San Dimas Pet-friendly Hotel

"Parking was great, the staff in valet did a great job & super friendly also front desk was good. The only thing that I wasn’t happy was that the room that I got looked like they rushed to clean it, while I was taking a shower I saw the handicap chair inside the bathroom it had hairs & also the sheets had some type of crumbs "

"Booked this hotel for the bi level loft. Let me start off by saying that the rooms were really spacious and the property was clean. The staff might have been the highlight for me. Incredible staff that were helpful, accommodating, and even saved some toys we accidentally left behind eve hours after check out. One of them they held for us until the next day. The breakfast was fine. Not much to ring home about, but it was nice to not have to pay extra for breakfast and the “make your own waffle bar” was a big hit. The only reason I am giving it it a 4 star review is the location. It was very walkable and it was never a problem in the morning. At night, after long park days it would be nice to have an option other than uber (although it was only like $10 including tip to uber to the park). I know it’s not Clemente’s fault that ART went down, but that was the only negative. We did walk basically the entire time we were there though it was totally fine. Just laziness at the end of the day (lol). "

"Breakfast buffet was great staff was excellent. "

"Hot tub was cold, pool was ice cold, staff was not friendly and house keeping didn’t clean our room one time and we were there 6 nights. "

"The inside of the bed had crumbs upon checking in and there was a dirty used tissue in the ice bucket. Will not return or recommend. "

"Woefully understaffed. Literally zero service. Building was outdated. Air conditioning sounded like an airport runway. "