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基廷酒店的評價

3 out of 5
基廷酒店
432 F St, San Diego, CA

評價

8.0

很好

10 分評分，優異；937 則評價中有 385 則" "
8 分評分，不錯；937 則評價中有 282 則" "
6 分評分，一般；937 則評價中有 146 則" "
4 分評分，欠佳；937 則評價中有 60 則" "
2 分評分，很差；937 則評價中有 64 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.0/10 

設施服務

8.0/10 

住宿狀況

評價

2/10 很差

真實旅客

讚好：職員與服務
不滿：設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Denzel Harris 於 2019年9月10日的回應
Anon, We are so very sorry to hear of your experience here at the property. We would love to hear from you regarding the issues you faced while here in greater detail. Feel free to reach out to us here at the hotel so we can get to the bottom of your issues.

8/10 不錯

Yu-Ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店位置
飯店位置位於中心區(Gaslamp District)，到各景點步行皆可到達，相當方便。 不過附近的Music Bar很多，晚上要兩點過後才不會那麼吵雜。
於 2018 年 1 月住了 3 晚
Adam Della Rocca 於 2018年1月30日的回應
Nǐ hǎo yù qīng wǒmen gǎnxiè nǐ de kèqì huà. Wǒmen kàojìn Gaslamp de suǒyǒu dōngxī, shǐ wǒmen chéngwéi lǚkè qídài tǐyàn gāi dìqū de rèmén mùdì de. Wǒmen fēicháng qídài yǔ nín hézuò, qídài wèilái zàicì jiàn dào nín.

10/10 優異

Vincent (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Good service and fair price, I like the block nearby
於 2017 年 5 月住了 5 晚
Adam 於 2017年7月1日的回應
Dear Vincent All of us at the Keating appreciate your review and kind words!

8/10 不錯

真實旅客

讚好：職員與服務
Adam Della Rocca 於 2018年5月31日的回應
Anonymous, Thank you for taking the time to review our property. We are appreciate our customers voices. Hope you decide to visit us again soon!

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Nice hotel but could be better for such price!
My wife and I stayed for 2 nights in a "stanza" located at the back which the music noise is acceptable. I have no complaint with the open bathroom but the hairdryer definitely needs cleaning. Overall is still a nice hotel but needs better cleaning and maintenance.

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
it was so so
Our stay at the keating hotel was ok . The customer service was amazing!!! Our room was dirty dusty and super small expected more since the photos online looked so fancy and clean . The location was also great and close to all the bars .
於 2020 年 3 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：住宿狀況
Great staff, bad room condition
The service was amazing, we were upgraded rooms for our anniversary. The staff was kind and friendly, and we had fast delivery of ice to our room. Overall the staff is what made our trip very special, plus you can’t beat this location- it is central to downtown and a walking distance to everything. Unfortunately, the room itself was very run down, the windows were filthy and the blinds were falling apart. The white “pane” over the window was broken and did not close the entire way, making the hotel room ridiculously loud at night, and early in the morning. Additionally, the bathroom was dirty and the toilets didn’t flush, and the furniture looked worse for the ware. I don’t know if I would return to this hotel until the rooms have been renovated.
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2020 年 3 月住了 2 晚

4/10 欠佳

真實旅客

於 2020 年 3 月住了 1 晚

10/10 優異

Krista

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and super nice staff. The rooms are comfortable— especially the beds — and it has a mince vibe. I would stay here again.
於 2020 年 3 月住了 1 晚

8/10 不錯

Heather

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 2 月住了 1 晚

6/10 一般

真實旅客

於 2020 年 3 月住了 3 晚

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing that was a bit inconvenient was no doors on the shower area. Me and my colleague were sharing a room, and it was really inconvenient for us to go into the shower and/or use the washbasin at the same time. Even if there is a curtain on the area, that would be great.
於 2020 年 2 月住了 5 晚

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
部屋の設備の使い勝手が良くない。 シャワーは部屋の中に簡単に仕切りを作っているだけで、水が床に流れ出す。 洗面台は蛇口が絶妙に悪い位置にあるので、使いづらい。また、水が周りに跳ねる、もしくは飛び散る。 テレビは壁掛けなのは良いが、埃が溜まっているのがよくわかるので清潔感が全くない。
於 2020 年 2 月住了 5 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recomendable
Buen servicio y excelente locacion!
於 2020 年 2 月住了 1 晚
Matthew H. 於 2020年3月4日的回應
Anonymous, ¡Gracias por tu gran comentario!

6/10 一般

James (Lake Arrowhead )

讚好：整潔度、設施服務和住宿狀況
Location was great for our plans. Some staff did well while others fell short. Room next door had very loud party going all night and it was impossible to get a good nights sleep. Two complaints in the middle of the night to front desk were addressed but with poor results . Would have tried to move rooms but it was 3am. Management only removed 25$ service fee for all the trouble. I worked in hospitality industry for over 20 years and that’s not how you get people back. Keating you have hope but management in my opinion needs to smooth over guest complaints better and maybe you need some real security instead of a group of young employees trying to quiet a drunken mob.
於 2020 年 2 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room smelled like mould. The shower didn’t work. The elevator sensor was broken and smashed my hand and phone.
於 2020 年 2 月住了 1 晚

10/10 優異

Brittni

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 優異

Pete’n’pfeiff (Kamloops bc Canada )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, penthouse was the coolest room we’ve stayed in, in years.
於 2020 年 2 月住了 5 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚

10/10 優異

Tamara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Matthew H. 於 2020年3月2日的回應
Anonymous, We apologize for failing on first impression. We hope you the best in your future travels to San Diego.

4/10 欠佳

真實旅客

不滿：設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Matthew 於 2020年2月8日的回應
Anonymous, We apologize for disappointing you during your stay. If you could reach out to us so we can get a better understanding of your rating we would love to hear your feedback. Thank you!

8/10 不錯

JOHN (Atlanta, Georgia )

伴侶同遊
讚好：整潔度和住宿狀況
不滿：設施服務
We liked the proximity to everything in the area, the uniqueness of the room’s decor, and the front desk staff was responsive. However, the housekeeping staff lack detail and generally was inconsistent with details.
於 2020 年 1 月住了 5 晚
Matthew 於 2020年2月8日的回應
JOHN, Thank you for taking time to review our property. I will apologize for our housekeeping staff being inconsistent during your stay. We have a high standard when it comes to housekeeping and it seems we failed you here so again, I apologize. We wish you the best in your future travels.

2/10 很差

Daniel

不滿：整潔度、住宿狀況和客房舒適度
The hotel room was unsanitary and uninviting. There were holes in the walls, mold, rust, dust and dirt — nothing was clean. Wouldn’t want to step in the shower. We left immediately, were refused a refund and booked elsewhere. The Courtyard Marriott was a little cheaper per night and a million times better. The potential of double paying for our trip was preferable to staying at the Keating. The health department should check it out.
Rust/mold on the closet door
Grime in the corner
Excessive grime in the corner
於 2020 年 1 月住了 3 晚
Matthew 於 2020年2月8日的回應
Daniel, We apologize that we failed you on first impression. I will inform you that this is not the standard of our hotel and as of now, these issues have been corrected. Thank you for your honest review, and we wish you the best in your travels.

10/10 優異

Rance

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Red Rugs & Black Walls
Besides the elevator sounding like it was going to break down every time I was on it I enjoyed this hotel! Great location if you're trying to enjoy the San Diego nightlife.
於 2020 年 1 月住了 1 晚
Matthew H. 於 2020年3月2日的回應
Rance, Thank you for your 10 out of 10 review! We appreciate your feedback; Elevator is one of the oldest in San Diego which is the reason for the sound. We welcome you back next time you're in San Diego.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Matthew H. 於 2020年3月2日的回應
Anonymous, Thank you for reviewing our property! We wish you best in your future travels.

4/10 欠佳

Nicole

商務旅客
讚好：整潔度和職員與服務
不滿：客房舒適度
Loud
Unfortunately the sleek design of my hotel room was actually a painted concrete floor-- the kind people have in basements, not bedrooms. The problem is, with a bare floor and no curtains, the room had zero sound dampening elements. This meant hearing the people above me walking around when they were in their room, plus hearing the pounding bass and dj on the mic from over at Coyote Ugly. Staff eventually gave me earplugs to help with the noise, which is a poor solution to the design issue. Secondly, the vents faced directly at the pillows on the bed so the air conditioning blew in my face whenever it kicked on. Everyone who worked there was incredibly nice, but look elsewhere for a comfortable stay.
於 2020 年 1 月住了 3 晚

10/10 優異

Eduardo

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Matthew 於 2020年1月9日的回應
Eduardo, Thank you for your 10 out of 10 review. We are thankful that we were able to host you and give you a fantastic stay. Hope to host you again in the future!

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was sort of a locker room with a bed in it, No carpet on the floor, The shower is in the bedroom, there was a mini bar with no price list and just a few scattered items. There is a fancy espresso machine in the room but only decaf espresso? No coffee in the lobby, the room keys would only work once and then you had to go down to the desk to get new ones. Glass ware in the room was spotted and dirty. TV and light switches were overly complicated, no reading lights on the night stands so you would have to get out of bed to turn off the lights if you were reading before bed... Weird place....and not in a good way!
於 2020 年 1 月住了 1 晚
Matthew H. 於 2020年1月9日的回應
Anon, The Keating Hotel is a boutique hotel that differs from the rest. Our coated concrete floors is to ensure our floors stay clean and sanitized for our guests; Rooms are loft type hence the shower being in the room. Housekeeping does strive to keep our room cleanliness top notch, so I apologized that we failed you on the glass ware. We understand this was a bad first impression, and hope the best in your future travels.

6/10 一般

Daniel

讚好：職員與服務
不滿：整潔度
於 2020 年 1 月住了 1 晚
Matthew H 於 2020年1月9日的回應
Daniel, Thank you for taking the time to give your review on our property. We would love to know what specific areas of the hotel we can improve on so we are aware. We wish you the best in your future travels.

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful service from the front desk staff.
We arrived early and attempted to check in early but they were completely sold out and had no room to put us up in. We did have a walking tour of the Gaslamp district that was going to start soon and take until mid afternoon. the front desk staff graciously held our bags until our room was ready, upgraded our room, called us to let us know that the room was ready and our bags were already in the space, helped us with directions, and were wonderful and quick at check out. Thank you Keating Hotel Team!
於 2019 年 12 月住了 2 晚
Matthew 於 2020年1月9日的回應
Michael, Thank you for your amazing review about our Keating Team. We are very thankful to have a front desk team that gives our guests a fantastic stay from start to finish. Hope to host you again in your future travels!

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況
Meh.
Service was pretty solid but that was the only real plus. Windows didn't operate properly so closing the blinds to the room were near impossible. We also had a handful of pantry moths in the room, a couple of which were smashed on the bed under a heavy throw. The floor looked fairly clean but was obviously dirty if you set foot on it barefoot or in socks. Tv is set up so you can't bring a roku or firestick. The hotel did a good job making the street noise bearable, but my God could you hear every word of your neighbors conversation, and the steel countertops plus the thin walls make everything your neighbor does annoying. I wouldn't recommend booking here at all if your a lighter sleeper or easily annoyed cause you'll have a rough night 100%. If you just want a convenient place to pass out at 4-5 am after a night of drinking that checks a lot of the boxes this place is fine. Staff seemed to respond quickly to my concerns.
於 2019 年 12 月住了 1 晚
Matthew 於 2020年1月9日的回應
Anon, We apologize for the cleanliness of your room, as this is not the standard we hold our housekeeping to. As for the noise with other guests, had we known we could have moved you rooms or had them quiet down. We apologize that your stay was not great, and wish you well in your future travels.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Matthew Hall 於 2020年1月9日的回應
Anon, We at the Keating Hotel are grateful for your 5 out 5 review for our property. We are glad we had the opportunity to host you and hope we will again next time you are in San Diego.

10/10 優異

真實旅客

於 2019 年 12 月住了 1 晚
Matthew Hall 於 2020年1月9日的回應
Anon, Thank you for reviewing our property. We are thankful to have received a 5 out of 5 review from you and from all of our staff, Thank you. We hope to host you again in the near future!

4/10 欠佳

William

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
We arrived 2 hours early for check in, my daughter had an interview for a residency at the University of San Diego a little boy. We needed to get into the room as soon as possible. A manager or viewed with me and raised his voice was very unprofessional and charge me $50 to get in to the room to hours early. The room is already in the hotel was not in Pasadena they have vacancy. He still insisted and 14 $50 to check in to hours early. He put us in a room Overlooking a roof with air conditioners in the trash was under an hour window and every morning at 5 AM the trash truck came and was very very loud. We paid for a Cityview that we did not get it. The room was not very clean. We came back one day at 3 o’clock after leaving early in the morning in our room was not clean they skipped it. The gentleman at the desk were very pleasant the manager named Jeff was very very rude and unprofessional. Will not stay there ever again.
於 2019 年 12 月住了 3 晚
Denzel Harris 於 2019年12月25日的回應
William, Thank you for taking a moment from your day to comment on your most recent stay here at the Keating Hotel. We are sorry our hotel did not meet your standards for a independent boutique property. We are sorry if at any point you felt disrespected or undermined as that is not the standard we hold our team to. We wish you the best in your future travels!

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Denzel Harris 於 2019年12月25日的回應
Michael, Thank you so very much for reviewing the property. We truly appreciate the 10 of 10 rating you have given us following your time here with us. We hope to host you again soon and wish you the very best in your travels!

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Denzel Harris 於 2019年12月20日的回應
David, Thank you so much for taking a moment to provide some feedback following your most recent stay here with us. We truly appreciate your 8 of 10 rating. Here's to a happy holiday season!

6/10 一般

Pat (Lakewood, CA)

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Front desk employees were always very kind and welcoming. Our room had water run on the floor after each shower. Our shoes got wet even though they were near our bed.
於 2019 年 12 月住了 1 晚
Denzel Harris 於 2019年12月20日的回應
Pat, On behalf of the entire team we appreciate you reaching out to review your stay here. We are so proud of our team and their efforts to make yoru stay worth while. However, it is disappointing to hear of the troubles you faced with you shower water reaching your footwear. This is truly an uncommon event and we have dispacthed our engineering team to locate the source of this issue. We thank you for bringing it to our attention and wish you the very best in your travels. Happy holidays!

10/10 優異

VERONICA

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Excellent location. Right in the heart of the Gaslamp. Bed was comfortable.
於 2019 年 11 月住了 1 晚
Denzel Harris 於 2019年12月5日的回應
Veronica, Thank you so very much for your 10 of 10 review of the Keating. It was an honor to host you and we look forward to hosting you again in the near future.

8/10 不錯

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Denzel Harris 於 2019年12月4日的回應
Andrew, Thank you so very much for reviewing the property following your most recent stay here. It was an honor to host you and we hope to see you again in the near future. Happy Holidays!

10/10 優異

Dayna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff and location
I stayed at this hotel once before last year and although the carpet in the elevator was dirty mainly Staind Everything else was great. The staff was especially helpful, courteous, and just simply Pleasant. Would definitely stay here again. the Keating hotel is very close to the Sugar Factory where I celebrated my birthday!
於 2019 年 11 月住了 1 晚
Denzel Harris 於 2019年11月27日的回應
Dayna, Thank you so very much for reviewing the property. We truly appreciate the 10 of 10 rating you have given us following your time here at the hotel. It's always a pleasure to hear of a guests unique experience here and yours is no exception! To be a part of your birthday celebrations was an honor and even more so knowing you are a returning customer. Our housekeeping supervisor has been made aware of the state of the elevator carpet, thank you for the heads up. We hope your travels bring you back this way in the near future. All the best!

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 5 晚
Denzel Harris 於 2019年11月22日的回應
Anon, Thank you so very much for reviewing the property. We truly appreciate the 5 star rating you have given us following your time here at the hotel. It's always a pleasure to hear of a guests unique experience here and yours is no exception! We hope to host you again soon and wish you the very best in your travels!

6/10 一般

Markus

不滿：住宿狀況
Not up to standard...
The room was not as according to the pictures/description. It was missing water bottles and was quite worn out. And a quite badly attempt to be premium...
於 2019 年 11 月住了 1 晚
Denzel Harris 於 2019年11月22日的回應
Markus, Isaiah, Thank you for taking a moment from your day to comment on your most recent stay here at the Keating Hotel. We are sorry our hotel did not meet your standards for a independent boutique property. We would love to talk more about the specifics of the photos and the description of the property you found issue with. We wish you the best in your future travels and look forward to continuing this conversation.

8/10 不錯

Cynthia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Denzel Harris 於 2019年11月22日的回應
Cynthia, Thank you so much for reviewing your stay here at The Keating. We truly appreciate your feedback and hope to host you again in the near future!

10/10 優異

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2019 年 11 月住了 3 晚
Denzel Harris 於 2019年11月22日的回應
Anon, Thank you so very much for reviewing the property. We truly appreciate the 5 star rating you have given us following your time here at the hotel. It's always a pleasure to hear of a guests unique experience here and yours is no exception! We hope to host you again soon and wish you the very best in your travels!

10/10 優異

Nathan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Denzel Harris 於 2019年11月22日的回應
Nathan, Thank you so very much for reviewing the property. We truly appreciate the perfect 10 rating you have given us following your time here at the hotel. It's always a pleasure to hear of a guests unique experience here and yours is no exception! We hope to host you again soon and wish you the very best in your travels!

10/10 優異

Taylor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Denzel Harris 於 2019年11月22日的回應
Taylor, Thank you so very much for reviewing the property. We truly appreciate the perfect 10 rating you have given us following your time here at the hotel. It's always a pleasure to hear of a guests unique experience here and yours is no exception! We hope to host you again soon and wish you the very best in your travels!