Lobby sitting area

Reviews of Hotel Riu Plaza Fisherman's Wharf

4 out of 5
Hotel Riu Plaza Fisherman's Wharf
2500 Mason St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 3588 out of 6183 reviews" "
Rating 8 - Good. 1565 out of 6183 reviews" "
Rating 6 - Okay. 574 out of 6183 reviews" "
Rating 4 - Poor. 245 out of 6183 reviews" "
Rating 2 - Terrible. 211 out of 6183 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s minutes away from Pier 39 and all restaurants very conveniently placed. Everything does close at
Stayed 1 night in May 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfasts were good. Not many amenities. No restaurants. Rooms are kind of small, but housekeeping and staff were great.
Stayed 5 nights in May 2024

8/10 Good

Alexandria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel. The location is good (walking distance to the wharf, the MUNI and the cable car stations). The room is cleaning, including the all bed sheets. The part that I like the most is the breakfast. They offer really nice & fresh buffet breakfast daily with various choices. Highly recommended.
Stayed 6 nights in May 2024

8/10 Good

Derran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff extremley helpful and pleasant. Breakfast excellent and again staff were pleasant and helpful. Only negative, you coulf here the guests above you moving around.
Stayed 3 nights in May 2024

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price with discount on Expedia. Parking was difficult with our vehicle.
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Robyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! In such a good area! Free breakfast is amazing. Beds are so comfy. Good value for what you pay! Would stay again Forsure
Stayed 4 nights in May 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Rupinder

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jingjing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 5 nights in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property has many dining options within walking distance. Stayed here before our cruise. My only negative is there wasn't a elevator to get to our room but it was only 6 stairs or so. Wouldn't be so bad if we weren't packed for a 12 day cruise. The breakfast that was included was busy but excellent. Would stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Nancy, TEMPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and clean. Close to Fisherman's Wharf... within a few minutes walking distance. There is a bar in the hotel... free breakfast... and they have a little deli tupe store for drinks and sandwiches. I will definitely stay here for future San Francisco trips.
Stayed 1 night in May 2024

6/10 Okay

Maria

Liked: Staff & service
C
Stayed 2 nights in May 2024

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Evangelina

Very nice hotel, clean property. Hotel has a nice bar and several seating option indoor and outdoor. Walking distance to the wharf.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in a great location, with onsite parking, however $40 to park for hotel guests per day is excessive in my opinion. The location is great for walking to attractions like Pier 39 and the Alcatraz ferry. Breakfast was amazing with alot of selection! It gets very busy though, so get there early. The only real negative comment is that I had to fight to get them to honor my Expedia VIP benefit for a parking credit, and as of yet, i still have not received a credit back on my Visa. Otherwise this was a great stay!
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 17 May 2024
Dear Kimberly,Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. However, we would like to clarify that much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly, as we do not know their conditions and their policy in regards the mentioned matter.It is through your booking channel that we can review what happened and give you an appropriate response.We hope to see you again. Kindest Greetings, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Påssion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind
Stayed 1 night in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Påssion,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Dathard

Very clean and convenient location.
Stayed 1 night in May 2024

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay—so convenient! Our only issue was the entrance to the parking garage was very low and we couldn’t get our vehicle in (limit of 6 feet). Otherwise, all was great!
Stayed 1 night in May 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Full breakfast buffet included in the hotel price was outstanding..fresh and fast! Was not expecting such a spread of choices.
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 17 May 2024
Dear Amy,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 16 May 2024
Dear Liliana,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!love you back, Liliana,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Pamela C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to restaurants & fisherman wharf
Stayed 1 night in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Pamela C,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

FRANCISCO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 15 May 2024
Dear FRANCISCO,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, clean and super location staff was very kind and helpful. The breakfast was outstanding beautiful pool too! Great place to stay without a doubt in the Fisherman’s warf area of San Fransisco!
Stayed 6 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 13 May 2024
Dear James,Thank you very much for your compliments, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day, James.Loving Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Philip

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Closeness to the waterfront and the Hop-on Hop-off bus. The breakfast was great. There was a lot of choice. The only thing missing was skim milk.
Stayed 3 nights in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 15 May 2024
Dear Philip,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon, Philip!Kindest wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

wan khairul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near attractions. There's a halal chicken restaurant just a 3-minute walk away. The staff is okay and accommodating. The hotel is clean, and breakfast is served buffet-style with continental only.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 13 May 2024
Dear wan khairul,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, amenities
the breakfast was my favorite part and location is great. walking distance to piers. We will definitely come back.
Stayed 1 night in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear kelly,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Carolyn Taway

Travelled with family
Liked: Cleanliness, staff & service
the room is not very impressive
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 8 May 2024
Dear Carolyn Taway,Many thanks for sharing your feedback with us.We are truly sorry the room did not live up to the standards you expected.We are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The pool did not feel like it was heated
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 9 May 2024
Dear Kim,We would like to thank you for being our guest. Thank you very much for your positive feedback, it is very gratifying to read you had a nice time.Nevertheless, we will forward your comment about the pool to the department in charge.Wishing to welcome you again.Kindest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Sabine Gerda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service
Stayed 1 night in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 9 May 2024
Dear Liliana,Thank you very much for your brilliant ratings.We are delighted to read your kind remark.Hoping to welcome you again very soon.Kindest wishes, Liliana,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Ranjana, Riverbank

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Feather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was unbelievably delicious! The staff was helpful and very courteous.
Stayed 3 nights in May 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 9 May 2024
Dear Feather,Thank you very much for staying with us and for taking the time to share your valuable feedback.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon.And we wish you a beautiful day!Warmest Greetings,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This place is very near to walking around in the fisherman’s wharf and other tourist attractions.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Susan,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

William

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I was not impressed with anything. The breakfast buffet was pretty good but I ask.. what is the extra $200 resort fee for?? I would not stay here again.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear William,We are very sorry to hear that you left our facilities with such a feeling that does not at all correspond to our standards of guest service that characterise us so much.On our website you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Katelynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean. Breakfast buffet was great! The parking is expensive but well worth as it felt safe. The only down side was checking in. I felt the staff wasn’t super friendly but it was such a small part of our entire stay. Would stay there again for sure
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 9 May 2024
Dear Katelynn,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that overall you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Joseph P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, from the initial greeting after easily finding parking, through the incredible breakfast and warm and helpful staff. Thanks for an amazing stay.
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. I love the fact that breakfast was served daily and was included in the hotel fee. Very beautiful spread of food and options. Lastly, the staff were AMAZING! I would stay here again and again.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 9 May 2024
Dear Cheryl,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Maritza

Stayed 2 nights in Apr 2024

8/10 Good

Kiyomi

Stayed 2 nights in Apr 2024

8/10 Good

DOMINIC

Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 8 May 2024
Dear Dominic,Thank you very much for your ratings.It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon.Loving Regards, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, very walkable to Pier/Wharf areas, close to tour meeting spots and public transportation. Breakfast options were good including gluten free toast and muffin when inquired to staff. Room was nicely quiet, clean and comfortable. Staff were accommodating, able to securely store luggage after check out until departing for next destination. Would return again.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf on 9 May 2024
Dear K,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much, K!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on 7 May 2024
Dear Elizabeth.We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Elizabeth.Warmest Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the first time for this property. We loved how close it was to Fisherman’s wharf and other places. We felt very safe and the included breakfast was amazing!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on 6 May 2024
Dear Roy,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon, Roy.Kindest Regards!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Silvana

Liked: Cleanliness
Stayed 3 nights in Apr 2024