Indoor pool, pool loungers

Reviews of Hampton Inn Draper Salt Lake City Ut

2.5 out of 5
Hampton Inn Draper Salt Lake City Ut
13711 South 200 W, Draper, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1010 reviews" "
Rating 8 - Good. 175 out of 1010 reviews" "
Rating 6 - Okay. 56 out of 1010 reviews" "
Rating 4 - Poor. 28 out of 1010 reviews" "
Rating 2 - Terrible. 33 out of 1010 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Apr 2024

10/10 Excellent

mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

6/10 Okay

Tera

Stayed 1 night in May 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night and Moana at the front desk was very attentive and courteous. The hotel was very clean and the breakfast area excellent. There was a different option every day of the week. Our stay there was wonderful! the whole staff was great! Moana was there when we left at 4:00 am and was just as cheerful as when we first arrived a week earlier.
Stayed 7 nights in Apr 2024

10/10 Excellent

Danica, Las Vegas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024

4/10 Poor

amber

Liked: Property conditions & facilities
Disliked: Cleanliness
Not clean, there was a handprint on the shower wall and hair everywhere. Gross. It was also sooooo loud. All night from 8pm until we left that morning. It sounded like a herd of elephants above and we could hear people talking next door on both sides. Paper thin walls. Will not stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Enjoyed the stay
Stayed 1 night in Apr 2024

6/10 Okay

amy

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from MS on 25 Apr 2024
I want to start by thanking you for sharing your feedback with us. While I'm sorry to hear that your stay with us was rated a 3 out of 5, I truly appreciate you taking the time to let us know about your experience.Please know that we always strive to provide our guests with exceptional service and a memorable stay, and it's disappointing to hear that we fell short of your expectations on this occasion. I genuinely wish we could have made your stay a 5 out of 5 and provided you with the outstanding experience you deserve.Your feedback is invaluable to us as it helps us identify areas where we can improve, and I assure you that we will take your comments into consideration to enhance our services for future guests.

10/10 Excellent

Bradleyboy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn is a beautiful hotel. Well designed aesthetic. Good coffee and breakfast.
Stayed 1 night in Apr 2024
Response from MS on 25 Apr 2024
Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay at Hampton Inn and that our hotel's design and aesthetic met your expectations. It's wonderful to know that you found our coffee and breakfast offerings to your liking as well.Providing a comfortable and aesthetically pleasing environment for our guests is something we take great pride in, and it's always rewarding to receive feedback that reflects our efforts.We hope to have the pleasure of welcoming you back to Hampton Inn in the future for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Carlos Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from MS on 25 Apr 2024
Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you loved your experience at our hotel. Providing exceptional service and a comfortable stay for our guests is our top priority, and we're delighted to know that we succeeded in making your visit memorable.

2/10 Terrible

Jucara

Stayed 2 nights in Apr 2024

8/10 Good

Laura M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from MS on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to see that you had a positive experience during your stay at our hotel, and we appreciate your rating of 4 out of 5.We're always looking for ways to improve and provide even better service to our guests, so if there's anything specific you think we could do to make your next stay even more enjoyable, please feel free to let us know. Your input is invaluable to us as we strive to exceed the expectations of every guest.

2/10 Terrible

Alexandria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The man checking us in was very rude, didn’t say more than 2 words to us. Was coughing without covering his mouth
Stayed 1 night in Mar 2024
Response from MS on 25 Apr 2024
Thank you for bringing this matter to our attention. I am truly sorry to hear about your negative experience during check-in, and I want to extend my sincerest apologies for the rudeness and lack of professionalism displayed by our staff member. This behavior is unacceptable and does not reflect the level of service we strive to provide to our guests.Please rest assured that we take your feedback seriously, and I will personally address this issue with our team to ensure that it does not happen again. Maintaining a welcoming and respectful environment for our guests is of the utmost importance to us, and we will take immediate steps to rectify this situation.I also want to apologize for any discomfort caused by the staff member coughing without covering their mouth. Your health and safety are paramount to us, and we will reinforce our hygiene protocols to prevent such incidents in the future.

8/10 Good

Karyn

Stayed 3 nights in Mar 2024
Response from MS on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to see that you had a positive experience during your stay at our hotel, and we appreciate your rating of 4 out of 5.We're always looking for ways to improve and provide even better service to our guests, so if there's anything specific you think we could do to make your next stay even more enjoyable, please feel free to let us know. Your input is invaluable to us as we strive to exceed the expectations of every guest.

6/10 Okay

Melinda, SPRING CREEK

location is tucked away, not easy to get too
Stayed 1 night in Mar 2024
Response from MS on 25 Apr 2024
I want to start by thanking you for sharing your feedback with us. While I'm sorry to hear that your stay with us was rated a 3 out of 5, I truly appreciate you taking the time to let us know about your experience.Please know that we always strive to provide our guests with exceptional service and a memorable stay, and it's disappointing to hear that we fell short of your expectations on this occasion. I genuinely wish we could have made your stay a 5 out of 5 and provided you with the outstanding experience you deserve.

10/10 Excellent

Victorina, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 1 night in Mar 2024
Response from MS on 25 Apr 2024
Thank you so much for your kind words and for taking the time to leave us an excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing exceptional service and a comfortable stay for our guests is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Merline

Stayed 1 night in Mar 2024
Response from MS on 25 Apr 2024
I want to start by thanking you for sharing your feedback with us. While I'm sorry to hear that your stay with us was rated a 3 out of 5, I truly appreciate you taking the time to let us know about your experience.Please know that we always strive to provide our guests with exceptional service and a memorable stay, and it's disappointing to hear that we fell short of your expectations on this occasion. I genuinely wish we could have made your stay a 5 out of 5 and provided you with the outstanding experience you deserve.Your feedback is invaluable to us as it helps us identify areas where we can improve, and I assure you that we will take your comments into consideration to enhance our services for future guests.

4/10 Poor

Andrew

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
Noise during sleep hours.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 26 Mar 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was sweet. Check in was quick and easy. Only used the gym as far as extras and it had what I needed for basics. Bed was comfy as heck and bathroom was super clean. Was at the very edge of the city right above the freeway but you couldn't hear it at all. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 26 Mar 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

10/10 Excellent

Yaching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 26 Mar 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

6/10 Okay

Patricia, Parksville

Liked: Cleanliness, property conditions & facilities
There was no one at the desk when we arrived. Just a sign saying they’d be back. There is a child screaming outside our room. It’s very loud! No restaurant nearby to walk to. We didn’t want to drive anywhere after driving for 12 hours. It is difficult to find the hotel.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 26 Mar 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 22 Mar 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We reserved our room a few months ago with a king size bed. When we checked in this afternoon we were told there were no rooms left with king size beds and they do not guarantee anything since we used Expedia instead of Hampton. We also were not given a discount for not receiving king size bed. We had to join their members club to use the “free” Wi-Fi otherwise we would be charged a fee for using Wi-Fi. Pulled ba k the sheets to get in bed and there was dried up something stuck to the bottom sheet.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 21 Mar 2024
Thank you for bringing this matter to our attention. We're sorry to hear about your experience, and we understand how frustrating it must have been for you. We apologize for any inconvenience caused. Providing a positive experience is our top priority, and we regret that we fell short in this instance.

10/10 Excellent

Dixie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Clean and beautiful
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 19 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team.

10/10 Excellent

Preston

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great rooms. Staff was amazing.
Stayed 2 nights in Mar 2024
Response from Hampton Inn Draper on 19 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team.

2/10 Terrible

Jose

Stayed 1 night in Mar 2024
Response from MS on 25 Apr 2024
Thank you for taking the time to provide your feedback, although I must express my sincere apologies for your disappointing experience during your recent stay with us. A 1 out of 5 rating is certainly not reflective of the high standards of service we aim to provide to all our guests.We truly value your input and would like to learn more about the specific issues you encountered during your stay so that we can address them promptly. Your satisfaction is our utmost priority, and we want to ensure that we take the necessary steps to improve and prevent similar situations in the future.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 4 nights in Feb 2024
Response from Hampton Inn Draper on 19 Mar 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 13 Mar 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

Amber

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy room. Nice staff. Safe area and great breakfast.
Stayed 1 night in Mar 2024
Response from Hampton Inn Draper on 12 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team. Your kind words inspire us to strive for excellence and provide the best experience possible.

10/10 Excellent

Madonna, Victorville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay
Stayed 2 nights in Mar 2024
Response from Hampton Inn Draper on 12 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team. Your kind words inspire us to strive for excellence and provide the best experience possible.

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice. Clean, comfortable, and in a great location for easy access to IKEA, restaurants are just an exit away with many options. The hotel offers breakfast.
Stayed 2 nights in Mar 2024
Response from Hampton Inn Draper on 6 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay at this hotel for trips to the hospital. It’s super quiet and the staff is always so friendly here they keep us coming back!
Stayed 2 nights in Feb 2024
Response from Hampton Inn Draper on 6 Mar 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay.

10/10 Excellent

DARRELL A

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! Staff were kind and attentive. Room was clean. Best continental breakfast I’ve had! We would stay here again!
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 27 Feb 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team. Your kind words inspire us to strive for excellence and provide the best experience possible.

10/10 Excellent

Cassandra

Stayed 2 nights in Feb 2024
Response from Hampton Inn Draper on 20 Mar 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Feb 2024
Response from Hampton Inn Draper on 23 Feb 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness was really good
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 22 Feb 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
It was a excellent getaway
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 22 Feb 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

10/10 Excellent

Lexus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to checking out staff was so friendly and helpful. Rooms and facility were clean and very nice. Will be back again! Thank you!
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 22 Feb 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team. Your kind words inspire us to strive for excellence and provide the best experience possible.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 13 Feb 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

Thearon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 7 Feb 2024
Thank you so much for leaving us a rating! We hope to host you again soon.

4/10 Poor

Corey

Stayed 1 night in Feb 2024
Response from Hampton Inn Draper on 20 Mar 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 4 Feb 2024
Thank you so much for leaving us a rating. We hope to see you again soon!

10/10 Excellent

Christy

Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 3 Feb 2024
Thank you so much for taking the time to leave us a rating! We truly appreciate your feedback and your support.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - Comfy Bed!
Just an overnight stay. Convenient location for our needs...a little tricky to get to. Our bed and pillows were comfy cozy🙂 The shower head needs a fix...but otherwise clean, friendly front desk and breakfast crew. Good price!
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 3 Feb 2024
Thank you so much for your wonderful review! We truly appreciate your feedback and your support. We're thrilled to hear that you enjoyed your stay. It means a lot to our team.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 3 Feb 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support.

2/10 Terrible

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facilities were excellent but the host who checked us in on arrival was less than personable and condescending and rude. I’m sure she was having a bad day. All the same I was glad not to see her again during my stay.
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 1 Feb 2024
Thank you for bringing this matter to our attention. We're sorry to hear about your check-in experience, and we understand how frustrating it must have been for you. We apologize for any inconvenience caused. Providing a positive experience is our top priority, and we regret that we fell short in this instance. We will definitely be having a conversation with that team member.

8/10 Good

Alexandr

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff is great. Hotel is new and clean. Nice breakfast. The only problem we had is that room cleaning didn’t show up for 3 days leaving us with garbage and towels and no fresh sheets.
Stayed 4 nights in Jan 2024
Response from Hampton Inn Draper on 1 Feb 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and your support. We will make this issue known with our housekeeping manager.

8/10 Good

Wang

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 30 Jan 2024
Thank you so much for leaving us a rating! We appreciate you.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn Draper on 30 Jan 2024
Thank you so much for the rating! We appreciate you.