Exterior

Reviews of Courtyard by Marriott Redwood City

3 out of 5
Courtyard by Marriott Redwood City
600 Bair Island Road, Redwood City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 963 reviews" "
Rating 8 - Good. 251 out of 963 reviews" "
Rating 6 - Okay. 82 out of 963 reviews" "
Rating 4 - Poor. 41 out of 963 reviews" "
Rating 2 - Terrible. 39 out of 963 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and reasonable price
Stayed 2 nights in Apr 2024

10/10 Excellent

Xuan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

10/10 Excellent

gilman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Basil, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Conveniently located in the middle of San Francisco Bay area.
Stayed 1 night in Apr 2024

10/10 Excellent

Vinzcent Rey

Liked: Cleanliness, property conditions & facilities
Nice and clean i like the place its good to staycation for a little while to relax and enjoy the place
Stayed 1 night in Apr 2024

10/10 Excellent

Sou

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and very clean rooms. Rooms are updated and modern.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you so much for the amazing rating. I am glad you enjoyed our rooms. Thank you for staying at Courtyard Redwood City.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and good accommodations
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you so much for your rating. I'm glad you liked the location and our accommodations. Thank you for staying at Courtyard Redwood City

10/10 Excellent

Deborah

Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Thank you so much for an amazing rating. I'm glad you enjoyed your stay at Courtyard Redwood City.

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kazi Ahmed, General Manager on 2 Mar 2024
Dear Vadym,Thank you so much for taking the time to leave a review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Your 5-star rating is greatly appreciated.We strive to provide exceptional service and ensure that our guests have a memorable and enjoyable stay. It's wonderful to know that we met your expectations and that you were satisfied with your time at our property.If there's anything else we can do to make your next visit even better, please feel free to reach out to us. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Harrot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 3 Feb 2024
Dear Harrot,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words and the 5 out of 5 rating you gave us on Expedia.We are thrilled to hear that you had a very nice experience during your stay with us. Your satisfaction is extremely important to us, and we are delighted to know that we were able to meet your expectations.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We are always here to assist you and ensure that you have a wonderful experience every time you visit us.Once again, thank you for choosing to stay with us and for your positive review. We truly value your feedback and look forward to welcoming you back to our hotel in the future.Warm regards,

10/10 Excellent

Zoe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kazi Ahmed, General Manager on 29 Jan 2024
Dear Zoe,Thank you so much for taking the time to leave a review on Hotels.com. We greatly appreciate your feedback and are thrilled to see that you rated your experience with us a perfect 10 out of 10.Your positive review means a lot to us and serves as a testament to the hard work and dedication of our team. We are delighted to hear that you had a fantastic stay with us and that our property met your expectations.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We hope to have the pleasure of welcoming you back in the future.Warm Regards,

8/10 Good

Yesenia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kazi Ahmed, General Manager on 3 Feb 2024
Dear Yesenia,Thank you for taking the time to share your feedback about your recent stay at our hotel on Expedia. We appreciate your review and the 4 out of 5 rating you gave us.We are glad to hear that you had a positive overall experience during your stay. Your feedback is important to us as it helps us identify areas where we can improve and enhance the experience for our guests.If there are any specific areas or aspects of your stay that you would like us to address or any suggestions you would like to share, please let us know. We value your input and are always looking for ways to enhance our services.Once again, thank you for choosing to stay with us and for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Kazi Ahmed, General Manager on 13 Feb 2024
Thank you, Laura, for your wonderful review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us.Providing exceptional service and creating a comfortable environment for our guests is our top priority, so it's gratifying to know that we met your expectations. We appreciate your five-star rating and are glad that you had a great time at our hotel.Thank you again for choosing our hotel and for your positive feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.

6/10 Okay

MICHAEL, SANTA ROSA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good facility, but our room faced Highway 101. The highway noise interfered with our sleep.
Stayed 1 night in Jan 2024
Response from Kazi Ahmed, General Manager on 12 Jan 2024
Dear Michael,Thank you for sharing your feedback with us regarding your recent stay at our facility. We appreciate your overall positive comments about our facility. However, we understand that the noise from Highway 101 outside your room disrupted your sleep, and we apologize for any inconvenience this may have caused.We strive to provide our guests with a comfortable and peaceful environment, and we understand that a good night's sleep is essential for a pleasant stay. We apologize for falling short in this aspect and for any inconvenience you experienced as a result of the highway noise.Your comments are valuable to us, and we will make sure to address this issue to minimize such disturbances in the future. We always aim to provide our guests with a relaxing and enjoyable experience, and we regret that this was not fully achieved during your stay.Thank you for bringing this matter to our attention. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Excellent

Jeanne

Stayed 1 night in Jan 2024
Response from Kazi Ahmed, General Manager on 3 Feb 2024
Dear Jeanne,Thank you for taking the time to review your recent stay at our hotel on Expedia. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us, giving us a 5 out of 5 rating.We strive to provide exceptional service and a comfortable stay for all our guests, and we are thrilled to know that we succeeded in meeting your expectations. Your kind words serve as a great motivation for our team to continue delivering excellent experiences to all our guests.If there is anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We are here to ensure that every visit is enjoyable and memorable.Thank you once again for choosing to stay with us and for your wonderful review. We look forward to welcoming you back to our hotel in the near future.Warm regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kazi Ahmed, General Manager on 17 Jan 2024
Dear Jonathan,Thank you for taking the time to share your wonderful feedback on Hotels.com. We are thrilled to hear that you had a 10 out of 10 experience with us.Your positive rating means a lot to us, and we are grateful for your kind words. We strive to provide exceptional service and create memorable experiences for our guests, and we are glad to know that we succeeded in doing so during your stay.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We appreciate your support and look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night to avoid having to drive a long way home after a New Year's Eve party. Would recommend to anyone needing a hotel in this area. Did not have an opportunity to use any of the amenities.
Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 4 Jan 2024
Dear Don, thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are glad to hear that you had a positive experience during your stay with us. We understand that your main goal was to have a comfortable place to stay after a New Year's Eve party, and we're happy to hear that our hotel met your expectations in that regard. We strive to provide a cozy and convenient environment for all our guests. Although you didn't have a chance to use any of our amenities, we hope that you will have an opportunity to do so during your next visit. We have a range of facilities and services that we believe would enhance your experience even further. Thank you for recommending our hotel to others in need of accommodation in this area. We look forward to welcoming you back in the future.Best regards,

2/10 Terrible

???????

Disliked: Cleanliness, staff & service, property conditions & facilities
Complete mess during check in process! I booked one room through Expedia, during check in process they told me that there are two rooms under my name but they cancelled them and booked a new room directly through Mariott. Later it revealled that they charged me for 2 rooms when i called them thay told me that i need to call Expedia there was nothing they can help me with. On top of that she hanged up on me. Disgusting place with below zero service and incompetent people. Btw you won't find any single bottle of water in the room, they don't offer complimentary water and they charge for parking, $18 per night, in Redwood city.
Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 4 Jan 2024
Dear valued Guest,Thank you for bringing your concerns to our attention regarding your recent check-in experience at Courtyard Redwood City. We apologize for any inconvenience or confusion you may have experienced during the process.We understand that there was a discrepancy with your room reservation, and we sincerely apologize for any inconvenience caused. Our team strives to provide seamless and efficient service, and we apologize for any miscommunication or inconvenience you encountered. We have shared your feedback with our front desk team to ensure that similar situations are handled more effectively in the future.Regarding the billing issue, we apologize for any frustration you experienced. While our hotel is responsible for managing reservations made directly with us, reservations made through third-party booking platforms such as Expedia are typically handled by the booking agency. However, we apologize if there was any miscommunication or lack of assistance during your call. We will address this internally to ensure better communication and support for our guests.In regard to the lack of complimentary water in the room, we apologize for any inconvenience caused. We appreciate your feedback and will review our amenities to ensure a more comfortable stay for our guests.Lastly, we apologize for any dissatisfaction with our parking policy. We understand that parking charges can be an inconvenience, and we will take your feedback into consideration as we evaluate our policies.We value your feedback and the opportunity to address your concerns. If there is anything else we can do to assist you or if you would like to further discuss your experience, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Best regards,

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2023
Response from Kazi Ahmed, General Manager on 28 Dec 2023
Dear Ashley,Thank you so much for taking the time to leave a positive review on Expedia. Your feedback means a lot to us, and we are thrilled to hear that you had a wonderful experience. We truly value your business and hope to have the pleasure of welcoming you back in the near future.We wish you all the best in 2024 and beyond!Warm regards,

10/10 Excellent

Shih

Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear Shih,Thank you for your review and giving us a perfect rating of 5 out of 5 stars! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. We truly appreciate your kind words and recommendation.Our team works hard to provide exceptional service and ensure that our guests have a memorable stay. Your satisfaction is our top priority, and it is always rewarding to receive positive feedback like yours.If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear John,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations and that you rated your stay with only 1 out of 5 stars.We would greatly appreciate it if you could provide us with more details about your stay and what specifically led to your dissatisfaction. Your feedback is important to us, as it helps us identify areas for improvement and ensure that we provide a better experience for our future guests.We would like to assure you that we take all guest feedback seriously and use it as an opportunity to make necessary changes and improvements. We apologize for any inconvenience caused during your stay and we hope to have the opportunity to make it right for you in the future.We hope to have the chance to welcome you back for a more positive experience.Warm regards,

8/10 Good

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a restaurant in walking distance
Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear Kevin,Thank you for your review and for rating your stay with 4 out of 5 stars. We appreciate your feedback and are glad to hear that you had a positive experience overall.We understand your desire for a restaurant within walking distance in Redwood City downtown. We currently have a bistro on-site open for breakfast and dinner. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Robert, Pacific Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ltd parking butA clean hotel with friendly staff. The proximity to walking trails is surprisingly good but harder to walk to restaurants/downtown.
Stayed 1 night in Dec 2023
Response from Kazi Ahmed, General Manager on 22 Dec 2023
Dear Robert,Thank you for taking the time to share your feedback on Expedia. We appreciate your 4 out of 5 rating and your kind words about our clean hotel and friendly staff. It's great to hear that you enjoyed the proximity to walking trails.We understand that the walking distance to restaurants and downtown may have been a bit challenging. While we do have a Bistro on-site serving breakfast and dinner. We appreciate your feedback regarding the limited parking. We will take this into consideration as we continue to enhance our services.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Alvaro

Travelled with family
Liked: Cleanliness, staff & service
Hotel Ok, Disappointed with Surrounds.
We're actually satisfied, nice & friendly people, very clean, good price, but when we were arriving to the property couldn't believe it was actually the right address, the surrounds are very bad... It's the outskirts of Redwood City.
Stayed 2 nights in Nov 2023
Response from Kazi Ahmed, General Manager on 23 Dec 2023
Dear Alvaro,Thank you for sharing your feedback. We are glad to hear that you found the hotel to be satisfying in terms of cleanliness, price and the friendliness of the staff. We appreciate your feedback and hope to welcome you back in the future for an even better stay.Warm regards,

4/10 Poor

JAMES

Travelled with family
Disliked: Amenities, property conditions & facilities
Power switches and outlets did not work. Soap dispenser in shower was empty.
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General Manager on 23 Dec 2023
Dear James,Thank you for sharing your feedback. I'm sorry to hear that you experienced issues with the power switches and outlets during your stay. It's also disappointing to hear that the soap dispenser in the shower was empty. I apologize for any inconvenience caused. I have passed your comments along to the relevant departments to address these issues and ensure that they are resolved promptly. We appreciate your feedback and hope to have the opportunity to provide you with better experience in the future. Warm regards,

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Okay 👍
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear Miguel,Thank you so much for your review and giving us a perfect rating of 5 out of 5 stars! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Our team works hard to provide exceptional service and ensure that our guests have a memorable stay. Your satisfaction is our top priority, and it is always rewarding to receive positive feedback like yours.If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General Manager on 23 Dec 2023
Dear Barry,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that your experience was great and that you enjoyed every aspect of your stay. We appreciate the perfect score 5 out of 5.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for another exceptional stay. Warm regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I like it room
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General manager on 23 Dec 2023
Thank you for your review, Carlos. We're glad to hear that you liked your room during your stay with us. We strive to provide comfortable and enjoyable accommodations for our guests, and it's always rewarding to receive positive feedback. We appreciate you taking the time to share your experience, and we hope to welcome you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

4/10 Poor

Kimberly

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General Manager on 23 Dec 2023
Dear Kimberly,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations and that you rated your stay with only 2 out of 5 stars. We would greatly appreciate it if you could provide us with more details about your stay and what specifically led to your dissatisfaction. Your feedback is important to us, as it helps us identify areas for improvement and ensure that we provide a better experience for our future guests. We would like to assure you that we take all guest feedback seriously and use it as an opportunity to make necessary changes and improvements. We apologize for any inconvenience caused during your stay and we hope to have the opportunity to make it right for you in the future. We hope to have the chance to welcome you back for a more positive experience.Warm regards,

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear Margarita,Thank you for your feedback and for rating your stay with us. We appreciate your honesty and the 8 out of 10 star rating.We are glad to hear that your overall experience was positive. We would love to know if there is anything specific that we can improve upon to make your next stay even better. Your feedback is invaluable to us as we constantly strive to exceed our guests' expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was great. The front desk staff was friendly and engaging and went out of their way to help me with some things. A special thanks to a woman (I believe her name was Faiva) who help assisted me with some computer printing and more. The room was clean and I liked that they had some ice cream close at hand for my late-night needs. Thanks to everyone.
Stayed 2 nights in Nov 2023
Response from Kazi Ahmed, General Manager on 21 Dec 2023
Dear Thomas,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that your experience was great and that you enjoyed every aspect of your stay.We are especially thrilled to hear that our front desk staff, particularly Faiva, provided you with exceptional service. It is always our goal to go above and beyond to assist our guests, and we are glad to hear that Faiva went out of her way to help you with your computer printing needs. We will make sure to pass along your kind words to her and the rest of the team.It's also wonderful to know that you found your room to be clean and comfortable. We understand the importance of a clean and inviting space for our guests, and we strive to provide the highest level of cleanliness and comfort.We are glad you appreciated the convenience of having ice cream nearby for your late-night cravings. It's the little things that can make a stay more enjoyable, and we are always looking for ways to enhance our guests' experience.Thank you again for your kind words and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

8/10 Good

Caroline

Stayed 2 nights in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Thank you, Caroline, for choosing to stay with us. We sincerely hope that you had a pleasant experience during your stay. We greatly appreciate your positive review, scoring us 8 out of 10. Rest assured; we will put in even more effort to ensure that your next stay with us earns a perfect 10 out of 10. Have a wonderful day!

10/10 Excellent

chaesung

Liked: Cleanliness, staff & service, property conditions & facilities
Service is really good.
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Chaesung, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service to be excellent. Your positive feedback means a lot to us and serves as a great encouragement for our team. We appreciate your 5-star rating and we will continue working hard to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future.Thank you once again and have a fantastic day!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Diana,Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with us and that you awarded us a perfect 5-star rating. Your feedback is truly appreciated and it motivates us to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.Thank you once again for choosing us and for taking the time to leave a review.

10/10 Excellent

kay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
traffic was very bad. there is only one way out so when there is a construction , it takes 20minutes to exit. the dinner menu at the restaurant in the lobby needs some upgrade. other than that it was really good. staffs were super helpful and went above and beyond
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Kay,Thank you for taking the time to share your feedback with us. We are glad to hear that overall, you had a good experience during your stay and that our staff went above and beyond to assist you. We appreciate your understanding regarding the traffic situation, especially during construction. We apologize for any inconvenience caused by the delay in exiting the property.Your comments regarding the dinner menu at our restaurant have been duly noted. We are continuously striving to improve our offerings, and your feedback helps us in our efforts to provide an enhanced dining experience for our guests. We will take your suggestion into consideration as we work on upgrading our menu.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an even better stay.Have a fantastic day, Kay!

6/10 Okay

Dayra

Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Dayra,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and value your input.We apologize if your experience with us did not meet your expectations. We would love to learn more about your specific concerns so that we can address them and make improvements for our future guests.If you would be willing to provide additional details or suggestions, we would greatly appreciate it. Our aim is to constantly improve and provide the best possible experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

8/10 Good

Szandra, Old Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, comfortable sheets and redone modern bathrooms. Good parking, but it cost extra. Gym is outdated and have very limited equipment. Starbucks in the hotel which makes convenient coffee. I would stay here again.
Stayed 2 nights in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Szandra,Thank you for taking the time to share your feedback about your recent stay with us at our hotel. We appreciate your positive comments regarding our comfortable sheets and modern bathrooms. It's great to know that you found our parking convenient, although we apologize for any inconvenience caused by the extra cost.We appreciate your feedback regarding our gym and apologize for any dissatisfaction caused. We understand that having updated equipment and a wider range of options is important for our guests, and we will certainly take your comments into consideration as we continue to improve our facilities.We're glad to hear that the Starbucks on-site added convenience to your stay, and we're delighted to know that you would stay with us again. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,

10/10 Excellent

Cathryn J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Good stay
As good as usual. Friendly. Clean
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Cathryn,Thank you for your kind review and for choosing to stay with us again. We are thrilled to hear that your experience was as good as usual and that you found our staff to be friendly and our facilities clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we are glad that we were able to meet your expectations.We appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future.Best regards,

10/10 Excellent

Otha

Travelled with group
Excellent Redwood City Marriott
My stay was excellent. That is a great staff. They give you space & the front desk are above average
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Otha,Thank you for taking the time to share your excellent experience at our Courtyard by Marriott in Redwood City. We are delighted to hear that your stay was nothing short of fantastic and that our staff made a positive impression on you. Providing exceptional service and ensuring our guests' comfort is a top priority for us, so we are thrilled to hear that our front desk team went above and beyond to make your stay memorable.We truly appreciate your kind words and recommendation. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future for another excellent stay.Warm regards,

10/10 Excellent

Irecel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and the hotel was clean!
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Irecel,Thank you for sharing your fantastic review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly staff and the cleanliness of our property. Ensuring a welcoming and clean environment for our guests is a top priority, and we're delighted to hear that we met your expectations.We hope to have the pleasure of welcoming you back again in the future and providing you with another outstanding experience.Best regards,

2/10 Terrible

hector

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 24 Oct 2023
Dear Hector,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconvenience or dissatisfaction you may have experienced during your stay.We would appreciate it if you could provide us with more details about your concerns, as this will help us address the issues and make improvements to ensure a better experience for our future guests.Please feel free to reach out to our management team directly so that we can discuss your concerns in more detail and work towards a resolution.Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right in the future.Best regards,

8/10 Good

Josie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I decided to do an impromptu visit to NorCal. We didn’t want to stay in San Francisco so we decided to stay in Redwood City since it’s not far from the airport. We stayed at the Courtyard. The hotel was clean, front desk was nice and the room was comfortable. The bed was okay but my husband and I are ruined since we have a sleep number at home. The shower was nice. The only con for this place was that when you check in they ask about cleaning service and I opted for every other day but it never happened. Everything else was good.
Stayed 3 nights in Sep 2023
Response from Kazi Ahmed, General Manager on 9 Oct 2023
Dear JosieThank you for choosing to stay at the Courtyard in Redwood City during your impromptu visit to NorCal. We are delighted to hear that you found our hotel to be clean and our front desk staff to be friendly. It's great to know that you found your room comfortable and enjoyed the nice shower.We apologize for any inconvenience regarding the cleaning service. We appreciate your feedback and will address this issue with our team to ensure that it is resolved promptly.Thank you for sharing your overall positive experience with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kazi Ahmed, General Manager on 9 Oct 2023
Dear Jeremy,We greatly appreciate your feedback and are thrilled to learn that you gave us a perfect score of 10 out of 10. Your support and satisfaction mean a lot to us, and we are grateful for your business. We eagerly look forward to the chance to welcome you back soon.Warm regards,

10/10 Excellent

Edie

Stayed 1 night in Oct 2023
Response from Kazi Ahmed, General Manager on 9 Oct 2023
Dear Edie,Thank you so much for your feedback. We are delighted to hear that you rated us a perfect 10 out 10. Your business is truly appreciated and are thrilled to know that you had a wonderful experience with us. We can't wait to have the opportunity to welcome you back in the near future. Warm regards,

10/10 Excellent

Mindy, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, close to a nature parks and restaurants.
Stayed 2 nights in Sep 2023
Response from Kazi Ahmed, General manager on 9 Oct 2023
Dear Mindy, Thank you for your feedback! We are glad to hear that you enjoyed our pool. Our location is indeed convenient, with close proximity to nature parks and restaurants. We hope you had a pleasant stay and look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

MICHEAL

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kazi Ahmed, General Manager on 24 Sept 2023
Thank you, Michael! We appreciate your positive feedback and are glad to hear that you had a great experience during your stay. We strive to provide the best service possible and it's always rewarding to know that our efforts have paid off. We hope to welcome you back again in the future.warm regards,

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms, very elegant lobby and the most amazing service from Viena at the front desk
Stayed 1 night in Sep 2023
Response from Kazi Ahmed, General Manager on 18 Sept 2023
Dear Monica,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you found our rooms to be modern and elegant, and that you received exceptional service from Viena at our front desk.Your kind words mean a lot to us, and we will definitely share your feedback with our staff, especially Viena. We are proud to have her as part of our team, and we know she will be delighted to hear about your positive experience.Once again, thank you for choosing to stay with us and for sharing your review. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kazi Ahmed, General Manager on 18 Sept 2023
Dear Joe,Thank you for taking the time to leave us a perfect 10 out of 10 rating on Hotels.com! We are thrilled to hear that you had such a wonderful experience during your stay.Your feedback is greatly appreciated, and we will definitely share your kind words with our staff. It's always rewarding for them to know that their efforts in providing excellent service are recognized and appreciated by our guests.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kazi Ahmed, General Manager on 18 Sept 2023
Dear Teresa,Thank you for leaving us a fantastic 5 out of 5 rating on Expedia! We're delighted to hear that you had a great experience during your stay at our hotel.We appreciate your kind words and will definitely share your feedback with our staff. They work hard to ensure that every guest has a memorable and enjoyable stay, so it's always rewarding for them to receive positive recognition.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future.Best regards,

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything is so good, we for sure be back there, great customer service and they treat you great
Stayed 1 night in Sep 2023
Response from Kazi Ahmed, General Manager on 18 Sept 2023
Dear Mirna,Thank you for taking the time to leave us a perfect 10 out of 10 rating on Hotels.com! We're thrilled to hear that you had an amazing experience during your stay at our hotel.It's wonderful to know that everything exceeded your expectations and that you enjoyed our great customer service. We strive to provide our guests with exceptional experiences, and it's rewarding to receive such positive feedback.We look forward to welcoming you back on your next visit. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we can't wait to have the pleasure of hosting you again.