Lobby

Reviews of Courtyard by Marriott San Francisco Union Square

3 out of 5
Courtyard by Marriott San Francisco Union Square
761 Post Street, San Francisco, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 232 out of 629 reviews" "
Rating 8 - Good. 222 out of 629 reviews" "
Rating 6 - Okay. 108 out of 629 reviews" "
Rating 4 - Poor. 43 out of 629 reviews" "
Rating 2 - Terrible. 24 out of 629 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Varun Thayil

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for taking the time to submit this feedback, Varun.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my time and I hope that I can stay at a Marriot again in the near future.
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Matthew, it's wonderful to hear about your enjoyable experience at the Courtyard by Marriott San Francisco Union Square. We're thrilled to know we made your stay special and we hope to see you again in the future for another superb visit.

10/10 Excellent

Isabella

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Isabella, thank you for choosing Courtyard by Marriott San Francisco Union Square and leaving such a wonderful rating. We value your support and hope to welcome you back on your next visit to San Francisco.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large homeless population in this district
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Mar 2024
Nicole, thank you for your feedback. While the location of the Courtyard by Marriott San Francisco Union Square is in a vibrant and lively part of the city, we understand that the urban environment can be a concern for some guests. Your comfort and satisfaction are important to us and we appreciate your understanding.

10/10 Excellent

David, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient check-in
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
David, thank you for sharing your experience at Courtyard by Marriott San Francisco Union Square. We're delighted to hear you appreciated our swift check-in process. We aim for this efficiency across all our services. We look forward to seeing you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Brenda, it's excellent to hear that you had a positive experience at Courtyard by Marriott San Francisco Union Square. We are grateful for your feedback and are thrilled we could exceed your expectations. We look forward to hosting you again on your next visit to San Francisco. Safe travels!

8/10 Good

Sharalynne

Liked: Property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Sharalynne, thank you for choosing to stay at Courtyard by Marriott San Francisco Union Square. We're thrilled to learn that you found your stay comfortable. We aim to ensure the utmost relaxation for all our valued guests. We look forward to welcoming you back for another tranquil stay in the future.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was a bit sketchy
Response from Customer Service on 26 Feb 2024
Luis, thank you for your feedback. We understand that every area has its own distinct personality, and we are located in a lively part of the city. We hope that this factor has not completely overshadowed the positive aspects of your stay at Courtyard by Marriott San Francisco Union Square. We value your input and hope to welcome you back in the future.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Patti, it's wonderful to see a perfect rating for the Courtyard by Marriott San Francisco Union Square. We're delighted you had a positive experience and hope you consider us for any future visit to San Francisco. Thank you for choosing us!

8/10 Good

Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend getting this hotel it was clean
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Garcia, thank you for recommending Courtyard by Marriott San Francisco Union Square. We're delighted to hear you found our rooms clean and enjoyable. We're certainly eager for your return visit!

10/10 Excellent

Gevik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bathrooms are tiny but it is what it is. Mine had a weird gross food smell. Wouldn’t go away.
Stayed 5 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
Gevik, we're pleased to see your high rating, but do take note of your comment about the bathroom condition at Courtyard by Marriott San Francisco Union Square. Our team want guests to have the best experience possible, so we're grateful for your feedback. We'll certainly pass along your comments to encourage improvements in these areas. We hope to welcome you back on your next visit to San Francisco.

2/10 Terrible

edwin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
Edwin, it seems your stay with us did not meet your expectations. We take all feedback very seriously and will use your rating to make necessary improvements. We do hope you'd consider giving us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Lots of poop
The hotel was clean and the location is not great. Lots of poop on the street abd the neighbooring hotel had lots of cops 50% of the time were there. Very insecure at night. Staff was friendly but the location was horrible.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
We greatly appreciate your feedback. It's wonderful to know our team's hospitality met your expectations, even if other aspects fell short. Safety and cleanliness of the surrounding area are important to us and we're always working to advocate for improvements. We deeply regret that you felt uneasy during your stay. Please rest assured that our guests' safety is our utmost priority. We hope to have the opportunity to welcome you back in the future under different circumstances.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was amazing
Stayed 9 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Raquel, it's delightful to hear that you found our housekeeping to be exceptional. At Courtyard by Marriott San Francisco Union Square, we take pride in offering top-notch services so guests like you can have an enjoyable stay. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate room.bad velet service
Had to wait over 50 minutes from request time to get my car.
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
We appreciate your feedback regarding the car retrieval delay. Timeliness is a key aspect of our services and it's regrettable that your experience did not align with this. Please know we're working on strategies to improve this aspect of our service. We hope to have another opportunity to provide you with a more efficient experience in the future.

10/10 Excellent

Katherine, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was awesome!
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov 2023
Katherine, it's fantastic to hear that you had such a positive experience at Courtyard by Marriott San Francisco Union Square. We're proud of our exceptional team members - it's encouraging to know they left a positive impression on you during the check-in process. Thank you for leaving this review, we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for a weekend trip!
Hotel was nice and in a good location where you can walk to some restaurants and coffee shops. For any other tourist attractions you need to catch public transit or Uber/Lyft. The only “negative” aspect of our stay was that the bathtub would clogged. Front desk was nice and allowed us to check in early and store our luggage for a few hours after we checked out.
Stayed 2 nights in Oct 2023
Response from Customer Service on 29 Oct 2023
Thank you for this valuable review. It's great to hear that you were able to enjoy the advantageous location of Courtyard by Marriott San Francisco Union Square. We apologize for any inconvenience caused by the bathtub and appreciate your patience in this matter. It's excellent to know our team members could assist with early check-in and luggage storage. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff, definitely would stay here again!
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Michelle, we're thrilled to hear your experience at Courtyard by Marriott San Francisco Union Square was positive. It's also wonderful to know our efficient and welcoming team members made your stay memorable. We eagerly look forward to your next visit!

6/10 Okay

Kevin

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.
Stayed 3 nights in Oct 2023
Response from Customer Service on 19 Oct 2023
Kevin, it's disappointing to hear that your stay didn't meet expectations, particularly regarding the city sounds and the compact nature of our rooms. Rest assured, we take cleanliness very seriously and strive to maintain a fresh atmosphere. We understand that everyone's location preference varies and we regret if the surrounding area wasn't to your liking. It's our hope that we can have another opportunity to provide a better experience in the future.

6/10 Okay

Vanessa

Stayed 4 nights in Sep 2023
Response from Customer Service on 4 Oct 2023
Vanessa, thank you for taking the time to provide a rating based on your recent stay. We're committed to constantly improving our guest experience, and your feedback is vital for that. Thank you for staying with us and we hope for the opportunity to exceed your expectations during your next visit.

10/10 Excellent

Pamela

Liked: Amenities
Ice machine was out
Stayed 2 nights in Sep 2023
Response from Customer Service on 21 Sept 2023
Pamela, thank you for your feedback. We have noted your remarks about the ice machine and apologize for any inconvenience caused. On a positive note, we're pleased to see that you had a positive experience overall and we'd like you to know that you're 5-star rating validates our consolidated efforts to provide excellent guest experiences. With that, we hope to welcome you back soon. Thank you and safe travels!

10/10 Excellent

Ingrid Marie, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was friendly. Would recommend to friends that want to stay in downtown San Francisco. Easy to walk to great food and shopping.
Stayed 3 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Ingrid, thank you for recommending the Courtyard by Marriott San Francisco Union Square. We're thrilled to hear you had an enjoyable stay and that our friendly team members contributed to a wonderful experience. Indeed, we always aim to provide easy access for our guests to enjoy San Francisco's vibrant food scene and shopping facilities, and we're glad it did not come unnoticed during your stay. We can't wait to welcome you back in the future for an equally magnificent experience!

2/10 Terrible

Roberto

Stayed 3 nights in Aug 2023
Response from Customer Service on 11 Sept 2023
We appreciate you taking the time to share your feedback, Roberto.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small bathroom
Stayed 1 night in Aug 2023
Response from Customer Service on 20 Aug 2023
Maria, thank you for sharing your feedback. We're sorry to hear that the dimensions of our facilities didn't fully meet your expectations. Each design element is intended to create a balance between comfort and functionality. We appreciate your perspective and hope for another opportunity to better serve you in the future.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on 16 Aug 2023
Richard, we're delighted to hear you had an exceptional stay at Courtyard by Marriott San Francisco Union Square! We look forward to welcoming you back for another positive experience during your next visit to San Francisco. Thank you for sharing your rating. Safe travels!

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Customer Service on 16 Aug 2023
Thank you for this lovely rating, John!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott San Francisco Union Square. We'd like to share an even better experience with you soon.

8/10 Good

Naslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and had great service.
Stayed 5 nights in Aug 2023
Response from Customer Service on 11 Aug 2023
Naslyn, it warms our hearts to know you appreciated the cleanliness and exceptional service at Courtyard by Marriott San Francisco Union Square. Your kind words motivate us to continue providing top-tier hospitality. We hope to welcome you back soon!

6/10 Okay

Nik

Liked: Cleanliness, property conditions & facilities
Stranger entered my room
Someone walked into my room at 9 am and woke me up even with the DND sign in the door. Hotel staff did not much care when I mentioned it. Super unprofessional and did not make me feel comfortable there.
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Nik,We're truly sorry that your peace was disturbed during your stay. It's very unusual and certainly not aligned with our high standards of guest privacy and service. We appreciate you raising this concern and assure you that it will be looked into. We always aim to help guests feel secure and well taken care of. Thank you for giving us an opportunity to improve. We'd be glad to host you again in the future and offer a better experience.

10/10 Excellent

Gardner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Service on 5 Aug 2023
Thank you for sharing, Gardner!At Courtyard by Marriott San Francisco Union Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Eva

Liked: Cleanliness, property conditions & facilities, room comfort
No info given of nearby Restaurant, the hotel Restaurant was closed the entire time there. No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.
Stayed 1 night in Aug 2023
Response from Customer Service on 5 Aug 2023
Hello Eva,We're pleased to hear you enjoyed the cleanliness of your room and the wonderful city view at Courtyard by Marriott San Francisco Union Square. We appreciate your feedback about the restaurant and WiFi availability; it's valuable in helping us reach higher standards. Looking forward to your next visit. Enjoy your day!

2/10 Terrible

arun

Disliked: Staff & service, property conditions & facilities
Terrific
Room was like a prison cell no windows no views parking was very expensive front desk very slow bathroom has mildew very weird shower drain all water going out of shower stall tv vey old pictures very dull
Stayed 1 night in Jul 2023
Response from Customer Service on 24 Jul 2023
I apologize for the disappointment and inconvenience you experienced during your stay. It's disheartening to hear that the room did not meet your expectations and that there were issues with the amenities and cleanliness.We take your feedback seriously and will investigate the concerns you've raised to ensure that improvements are made. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.Regarding the parking cost, we understand that this can be a concern for our guests, and we'll take your feedback into account as we review our pricing options. Your comments about the front desk staff, bathroom, and TV have been duly noted, and we'll address these areas to enhance the overall guest experience.Once again, I apologize for the inconvenience and frustration you encountered during your stay. We appreciate your feedback, as it helps us identify areas that need improvement. If there's anything else we can do to address your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for staying with us, and we hope you'll consider giving us another chance in the future to provide you with a more positive experience.

8/10 Good

Allyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on 24 Jul 2023
Thank you for sharing your thoughts with us, Allyson!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott San Francisco Union Square.

10/10 Excellent

Angeline, Scranton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great people working there.
Stayed 5 nights in Jul 2023
Response from Customer Service on 13 Jul 2023
Thanks for the fantastic review, Angeline!It's excellent you had such an amazing stay at Courtyard by Marriott San Francisco Union Square! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place itself was nice. The immediate surrounding area was getto.
Stayed 3 nights in Jul 2023
Response from Customer Service on 5 Jul 2023
Thank you for the 4/5 rating, Evan!We're happy you had a pleasant stay with us and appreciated our property. It's unfortunate you had such challenges with our location. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

8/10 Good

ian, laguna niguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, room was very small but clean. Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.
Stayed 1 night in Jun 2023
Response from Customer Service on 5 Jul 2023
Thank you for taking the time to share your 4/5 review with us, Ian.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

2/10 Terrible

Karan

Disliked: Cleanliness, property conditions & facilities
Area is not safe. Homeless people around
Stayed 1 night in Jul 2023
Response from Customer Service on 6 Jul 2023
We appreciate the feedback, Karan.We sincerely apologize for any concerns or discomfort you experienced regarding the surrounding area. Please rest assured that we prioritize the well-being of our guests and implement appropriate measures to maintain comfortable and safe accommodations.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty easy to get to considering that it’s in San Francisco. But when you first walk into the property, it’s very nice looking clean. The staff is extremely friendly and nice. The rooms are really nice clean. They smelled great. We had a great view of San Francisco. The only downside is that the bathroom is really small so it’s kind of hard to move around and get dressed in but that’s the only downside other than that this property is really great.
Stayed 1 night in Jun 2023
Response from Customer Service on 29 Jun 2023
Thank you for taking the time to share this lovely review, Joseph!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our prime location, cleanliness, stunning views and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our facilities with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

6/10 Okay

Joe

Business traveller
Liked: Staff & service
I made a reservation at Club Wyndham Canterbury, San Francisco. When arriving to the hotel, I was informed it was overbooked and ended up moving to another hotel not of my choice.
Stayed 2 nights in Jun 2023
Response from Customer Service on 3 Jul 2023
Hello Joe,Firstly, we want to express genuine regret for the inconveniences you encountered upon your arrival. No guest should have to deal with being moved to another hotel against their preference. We understand how frustrating it is, especially after looking forward to staying in the chosen hotel and expecting everything to be in place.In the hospitality industry, we do recognize that overbooking occasionally occurs due to unforeseen circumstances beyond our control. Nevertheless, we sincerely apologize for the complications and the disappointment it caused you. Our guests' satisfaction is paramount and we never want anyone to experience what you did.We acknowledge the inconvenience of moving location as it can disrupt your travel plans or even lost opportunities to visit nearby attractions. We understand and agree that such disruptions can take away from a planned enjoyable experience and the anticipation of residing in one's selected accommodation.We'd like to assure you that situations like these are not typical, and we're deeply sorry that you encountered this during your visit. We will take all the necessary measures to ensure that similar incidents do not occur in the future. We appreciate you taking the time to share your feedback, as it helps us pinpoint areas we need to focus on for improvement.We hope that despite this setback, you will consider staying with us again in the future. We'd love to have the chance to provide you with a more traditional and pleasant experience. Once again, we acknowledge your frustration and offer our deepest apologies.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Staff all around are amazing
Stayed 2 nights in Jun 2023
Response from Customer Service on 20 Jun 2023
Thank you for sharing this wonderful review, Dominic!We are very pleased to hear that you had an enjoyable experience at Courtyard by Marriott San Francisco Union Square! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here! The room was the perfect size for a solo traveler! The only thing that would have made my stay even better would be an indoor pool, haha!
Stayed 1 night in Jun 2023
Response from Customer Service on 16 Jun 2023
Thank you for the great review, Jocelyn!We're happy you had a pleasant experience with us! However, we regret that our amenities didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

8/10 Good

Jesus

Travelled with partner
Liked: Staff & service, property conditions & facilities
The homeless population in the surrounding neighborhood is many. The hotel itself is nice. There are several good Thai restaurants within a block or two.
Stayed 6 nights in Jun 2023
Response from Customer Service on 17 Jun 2023
Jesus,Thank you for taking the time to share your experience at Courtyard by Marriott San Francisco Union Square. We are pleased to know that you found our hotel to be nice and that you appreciated the nearby Thai restaurants for their convenience and quality.We understand your concern regarding the surrounding neighborhood, and while it is an aspect beyond the hotel's control, we are committed to offering a comfortable and secure environment for our guests by ensuring the safety measures within the property are in place.We hope to have the opportunity to welcome you back to Courtyard by Marriott San Francisco Union Square soon, and provide you with an even more enjoyable visit.

10/10 Excellent

Christine

Stayed 2 nights in May 2023
Response from Customer Service on 24 Jun 2023
Thank you for sharing, Christine!At Courtyard by Marriott San Francisco Union Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Xi

Stayed 1 night in May 2023
Response from Customer Service on 22 Jun 2023
Thank you for the perfect rating, Xi!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott San Francisco Union Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on 29 May 2023
Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard by Marriott San Francisco Union Square! We can't wait to see you again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Response from Customer Service on 20 May 2023
We appreciate you sharing this positive rating, Angela!The comfort of our guests is important to us so we can't wait to see you back again at Courtyard by Marriott San Francisco Union Square. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Kelvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to compliment James for his great service! Expedia secretly booked lower floor for me without informing me, but James went the extra mile to give me an upper floor room.
Stayed 3 nights in Apr 2023
Response from Customer Service on 4 May 2023
Thank you for the fantastic review, Kelvin!It's outstanding your time at Courtyard by Marriott San Francisco Union Square was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like James who ensure our guests are getting the best level of service. That's what we like to see!We can't wait until your next visit so we can once again share our high-caliber service with you.

8/10 Good

India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved all of the tech hook-ups and lighting options in the room. Nice contemporary decor and new clean items. My coffee tray had not been replenished, though so we only had one coffee cup. Not a huge issue. It is 3 blocks from Union Square and in my opinion should not have Union Square in their title. Not a great neighborhood for walking. Kinda false advertising. Massive tourism charges in addition to the room price. We live in CA but San Fran is starting to price themselves out of the market - especially with all the extra folks living on the streets now.
Stayed 1 night in Apr 2023
Response from Customer Service on 30 Apr 2023
Thank you for taking the time to share this 8/10 review, India!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our modern decor and clean accommodations. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!Have a wonderful day!

10/10 Excellent

Alex

Stayed 1 night in Apr 2023
Response from Customer Service on 17 May 2023
Thank you for the 5/5 rating, Alex!It's excellent you enjoyed your time at Courtyard by Marriott San Francisco Union Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

christina

Stayed 2 nights in Apr 2023
Response from Customer Service on 26 Apr 2023
Thank you for the feedback, Christina.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Alejandra

Liked: Staff & service, amenities
Stayed 1 night in Apr 2023
Response from Customer Service on 2 May 2023
Thank you for sharing your perfect rating with us, Alejandra!It's wonderful to see how much you appreciated your time at Courtyard by Marriott San Francisco Union Square! We want everyone to feel right at home at Courtyard by Marriott San Francisco Union Square. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!