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Rating 10 - Excellent. 365 out of 1000 reviews" "
10 - Excellent
365
Rating 8 - Good. 318 out of 1000 reviews" "
8 - Good
318
Rating 6 - Okay. 165 out of 1000 reviews" "
6 - Okay
165
Rating 4 - Poor. 92 out of 1000 reviews" "
4 - Poor
92
Rating 2 - Terrible. 60 out of 1000 reviews" "
2 - Terrible
60
8.0/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Poor
Ashwin
Travelled with family, Travelled with family and small children
Response from The Homewood Suites Team on 21 Mar 2024
Thank you for the wonderful review. We're so happy you enjoyed your stay while visiting Brisbane. We value all of our guests and always do our best to ensure that you will enjoy your visit. We look forward to having you return should you find yourself in the area!
Response from The Homewood Suites North SFO Team on 21 Mar 2024
Thank you for the wonderful review. We're so happy to see you enjoyed your stay. We hope you felt at home and can’t wait to welcome you home soon!
6/10 Okay
Jane
Travelled with family, Business traveller
23 Jan 2024
Disliked: Amenities
Unfortunately, the hotel is right next to the railroad tracks! The evening check-in staff was absolutely lovely, Monica. The morning staff of checkout didn’t seem like they really cared for their job much. The breakfast certainly nothing to write home about. It served our purpose of a quick overnight.
The Hotel is just 'ok'...The breakfast was ok, not great, service was helpful, but didn't fix a unfllushable toilet after 3X. I fixed it. The shower is either really cold or hot. Good luck. We checked in an hour early after an early morning long flight and got charged and extra $50+tax.
Kitchen needed to be mop n swept, carpet needed to vacuum. Bathroom ceiling paint was chipping away.
Breakfast was good, Fred did an excellent job, he was helpful, happily greeted people, awesome guy whom I could tell takes pride in his work
Efrain
Stayed 4 nights in Dec 2023
6/10 Okay
Selwyn
Travelled with partner
27 Nov 2023
Disliked: Cleanliness
No make up service for 4 of the 5 days we stayed in the hotel. Doors and refrigerator doors and bathtub were grimy.
Selwyn
Stayed 5 nights in Nov 2023
8/10 Good
Robert
25 Nov 2023
Liked: Cleanliness, staff & service, amenities
We stopped multiple times at this place over the last 10 years as it’s a convenient location for our family . We recently don’t like to stay in hotels in SFO and found out a convenience to stay somewhat away from the city . The restaurants are kind of far from this hotel , but we became familiar with this area and found 15-20 min drive wonderful restaurants to eat . Check Burlingame down town for it .
About hotel . Lack of extra pillows in a room for 3 people to sleep . Will be nice to have also extra blankets . Breakfast: around 9:00 almost all food was gone . No big garbage can to throw the garbage away . The men who was in charge of breakfast was very nice and before closing the breakfast itself was making sure everybody got enough food . Overall a pleasant stay , BUT I think this hotel becoming a little outdated .
10 minute drive from SFO. Great hotel for families. There is a heated pool. Unfortunately our kitchenette did not seem clean and the sheets for the pull out couch did not look replaced. Decent breakfast, they have hot items.
When we arrived and checked in, we were told housekeeping cleaned rooms every other day. We checked in Thursday afternoon. When we checked out Monday house cleaning had still not been in our room. We had to go to the lobby and ask for toilet paper and towels. When we complained about the lack of cleaning service to the desk clerk, she in a very disrespectful tone told my wife that they only clean rooms if you stay more than 4 days.
Very expensive stay, with a really bad breakfast (eggs standing in hot water) and far from any restaurants (you need to get in your car to get a meal except for the bad free breakfast). $500 a night and they still charge you for outside parking.
Our truck was broken into in the front lot and they were no help. Notified them of late check-in and possibly early the next morning but had paid in advance and yet they canceled our reservation and refused refund. Unfriendly staff and manager unwilling to discuss. Will never return.