Interior entrance

Reviews of Hotel Aura SFO

3 out of 5
Hotel Aura SFO
190 El Camino Real, San Bruno, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 953 out of 1631 reviews" "
Rating 8 - Good. 468 out of 1631 reviews" "
Rating 6 - Okay. 136 out of 1631 reviews" "
Rating 4 - Poor. 50 out of 1631 reviews" "
Rating 2 - Terrible. 24 out of 1631 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

CHRISTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 1 night in Feb 2024

6/10 Okay

Norma

Travelled with partner
Liked: Amenities
Got a room right infront of where the breakfast is served and its very noisy starting at 6:00 am,got woken up with people talking and coughing,and the toaster kept buzzing loud, from service not so friendly. I stayed 2 nights and I would not stay again. Other than that the pillows were nice and comfy.
Stayed 2 nights in Apr 2024
Response from Hotel Aura Management on 3 May 2024
Dear Norma,We apologize for the noise disruption during your stay and the inconvenience caused by the breakfast area near your room. Your feedback is important to us, and we'll address this issue to ensure a more peaceful experience for our guests in the future.Additionally, we're sorry to hear that the service was not friendly. Providing excellent service is a priority for us, and we'll address this with our team to ensure that all guests feel welcomed and well taken care of during their stay.We're glad to hear that you found the pillows nice and comfy, but we understand that the noise and service issues outweighed this positive aspect for you. We apologize for any frustration or discomfort this may have caused.Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you decide to give us another chance, please don't hesitate to reach out to us.Sincerely,Hotel Aura Management

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and very serviceable for one night. The room was big, clean and the bed was comfortable. The bathroom was also very clean. The neighborhood was a little sketchy but it was on a main road.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 3 May 2024
Dear William,We're glad you found our property clean and suitable for your one-night stay. It's great that you found the room spacious, clean, and the bed comfortable. We take pride in providing a clean and comfortable environment for our guests.We understand your concern about the neighborhood, but we're pleased to hear that you felt safe being on a main road. Thank you for choosing to stay with us, and we hope to welcome you back for another stay in the future! If you have any further feedback or if there's anything we can do to improve your experience, please let us know.Best Regards,Hotel Aura Management

10/10 Excellent

Gemmaruth, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 3 May 2024
Dear Gemmaruth,Thank you for your feedback! We're glad to hear that you had a good experience. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 3 May 2024
Dear Wade,We're delighted you found our rooms very nice and clean! Maintaining a high standard of cleanliness is important to us, and we're glad we could provide you with a comfortable and enjoyable stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. A real bargain. Clean,quiet, close to the airport.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 3 May 2024
Dear Francis,We're thrilled you had a great experience at our hotel! It's fantastic that you found it to be clean, quiet, and close to the airport, and we're delighted to know that you considered it a real bargain. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know.Best Regards,Hotel Aura Management

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Not much around it to eat. Good value
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 2 May 2024
Dear Donald,We're pleased to hear that you found our hotel nice and clean! Providing a comfortable and well-maintained environment is our priority. We apologize for any inconvenience regarding dining options nearby. Thank you for recognizing the value we offer. We strive to provide great experiences at reasonable prices.Please let us know if you have any suggestions for improvement or if there's anything else we can do to make your next stay even better. We appreciate your feedback and look forward to welcoming you back!Best Regards,Hotel Aura Management

10/10 Excellent

Sarojini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 2 May 2024
Dear Sarojini,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great continental breakfast. They will arrange a free airport shuttle too! Honest work ethics from the staff. Good experience overall for the money we spent..
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Monika,We're thrilled to hear that you had an excellent experience during your stay with us! We aim to provide exceptional service, including a delicious continental breakfast, and arrange a free airport shuttle. It's lovely that our staff demonstrated honest work ethics and made your stay memorable. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Best Regards,Hotel Aura Management

10/10 Excellent

KADY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 2 May 2024
Dear Kady,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

8/10 Good

Rolando, clarksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good breakfast
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Rolando,We're glad to hear that you enjoyed your stay and found the room clean and breakfast good! Providing a comfortable and clean environment along with a satisfying breakfast is our priority. Thank you for staying with us, and we hope to welcome you back again soon!Best Regards,Hotel Aura Management

10/10 Excellent

NING

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport and hourly shuttle buses from the hotel to the airport, but no instructions how to get there from the airport by public transit. If hotel website can add this instruction, it would be very helpful for travellers.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Ning,Thank you for your feedback! We appreciate your suggestion to add instructions on how to get to the hotel from the airport by public transit on our website. We will consider this to enhance the experience for our guests. In the meantime, if you need assistance with public transit directions, please feel free to contact our front desk staff; they will be happy to assist you. We hope to welcome you back for another convenient stay in the future!Best Regards,Hotel Aura Management

10/10 Excellent

Gulomjon

Stayed 1 night in Apr 2024

8/10 Good

Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Hung,I'm glad to hear that everything was good! If you have any questions or need assistance with anything else, feel free to let me know.Best Regards,Hotel Aura Management

10/10 Excellent

jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient stay!
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Jacqueline,We're glad to hear your stay with us was easy and convenient! We aim to provide a hassle-free experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Best Regards,Hotel Aura Management

10/10 Excellent

Sing Wun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Aura Management on 30 Apr 2024
Dear Sing,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Hotel Aura Management

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 29 Apr 2024
Dear Karen,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

8/10 Good

Benedicta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 26 Apr 2024
Dear Benedicta,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Best Regards,Hotel Aura Management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stay often for work
Stayed 3 nights in Apr 2024
Response from Hotel Aura Management on 25 Apr 2024
Dear Brian,It's great to have you as a regular guest for your work trips! We appreciate your loyalty and hope to continue providing you with a comfortable and enjoyable stay whenever you visit. If there's anything we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 23 Apr 2024
Dear Gene,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Hotel Aura Management

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the privacy and cleanliness of the property
Stayed 4 nights in Apr 2024
Response from Hotel Aura Management on 23 Apr 2024
Dear Halle,We're delighted to hear that you enjoyed the privacy and cleanliness of our property! Providing a comfortable and clean environment for our guests is our top priority.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit! If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your feedback!Best Regards,Hotel Aura Management

2/10 Terrible

dennis

Disliked: Staff & service, property conditions & facilities
The police were investigating a domestic violence incident at the hotel when I arrived. The elderly woman behind the desk was confused by every question I asked, and stopped the process from checking me in this hotel is in a Neighborhood. If you think this is just around the corner from the airport, it’s not.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 22 Apr 2024
Dear Dennis,We apologize for the inconvenience you experienced upon your arrival at our hotel. The incident involving the police was unforeseen and beyond our control, and we regret any disruption it caused to your check-in process. We understand your frustration and apologize for any confusion or delay in assisting you.Regarding the location, we apologize if there was any misunderstanding about the proximity to the airport. We strive to provide accurate information about our hotel's location to all our guests.We appreciate your understanding of the situation and hope that we can welcome you back for a smoother and more enjoyable experience in the future. If there's anything else we can assist you with, please feel free to reach out to us directly.Sincerely,Hotel Aura Management

10/10 Excellent

Donnell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle, and close to SF but not inside SF. Welcoming facilities and staff. Super clean and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 22 Apr 2024
Dear Donnell,We're thrilled to hear you had a positive experience during your stay with us! Providing convenient amenities like a free shuttle to the airport and proximity to San Francisco is important to us, and we're glad that you found our location to be convenient. It's also wonderful to hear that you found our facilities welcoming, our staff friendly, and our accommodations clean and comfortable. Your satisfaction is our priority, and we're grateful for your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another comfortable and enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!Best Regards,Hotel Aura Management

10/10 Excellent

Sonja, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 22 Apr 2024
Dear Sonja,We're delighted to hear that you found our hotel very clean and had a positive interaction with our staff! Maintaining a high standard of cleanliness and providing friendly service are top priorities for us, and we're thrilled that we could meet your expectations in these areas.Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback!Best Regards,Hotel Aura Management

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were larger than expected
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 16 Apr 2024
Dear Michelle,We're glad to hear that you found our rooms to be larger than expected! Providing spacious accommodations for our guests is important to us. Thank you for choosing to stay with us, and we hope you had a comfortable and enjoyable experience overall. If there's anything else we can help you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Best Regards,Hotel Aura Management

10/10 Excellent

Cindy, San Francisco

Travelled with group
Liked: Amenities
Great location and great customer service
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 16 Apr 2024
Dear Cindy,We're thrilled to hear that you enjoyed both our location and the service provided by our team! Ensuring our guests have a wonderful experience is our top priority. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Best Regards,Hotel Aura Management

8/10 Good

York, Oakville

Travelled with partner
Liked: Cleanliness, staff & service
Good value. It is a decent place to stay near the airport.
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 16 Apr 2024
Dear York,We're pleased to hear that you found our hotel a good value and a suitable place to stay near the airport! Ensuring our guests have a comfortable and convenient experience is important to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Best Regards,Hotel Aura Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the airport too
Stayed 2 nights in Apr 2024
Response from Hotel Aura Management on 12 Apr 2024
Dear Heather,We're thrilled you enjoyed your stay with us and found our hotel a great choice near the airport! Providing convenience and comfort for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

10/10 Excellent

Esteban

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay it was a family of 4 for us, breakfast was delicious and had some nearby places for us to go eat walking distance has a underground garage , so no need to look for parking , only complaint that I have is I woke up maybe once or twice due to the airplanes going off at night but other then that great hotel so close to everything , would definitely recommend
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 11 Apr 2024
Dear Esteban,Thank you for your glowing review! We're thrilled you and your family enjoyed your stay with us. It's fantastic that you found our breakfast delicious and appreciated the convenience of nearby dining options within walking distance. We're also glad that our underground garage made parking hassle-free for you. We apologize for any inconvenience caused by airplane noise at night, and we appreciate your understanding. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit! If there's anything else we can help you with, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Within 15 min drive to SFO and in a good safe location
Response from Hotel Aura Management on 11 Apr 2024
Dear Heather,We're thrilled to hear that you loved your stay at our hotel! It's great to know that our convenient location, just a 15-minute drive to SFO, and the safety of our area met your expectations. Providing a comfortable and secure environment for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Hotel Aura Management

2/10 Terrible

Adam

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 11 Apr 2024
Dear Adam,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Hotel Aura.Sincerely,Hotel Aura Management

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 26 Apr 2024
Dear Sarah,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated clean and spacious very convenient from airport
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 8 Apr 2024
Dear Mandeep,We're thrilled you enjoyed our newly renovated and spacious accommodations! Providing a clean and comfortable environment for our guests is always our top priority, and we're glad that was reflected in your stay. Additionally, we're pleased to hear that our convenient location near the airport added to your overall experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 25 Apr 2024
Dear Elizabeth,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Hotel Aura Management

10/10 Excellent

Hollie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Aura Management on 8 Apr 2024
Dear Hollie,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

6/10 Okay

Kim

Travelled with family
Disliked: Amenities
This hotel had the feel of a motel...felt like they are on a very tight budget. One TINY bar of soap...very disappointed. Would not recommend sorry to say.
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 3 Apr 2024
Dear Kim,We apologize for falling short of your expectations during your stay. We want you to know that we aim to provide a comfortable and welcoming experience for all our guests, and we are sorry that we did not meet your standards on this occasion. Your feedback regarding the amenities provided, such as the soap, is valuable to us, and we will certainly consider it as we strive to improve. We appreciate your honesty and regret any inconvenience caused. Sincerely,Hotel Aura Management

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 2 Apr 2024
Dear Eileen,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 3 Apr 2024
Dear Barb,Thank You for the PERFECT SCORE rating of your experience at Hotel Aura! We are thrilled that you loved your stay. We'd love to host you again in the future.Best Regards,Hotel Aura Management

10/10 Excellent

Shiella marie

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price. Good catch.
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 2 Apr 2024
Dear Shiella,Thank you for sharing your experience! It's great to hear that you found the hotel worth the price. If you have any other comments or questions, please let me know!Best Regards,Hotel Aura Management

10/10 Excellent

Susiyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 2 Apr 2024
Dear Susiyan,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Hotel Aura Management

10/10 Excellent

Raul, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 2 Apr 2024
Dear Raul,Thank you for your feedback. Please let us know if you have any questions or need further assistance.Best Regards,Hotel Aura Management

10/10 Excellent

JING SHENG

Stayed 2 nights in Mar 2024
Response from Hotel Aura Management on 19 Apr 2024
Dear Jing,We appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible.Best Regards,Hotel Aura Management

10/10 Excellent

Raul, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest rate and friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 1 Apr 2024
Dear Raul,We're delighted to hear that you enjoyed our great rates and found our staff friendly! Thank you for choosing to stay with us, and we hope to welcome you back in the future. If you need further assistance or have any questions, please let us know.Best Regards,Hotel Aura Management

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent find - nice and close to the airport. Very comfortable and clean rooms - lovely staff.
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 1 Apr 2024
Dear Jasmine,We're thrilled to hear that you found our hotel to be an excellent choice! It's great to know that our proximity to the airport, comfortable and clean rooms, and lovely staff made your stay enjoyable. Thank you for choosing us, and we hope to welcome you back in the future. Please don't hesitate to reach out if we can help you with anything else.Best Regards,Hotel Aura Management

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 19 Apr 2024
Dear Jessica,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

10/10 Excellent

Marja

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 29 Mar 2024
Dear Marja,Thank you for your feedback! We're glad to hear that you found our location convenient. We strive to provide our guests easy access to nearby attractions and amenities. Please let us know if there's anything specific you appreciate about our area or if you have any suggestions for improvement. We're here to ensure you have a comfortable and enjoyable stay.If you have any further comments or anything else we can help you with; please don't hesitate to let me know.Best Regards,Hotel Aura Management

10/10 Excellent

Hiroyuki, San Francisco

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 28 Mar 2024
Dear Hiroyuki,I'm glad to hear that you had a good stay! If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We're always looking for ways to make our guests' experiences even better.Best Regards,Hotel Aura Management

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 29 Mar 2024
Dear Rebecca,Thank you for sharing your experience with us! We're delighted that you found our staff friendly and that your room was clean and comfortable. Providing a welcoming and clean environment for our guests is our top priority. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We're here to ensure you have a wonderful experience.If you have any further feedback or if there's anything else we can help you with, please don't hesitate to let us know.Best Regards,Hotel Aura Management

8/10 Good

Benedicta

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Basement Parking is very convenient. You can take the elevator from the parking to your room or the reception area. The hotel has free shuttle to the airport. The room is very clean and spacious
Stayed 1 night in Mar 2024
Response from Hotel Aura Management on 27 Mar 2024
Dear Benedicta,We're delighted that you found our basement parking convenient and that our elevator access made it easy to get to your room or the reception area.  Providing hassle-free amenities like complimentary shuttle service to the airport is part of our commitment to ensuring a comfortable stay for our guests.  It's fantastic to know that you found your room clean and spacious.  Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!  If there's anything else we can help you with, please don't hesitate to let us know.  We're here to ensure you have a pleasant experience with us.Best Regards,Hotel Aura Management

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, handicap shower was excellent as well as free handicap parking. Enjoyed coffee machine in room as well as fridge. Microwave available as well. Very good selection for breakfast. Staff very friendly. Would definitely recommend and come back if we’re in the area.
Stayed 2 nights in Mar 2024
Response from Hotel Aura Management on 26 Mar 2024
Dear Gary,Thank you for your glowing review!  We're delighted you enjoyed your stay with us, especially appreciating our comfortable beds, handicap-friendly amenities, and complimentary breakfast selection.  It's lovely that our staff made your experience even more enjoyable.  We appreciate your recommendation and look forward to welcoming you back whenever you're in the area.  If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Best Regards,Hotel Aura Management