were given a little extra heater that saved the next night for us. Lovely food and will definitely stay again
於 2023 年 12 月住了 2 晚

8/10 不錯

John

讚好：整潔度和職員與服務
2 nights in Salisbury for Christmas Markets
The hotel is situated in the centre of Salisbury, 5 minutes from local bus stops and 10-15 minutes walk from Salisbury Railway Station. Getting around Salisbury is easy as it is very much designed to walk with lots of safe crossing points. when we first arrived our room had no heating. Faith the receptionist was wonderful as she first checked to see if there were any heaters we could have. they were all in use so she upgraded us to a room she knew form experience was warm and cosy. Heating was an issue in the hotel and certainly needs looking at. the lounge and restaurant could be warmer, and their was a definite drop in temperature as you walked around the hotel passageways too and from your room. We ate in the evening and unfortunately they ran out of the food we ordered. As we had to change our mind the waitress did come back and advise us that she had credited us a main course, this again was excellent customer service. They are definitely short of staff in the hotel and this needs addressing as it will cause other guests to give them a lower rating. Staff did their very best in difficult circumstances however and were always friendly helpful and polite. I would stay at this hotel again and would recommend it to others. I do hope though that when we return the staffing and heating issues will have been solved.
於 2023 年 11 月住了 2 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect location
All good brill for the Xmas market
於 2023 年 12 月住了 2 晚

4/10 欠佳

Barry

商務旅客
不滿：職員與服務
Poor night sleep and poor service.
Room was tired and needs a refresh. Bathroom was dirty and creaking. Checking in was told no food was available and the car park was full and I couldn’t use the car charger despite there only being one car in there that night and the following morning. One of the reasons I chose the hotel was the ability to charge. Outside street noise was loud and overall I had a very broken night sleep.
於 2023 年 11 月住了 1 晚

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

William (West Hills)

於 2023 年 11 月住了 2 晚

6/10 一般

Chin Ann Martin

伴侶同遊
讚好：職員與服務
Very accessible to most attractions and city centre. Rooms look old and tired, are in need of major renovations. No lift access and air-conditioning.
於 2023 年 11 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Really run down
Really disappointed with this stay. The room was really run down and strong smell of mould or damp with no window that would open. No hairdryer in room and when asked for one the staff could not provide a solution. No breakfast, which staff failed to explain or mention. No customer service experienced!
於 2023 年 11 月住了 1 晚

10/10 優異

MARK

於 2023 年 10 月住了 1 晚

10/10 優異

Robert

於 2023 年 10 月住了 1 晚

8/10 不錯

Kiran

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Wenjun (Wittman)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is good, from environment to friendly staff. Very happy staying here.
於 2023 年 9 月住了 4 晚

4/10 欠佳

ROBERT

伴侶同遊, 多人同遊
不滿：整潔度和設施服務
Noise from motorbikes in particular from the street below our room (84) was frequent, throughout both nights, and it sounded like the road was being used as a drag strip for hooligans. Unfortunately, it was unusually hot (30°C) during our stay and therefore in the non-air conditioned room, it was unbearably hot. The fan provided was totally ineffective, although a helpful staff member thankfully did provide a newer more effective fan for our 2nd night. The lift to upper floors was out of service which made it difficult for my wife and I having to climb 2 flights of stairs each time we needed access to the room. To be fair, I was not charged for 2 night's parking in response to my rather critical comments about our disappointing stay in Salisbury.
於 2023 年 9 月住了 2 晚

10/10 優異

Billy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

6/10 一般

Tom

於 2023 年 8 月住了 2 晚

8/10 不錯

Chris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lots of character and a great location. Breakfast excellent.
於 2023 年 8 月住了 1 晚
Reception 於 2023年8月13日的回應
Good evening Chris,We were happy to accomodate you and glad to hear that you enjoyed your stay. RegardsReception

10/10 優異

Berni

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

2/10 很差

Gail

家人同遊
不滿：職員與服務和住宿狀況
This property was run down (hole in wall behind bed), bathroom water faucet spun around, paint chipping off of floor boards but worst of all was the service. They could not give us any wash clothes and then lied to us saying Europe doesn’t use them. They told use to use a hand towel or go buy our own. Guy at front desk when we checked out was appalled at what we were told and experienced and said manager would contact us. It’s been about 2 1/2 weeks and yet no word from them. I would not recommend this hotel.
於 2023 年 7 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Red Lion
Arrived at 3:30pm to be advised that our room wasn’t ready ?? Asked to wait and we would be advised when the room was ready. Waited 30 mins and thought I would check to be advised it was now ready. So much for being advised. We were going out that evening and wanted to get ready. The room was ok but had no soap or shower gel. The bottles were empty. Tried to sleep that evening but the noise until 3am was very loud. Appreciate this was a Saturday evening but no sound proofing left us very tired the next day. Overall disappointed
於 2023 年 7 月住了 1 晚

4/10 欠佳

Guy

不滿：整潔度
Best Western please invest in staff & improvements
We arrived and were told our room wasn't ready hadn't been cleaned as did most other guests arriving at the same time. This was not a good start and we ended up having to use an uncleaned room to get ready to go out as were time limited. The staff did their best to help, but clearly were under-staffed and struggling. Service at the bar was slow and that was the general feel, with lots of new people not knowing what to do and little supervision coordinating things. Breakfast was a bit of a shambles, with little food available for the guests and what was there was coming out in drips, so we gave up on breakfast. The room when we got back from our event had been partly cleaned, but not effectively hoovered. The shower was pretty grim, the head is black with limescale and mould and the door didn't close properly. We were woken by pigeons/doves outside the window where some bird netting would be useful to prevent this. All in all we were pretty uninspired and likely won't return again.
於 2023 年 7 月住了 1 晚

10/10 優異

Geir Ståle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastisk å bo på Englands eldste hotell. Anbefaler å bestille english tre hvis man ønsker å oppleve den engelske følelsen.
於 2023 年 7 月住了 1 晚

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
Great location, staff were great & good value for money
於 2023 年 7 月住了 1 晚

4/10 欠佳

Tim

讚好：整潔度和住宿狀況
不滿：職員與服務
Staff did not properly notify me that they did not give me back my passport on checkin
於 2023 年 7 月住了 1 晚

4/10 欠佳

Rens

伴侶同遊
不滿：整潔度和住宿狀況
The place is old and needs to be refurbished. The breakfast was limited and the younger employees do lack in their service skills.
於 2023 年 6 月住了 3 晚

10/10 優異

Martine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Red lion
Second time staying at the Red lion We have friends in Salisbury. So this suits us perfectly Had a nice room.hope to return
於 2023 年 6 月住了 1 晚

6/10 一般

J

於 2023 年 6 月住了 1 晚

10/10 優異

Sergio

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
A lovely hotel in a perfect location.
於 2023 年 6 月住了 1 晚

6/10 一般

Joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 4 晚

10/10 優異

Graham

於 2023 年 6 月住了 1 晚

2/10 很差

Jo-Ann

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

10/10 優異

Erwin (Kelowna)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
A unique place to stay with authentic old world charm. Helpful staff and an excellent full breakfast selection. A central walkable location to city highlights and transportation to Stonehenge. Wifi in the room was unavailable but overall, a great option.
於 2023 年 6 月住了 1 晚

4/10 欠佳

matthew

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

8/10 不錯

Adam

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Full of history
於 2023 年 6 月住了 1 晚

6/10 一般

Man

讚好：職員與服務
不滿：住宿狀況
The hotel is at a very convenient location - it's just a few minute walk from the downtown area and the Sunday market. But it also means it's very noisy at night when people go out for drinks. The size of the room is decent but WiFi was not working (probably because it's too far from the lobby). The room is also quite old and breakfast was not included.
於 2023 年 6 月住了 1 晚

10/10 優異

Sean

於 2023 年 6 月住了 1 晚

10/10 優異

Elizabeth

於 2023 年 6 月住了 1 晚

10/10 優異

Rodolfo

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was incredibly kind and dedicated. Specially Nita, at the front desk!
於 2023 年 6 月住了 2 晚