All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Jose,We appreciate you taking the time to let us know about your experience while staying with us. We are happy that the hotel met your expectations. We hope to see you again soon.
Dear Mayra,Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay and we hope to see you again the next time that you are in the area.
The employees look like there just tired and done with there job. Late night front desk will sit there and make you come get your own stuff while they play on there phone. Other than that very clean!
Seriena
Stayed 1 night in Apr 2024
Response from Clarisa on 8 Apr 2024
Dear Seriena,Thank you for the feedback you have provided.I apologize that the service you received was not up to standard. Recieving warm and friendly service from our staff is our main priority, and Im sorry that we missed the mark. I will discuss your review with the staff in an effort to continuously evaluate areas for improvement.I hope we get another opportunity to provide you with the customer service that you deserve.
Thank you for your review! Your feedback will be shared with the hotel team to recognize them for their great customer service.We hope to see you again soon!
4/10 Poor
Gary
7 Mar 2024
Gary
Stayed 6 nights in Mar 2024
Response from Clarisa on 29 Mar 2024
We appreciate you taking the time to leave us a review regarding your stay.It appears that your stay was unsatisfactory. We apologize for any inconveniences that you experienced, and we hope to do better in the future.
6/10 Okay
Maria
4 Mar 2024
Maria
Stayed 3 nights in Feb 2024
Response from Clarisa on 25 Mar 2024
Thank you for your review.We hope to see you again in the future.
Thank you for your review! We hope to see you again soon!
8/10 Good
ron
19 Feb 2024
Tired old friend
Have stayed years ago at this property. It’s located just a few blocks from the downtown center, which is a plus. Stayed 3 nights but charged 4 days parking. Charged for internet which should have been free since I am Bonvoy member. Room temperature was barely comfortable despite adjusting thermostat. Breakfast was always the same (I pitty those who stay here weeks at a time). Parking Saturday night was impossible if not for desk clerk who voluntarily moved her vehicle to allow us to park. I was surprised at the pricing and mistakenly thought that I had scored a great deal. Not so. Probably paid too much. Not likely to return.
ron
Stayed 3 nights in Feb 2024
Response from Clarisa on 20 Feb 2024
Ron,We appreciate you sharing some feedback about your recent stay with us. Im so sorry to hear about the issues you experienced regarding parking, the temperature of your room and the other issues mentioned. I will share your comments with the hotel team to address the issues mentioned and to continuously evaluate areas for improvement.
Thank you for your response, and the feedback that you have taken the time to provide. We are so thrilled that you had a great experience, and we hope to see you again soon!
Great location and fabulous price. Close to everything. Clean rooms. The staff was wonderful
Sandra
Stayed 2 nights in Feb 2024
Response from Clarisa on 20 Feb 2024
Sandra,Thank you for letting us know about your recent experience during your stay with us. We are happy to hear that you found our location convenient and that the staff and cleanliness of our guest rooms met your expectations.We hope to get another opportunity to serve you in the future.
Thank you for your feedback! Please come again soon!
2/10 Terrible
Joshua
15 Jan 2024
Joshua
Stayed 2 nights in Jan 2024
Response from Clarisa on 19 Jan 2024
We appreciate you taking the time to leave us a review. I apologize that you were unsatisfied with your stay. Here at the Residence Inn, we pride ourselves in offering nice ammenities and a comfortable stay at a reasonable price, and I am sorry that this was not your experience.We hope to get another opportunity to serve you in the future.
This met our expectations. We were there to meet friends for dinner. Easy walk and convenient location for shopping and dinning. Beds were comfortable with nice amenities in the rooms. Plates, cups, pots, pans all cooking things needed to make a meal. Shampoo, conditioner and soap in the bathrooms. Would stay again.
Shydra
Stayed 1 night in Jan 2024
Response from Clarisa on 11 Jan 2024
Thank you for sharing your experience while staying with us! We are happy to hear that our property fit your needs and that you found your stay enjoyable! We hope to see you again soon!
8/10 Good
David
7 Jan 2024
David
Stayed 1 night in Dec 2023
Response from Clarisa on 8 Jan 2024
Thank you for leaving us a review! Please come again soon!
I was a little skeptical to come to this property after reading some of the reviews. However this was one of the best hotels I've been to in a very long time. We stayed in a two-bedroom unit and it was amazing. It even had a washer and dryer! You can't beat the quality, ammenities and price anywhere in the area. Super friendly staff, everything was spotless, and a great breakfast!! Buffet style items. We will be back!
Kyle
Stayed 2 nights in Dec 2023
Response from Clarisa on 31 Dec 2023
Thank you for taking the time to share your experience with us!We are so happy to hear that you enjoyed our two-bedroom suite, and that the amenities were to your satisfaction.We hope that we get another opportunity to serve you the next time that you are in the area.
6/10 Okay
Paul
20 Dec 2023
Paul
Stayed 3 nights in Dec 2023
Response from Clarisa on 21 Dec 2023
Thank you for your feedback! We hope to welcome you again in the future.
8/10 Good
Andrea
20 Dec 2023
Andrea
Stayed 1 night in Dec 2023
Response from Front desk on 21 Dec 2023
Thank you for choosing our Residence Inn downtown for your stay. We are glad to hear that you enjoyed your stay. Come visit us again next time you are in Salt Lake.Front desk
Thank you for your feedback! Please come again soon!
8/10 Good
Tim
Business traveller, Travelled with group
12 Dec 2023
Liked: Cleanliness, staff & service
This is a very nice property. Very convenient to the medical facilities. Our room was excellent, very clean, quiet, comfortable and large. The outside was somewhat dirty, parking was very scarce.
The breakfast was outstanding, food great, excellent variety, very clean, spacious breakfast room. Staff nice and accommodating.
Tim
Stayed 1 night in Dec 2023
Response from Clarisa on 13 Dec 2023
Thank you for taking the time to share some feedback regarding your recent stay with us.We hope to see you again the next time that you are in the area.
10/10 Excellent
Luis, Baldwin Park
6 Dec 2023
Luis
Stayed 1 night in Dec 2023
Response from Clarisa on 30 Dec 2023
Thank you for your feedback. Please come again soon!
The rooms are perfect! The staff was friendly. And the breakfast was great. Perfect for our family weekend staycation for Christmas.
Joey
Stayed 1 night in Nov 2023
Response from Blake Decker on 5 Dec 2023
Thank you for your feedback! I will share your comments regarding the gym with our management team in an effort to continuously evaluate areas for improvement. We hope to see you again in the future.
Very nice property with free parking. Rooms were clean but property starting to show its age. Area around is full of homeless - a problem for many large cities and SLC no exception.
Brian
Stayed 1 night in Nov 2023
Response from Blake Decker on 5 Dec 2023
Thank you for your feedback! I will share your comments regarding the gym with our management team in an effort to continuously evaluate areas for improvement. We hope to see you again in the future.
Staff was very friendly and helpful. Will definitely stay there again
Karen
Stayed 2 nights in Nov 2023
Response from Blake Decker on 5 Dec 2023
Thank you for your feedback! I will share your comments regarding the gym with our management team in an effort to continuously evaluate areas for improvement. We hope to see you again in the future.
Breakfast was amazing. Gym was rundown filthy and OLD
Jonathan
Stayed 1 night in Nov 2023
Response from Clarisa on 1 Dec 2023
Thank you for your feedback!I will share your comments regarding the gym with our management team in an effort to continuously evaluate areas for improvement.We hope to see you again in the future.
The staff were fantastic. So was the breakfast. The noisy plumbing and heater were lass fantastic.
Gary
Stayed 1 night in Nov 2023
Response from Clarisa on 21 Nov 2023
Dear Gary,We appreicate the feedback you have taken the time to provide. I am happy to hear that you enjoyed our complimentary hot breakfast and that the staff was able to make your stay enjoyable.In regards to the maintenance issues, I will share your feedback with the Chief Engineer in an effort to continuously improve our guest experience.We hope to see you again in the future.
Dear Amy,Thank you for taking the time to share your experience with us!Please come again soon!
10/10 Excellent
Carolyn
14 Nov 2023
Carolyn
Stayed 3 nights in Nov 2023
Response from Blake Decker on 7 Dec 2023
Thank you for your feedback! I will share your comments regarding the gym with our management team in an effort to continuously evaluate areas for improvement. We hope to see you again in the future.
Place was clean and well taken care of. Will definitely stay again
Mario
Stayed 1 night in Oct 2023
Response from Clarisa on 23 Oct 2023
Dear Mario,Thank you for taking the time to share your experience while staying with us.We appreciate your feedback and we use it to provide a better experience for you, and future guests like you.We hope to see you again in the future.
8/10 Good
Shealyn
8 Oct 2023
Shealyn
Stayed 2 nights in Oct 2023
Response from Clarisa on 7 Nov 2023
Dear Shealyn,Thank you for taking the time to leave us a review! We hope to see you again the next time that you are in the area.
I had a one bedroom suite. Very spacious for one person. Full kitchen. Room was pretty clean. Was very close to restaurants. Free hot breakfast and coffee. Good for business travelers staying downtown.
micah
Stayed 1 night in Oct 2023
Response from Clarisa on 4 Oct 2023
We appreciate your feedback, and we are happy to hear that our accommodations were suitable for your needs.We hope to see you again the next time that you are in Salt Lake City.
Kind front desk. So helpful. Great big room for our family of 7.
Marilla
Stayed 1 night in Sep 2023
Response from Clarisa on 3 Oct 2023
Dear Marilla,Thank you for taking the time to share your experience while staying with us.We appreciate your feedback and we use it to provide a better experience for you, and future guests like you.We hope to see you again in the future.
4/10 Poor
Neil
Travelled with family, Travelled with family and small children
Booked a 2 room suite that seeps 8. I had 7 on our reservation. When we got to the room no bedding for the pull out bed, the bathrooms only had towels for 4 people and no extras in the room at all. Also spent 30 minutes finding a parking spot as our suv would not fit in the parking garage.
Neil
Stayed 2 nights in Sep 2023
Response from Clarisa on 2 Oct 2023
Dear Neil,Thank you for taking the time to leave us a review about your recent stay with us.I have shared your feedback with our housekeeping leaders in an effort to address your concerns, as well as continuously evaluate areas for improvement.My hope is that we get another opportunity to serve you again in the future.
Dear Liti,Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay here at the Residence Inn, and we hope to see you again in the future.
Very clean and spacious. Beds were super comfortable. Highly recommend 👌
Alexis
Stayed 1 night in Sep 2023
Response from Clarisa on 11 Sept 2023
Dear Alexis,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
10/10 Excellent
Bryce
Travelled with family
4 Sept 2023
Liked: Cleanliness, staff & service, amenities
Pool was out of service.
Bryce
Stayed 1 night in Sep 2023
Response from Clarisa on 5 Sept 2023
Dear Bryce,Thank you for taking the time to leave us a review regarding your recent stay.I apologize for the pool closure during your time with us. I know the pool is a big influence when booking a hotel, and I am very sorry that it was closed during your stay. My hope is that we get another opportunity to serve you again in the future.