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Reviews of Castle Inn

2 out of 5
Castle Inn
1565 Broadway, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 622 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Staff & service, property conditions & facilities
This was a very clean, very modern hotel in San Francisco. I will definitely be staying here again in the future.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a pretty good area with some good dining options nearby. From the outside the property looks a little worn but the bed was comfortable and parking was adequate. There were no real problems with our three night stay.
Stayed 3 nights in May 2024
Response from D on 21 May 2024
Thank you for your review, and thank you for choosing the Castle Inn!

10/10 Excellent

Susan K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from D on 18 May 2024
Thank you for your review, and thank you for choosing the Castle Inn!

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were greated by a friendly male who allowed us to store our luggage since we came in early from our international flight. He was helpful with directions to wander down to Fishermans wharf while we waited for check tin time. The beds were comfortable but the towels were very small and very old. Great location handy to everywhere so we would stay againn.
Stayed 4 nights in May 2024
Response from D on 16 May 2024
Im happy to hear that you enjoyed your visit. Thank you for visiting the Castle Inn.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem! It is very clean and safe. It is walkable to just about anywhere. I would definitely stay here again!
Stayed 3 nights in Apr 2024

6/10 Okay

Daniela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The person at night when I arrived at the hotel really made me extremely anxious when he said that they were “closed” and I couldn’t check in and made me believe I wasn’t able to get into the room I paid for. For context, it was 11:10pm and their check in “closed” at 11. You really shouldn’t frighten travellers by starting the conversation with “sorry we’re closed” . Anyways our room key was placed on top of the vending machine in an unsealed envelope. I have NEVER seen anything like that….I can’t imagine if I was any shorter- I would never be able to reach on top of a vending machine for the envelope. Then what?parking is extremely tight but free. Rooms were standard and clean but this experience left a really bad taste in my mouth.
Stayed 2 nights in Apr 2024
Response from D on 29 Apr 2024
We do close the lobby at 11pm. We advertise the check in hours on the websites. We send you a reminder email. We call you on the night of check in to remind you. With all our efforts you somehow are surprised by the hours for check in. You got very angry and complained. Instead of cancelling your reservation, we make an exception for you. We rearrange our schedules for you. After all this you complain about it and give us a bad review.

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was so soft it was like sleeping on Jello, but the pillows are so hard i had to add clothing.
Stayed 1 night in Apr 2024
Response from D on 29 Apr 2024
I apologize that the bed is too soft for you. Unfortunately it is difficult to find a good fit for all guests. We ordered the best Serta mattress that we could find at a cost of several thousand dollars per mattress. We were told that it would be a happy medium for the majority of people. I have noted the complaint for further review.

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem in sf
Response from D on 24 Apr 2024
It was a pleasure to be your host. Thank you for staying at the Castle Inn.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in great location and it’s very clean
Stayed 1 night in Apr 2024
Response from D on 20 Apr 2024
Thank you very much for staying here. Im glad that you enjoyed your stay.

10/10 Excellent

PETER

Stayed 1 night in Apr 2024
Response from D on 2 May 2024
Im so happy that you enjoyed your visit. Thank you for visiting the Castle Inn.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive, nice, free parking!
Stayed 1 night in Apr 2024
Response from D on 11 Apr 2024
Thank you for staying here, and thanks for the review.

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Proprietor was awesome. Onsite parking awesome. No complaints although room has that smell of an old hotel room
Stayed 1 night in Apr 2024
Response from D on 8 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Desirae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and updated hotel. Walking distance. Friendly staff. Clean and affordable! Had a great stay with kids would definitely stay again.
Stayed 3 nights in Mar 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
safe and location good
Stayed 1 night in Mar 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close walking distance to many restaurants and free parking is a definite plus!
Stayed 1 night in Apr 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Perfect location. Great price includes parking. Room clean. Neighborhood walkable with multiple restaurants.
Stayed 1 night in Mar 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Rebel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the price, how close it was to everything and the free parking. The beds were really comfortable and the man that checked us in was very kind. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from D on 3 Apr 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities
It has a good lighting and good location. Parking was convenient. Room was a little compact and bathroom. It doesnt have a good vantilation.
Stayed 2 nights in Mar 2024
Response from D on 18 Mar 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super nice and helpful. Very accommodating
Stayed 1 night in Mar 2024
Response from D on 14 Mar 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can not go wrong.. Warm welcome and the gentleman wrote on the map where we were where to see where not to go and bus no etc to get around... Room was bright simply furnished but clean tidy and fresh Great location easy walk to cafes and restrurants the room had a fridge and microwave so you can also enjoy a night in after a busy day... Yer I'd stay again and recommend
Stayed 3 nights in Mar 2024
Response from D on 12 Mar 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Ma Domelyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 4 nights in Mar 2024
Response from D on 12 Mar 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Very clean and safe, and helpful staff. A variety of great places to eat or pick up food just around the corner. Easily walkable to transit or sites, great location for driving in and out of the city.
Stayed 3 nights in Feb 2024
Response from D on 5 Mar 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Now we understand why the others reviews said that. It was really convenient that it had parking on site. It looks small but really easy to access.
Stayed 2 nights in Feb 2024
Response from D on 27 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Amazing neighborhood and the free parking is a huge bonus.
Stayed 4 nights in Feb 2024
Response from D on 26 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Satomi, salinas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to dinner, good coffee shop and it was very convenient. Stayed for business trip. It was bummer only one parking spot per room but understandable for SF parking situation. My go to for business trip.
Stayed 4 nights in Feb 2024
Response from D on 24 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious. Great location. Will stay there again.
Stayed 2 nights in Feb 2024
Response from D on 23 Feb 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D on 23 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

JIALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D on 23 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Rashida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all sightseeing. Enjoyed the fact that it was walkable to all areas that Damon (front desk)suggested. The housekeeping staff were also very pleasant and helpful with supplies. Overall, would recommend this location.
Stayed 4 nights in Feb 2024
Response from D on 23 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from D on 17 Feb 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed before in a front room with no neighbors. This time had a couple in adjoining connected room. Could hear conversations and noise. Was ok as they were quiet but very problematic if uplate. Free parking great but just be careful maneuvering. Park and don't use the car again until you leave. Great neighborhood. Walked to North Beach and back. Wow a workout. All in all a really good deal!
Stayed 2 nights in Feb 2024
Response from D on 16 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

MARK ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from D on 14 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Ss

Stayed 1 night in Feb 2024
Response from D on 20 Mar 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Gina

Business traveller
Disliked: Staff & service
I'd come back
The beds are very comfortable. It was great to have parking but the spaces were tiny. The vending machines were empty, that was disappointing. The room was clean and bathroom was renovated. It was nice to have coffee and a mini refridgerator.
Stayed 2 nights in Feb 2024
Response from D on 14 Feb 2024
Thanks for staying with us. We really appreciate your review!

2/10 Terrible

Diana

Travelled with partner
Disliked: Property conditions & facilities
The towels are tiny, hand towel size and terrible. The room had no air flow and the AC didn’t work. The phone was completely broken. When I called from my cell to get more towels, they hung up on me. Twice. The soap was teeny, scratchy, and smelled rancid. The toilet paper was one ply. There were holes worn into the carpet. The door didn’t lock and had to be slammed hard to even shut at all. The whole thing was so bad that I left a full day early because I couldn’t bear it for another second.
Stayed 2 nights in Feb 2024
Response from D on 14 Feb 2024
I apologize about your dissatisfaction. We will pay special attention to the concerns that you raised. Thank you for bringing it to our attention.

10/10 Excellent

Michael A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy repeat customer
I stay here often and am very happy with the modern, spacious rooms, ample parking, and relative quiet. Also very close to great bars and restaurants.
Stayed 3 nights in Feb 2024
Response from D on 14 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little evening!
Free parking and security cameras all over the property so I felt safe staying here. The older man and the woman who work in the office were both very kind any time I spoke to them and very polite. Check in was super easy and no-fuss. It's an older building with no real frills but my room was spacious and very clean and they obviously tried to make it cozy. I had noise-cancelling earphones so the street noise didn't bother me much but if you're a light sleeper you may want earplugs just for traffic noise since it's in a busier area. My only recommendation would be that they fix or restock their vending machines - their drink machine was broken altogether and snacks were totally empty except for one bag of Gardettos! But there's plenty of stuff within walking distance and the rooms come with mini fridge, coffee pot and microwave so you can make food in your room or keep drinks!
Stayed 1 night in Feb 2024
Response from D on 14 Feb 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms. Comfy bed. Free parking but only because it's a tight squeeze for any car. I'd stay again.
Stayed 1 night in Feb 2024
Response from D on 14 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D on 9 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tina, PALMDALE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything
Stayed 2 nights in Feb 2024
Response from D on 9 Feb 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Darrell

Business traveller
Great place!
Stayed 1 night in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spic and apan. Very comfy bed. Great location. Elevator is a little rough and outside is as well, but the room and price was great 👍! Definitely will return if i am in town.
Stayed 2 nights in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Chinatown, the Wharf and Lombard st. (excellent food near by).
Stayed 5 nights in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Jasmine, chico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been staying at Castle Inn for many years. The staff is amazing and it's always clean and convenient. I really appreciate them always being able to accommodate us. Thanks again for the amazing stay! Y'all rock as usual
Stayed 1 night in Dec 2023
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

K Nick

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

8/10 Good

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, great location, relatively quiet for being on a busy street. Good place to stay for a short visit, no complaints.
Stayed 3 nights in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!

10/10 Excellent

Xiaodong, Jersey City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with microwave and small refrigerator. In a safe neighborhood. The hotel has free parking. The price is affordable.
Stayed 7 nights in Jan 2024
Response from D on 30 Jan 2024
Thanks for staying with us. We really appreciate your review!