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Reviews of The Catrina Hotel

2.5 out of 5
The Catrina Hotel
2110 S El Camino Real, San Mateo, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 340 reviews" "
Rating 8 - Good. 95 out of 340 reviews" "
Rating 6 - Okay. 44 out of 340 reviews" "
Rating 4 - Poor. 17 out of 340 reviews" "
Rating 2 - Terrible. 27 out of 340 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monterey

Liked: Cleanliness, staff & service, property conditions & facilities
Good pillows, synthetic hardwood floors, everything works well.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed midweek and the price was very reasonable, especially considering all the modern amenities cleanliness, and a surprisingly large TV. Very comfortable bed. The only thing that was a new experience (not entirely bad, just different) was that because we checked in after 8pm, we had to call a number posted on a placard outside the locked office door, someone answered, remotely unlocked the door, and then we completed our checkin at a video kiosk, with a live agent in a remote location. I'm not afraid of the new technology, but the agent had a very thick accent, making it hard to follow his instructions. They then text you a numeric key-code for your room. The instructions in the text message didn't give the important detail that once you enter your code there is another button to press, that took a few minutes. other than that we were impressed and would stay again.
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Dear Melissa;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy after hour check in!
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Dear Sydney;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

Wedler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 2 May 2024
Dear Wedler;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Dear Francesco;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

6/10 Okay

david, santa ana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
-Trash trucks came before 8. -Towel rack was broken. -bathroom fan was like a jet engine in noise and couldn't be turned off. -Patio furniture near rooms (from recent visit) is now gone. -There is a patio off the lobby but is locked from both the outside gate and the lobby--how useless -The check in now takes over 10 minutes with a remote agent, whereas last time it was very quick All in all, a degradation in the experience, was simple and convenient before--now, not so much...
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Dear Davis;Thank you for your feedback regarding your recent stay at The Row Hotel San Jose. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient, reasonably priced
Stayed 3 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Samuel;Thank you for your feedback regarding your recent stay at The Prodigy Hotel Davis. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

Toni

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were ok the area around hotel was not so great.
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Toni;Thank you for your feedback regarding your recent stay at The Prodigy Hotel Davis. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!THANK YOU 2Thank you for your feedback regarding your recent stay at …….. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

Abraham

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner was completely broken
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Dear Abraham;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

yvett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Yvett;Thank you for your feedback regarding your recent stay at the Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for your feedback; we appreciate your loyalty.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, very nice room with a big tv.
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Dear Jacquelyn; Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Alyssa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Alyssa, Thank you for your feedback and patronage. We are delighted to hear that you had a great time and very much looking forward to your next visit

6/10 Okay

James

Travelled with partner
Disliked: Amenities
At check-in, we dealt with a nice young gentleman from Columbia who was in Columbia. Everything is done over a zoom-like device. The staff on-site were helpful. Let's be clear, this is a motel not a hotel. One annoying factor...there are no bathroom exhaust fans. Good luck!
Stayed 6 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Dear James, Thank you for your feedback regarding your recent stay at the Catrina Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests.Travel safely.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in using the kiosk took me by surprise but the staff did respond quickly once the process started. Rooms appeared to have been recently updated.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear James;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Safe Travels!

6/10 Okay

Roxana

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I would've liked to have been told that this is a self check in Hotel. Also, there was an ant problem in the bathroom the morning I checked out.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear Roxana;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice and modern!
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Dear Cinthya; Thank you for your feedback and patronage. We are delighted to hear that you had a great time and very much looking forward to your next visit

10/10 Excellent

Jeannine, Santa Cruz

Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Jeannine, We thank you for your wonderful feedback and are delighted to hear you had a great experience; we hope to see you again soon. Safe travels!

8/10 Good

Aris

Liked: Cleanliness
Limited space
Stayed 3 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Aris;We thank you for your feedback and appreciate your support. We look forward to your next visit. Safe travels!

10/10 Excellent

Arlina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Quiet and very clean. We have a service dog and he was very welcomed.
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Dear Arlina; We thank you for your wonderful feedback and are delighted to hear you had a great experience; we hope to see you again soon. Safe travels!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You definitely get what you pay for- the rooms and grounds are remarkably clean and the bed is so comfy. We loved having Netflix available and the wifi is super fast. The only thing that was weird was that there seemed to be no staff- we checked in with a staff member using a virtual kiosk in the lobby. They were friendly and it was mostly easy to use, I would have just felt more comfortable knowing a staff member was on site if we were to have any issues. Otherwise we enjoyed our stay and would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Dear Ashley, We have a staff member on site, We thank you for your feedback and are delighted that you had a great experience. We are also happy to hear that you enjoyed the virtual check-in. Safe travels

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice and find this hotel to be a solid value. The location is great with public transit access, walkable to multiple dining neighborhoods as well as downtown San Mateo, and quite safe and quiet. The rooms have clearly had significant investment in remodeling and while it’s not high-end, I find it very clean with comfortable beds and nice amenities like fridges, coffee makers and microwaves. Can’t really ask for more if you want a solid value right in San Mateo.
Stayed 5 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Dear Peter;We thank you for your feedback and appreciate your support. We look forward to your next visit. Safe travels!

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Services on 16 Feb 2024
Dear;Thank you for completing the survey regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is nice
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Dear Lucas;Thank you for completing the survey regarding your recent stay at The Catrina Hotel San Mateo We appreciate your loyalty and very much look forward to your next visit.

10/10 Excellent

Mircea, Northville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed property! We’ll be back soon.
Stayed 2 nights in Feb 2024
Response from Guest Services on 7 Feb 2024
Dear Mircea; We thank you for your wonderful feedback and are delighted to hear you had a great experience; we hope to see you again soon. Safe travels!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Feb 2024
Dear Sarah, we thank you for your feedback and are delighted to hear that you had a great experience; we hope to see you again soon. Safe travels!

10/10 Excellent

Mircea, Northville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in system is very interesting and efficient!
Stayed 3 nights in Jan 2024
Response from Guest Services on 5 Feb 2024
Dear Mircea; We thank you for your feedback and are delighted that you had a great experience. We are also happy to hear that you enjoyed the virtual check-in. Safe travels

2/10 Terrible

Rob

Don’t recommend!
None of the surfaces within the room were clean. The floors weren’t very clean. The refrigerator was very noisy as was the heater. . When I checked out the manager said he was sorry and would try to put me in a better room when I come back (like that will happen!).
Stayed 2 nights in Jan 2024
Response from Guest Services on 1 Feb 2024
Dear Rob, We thank you for your feedback and sincerely apologize for the negative experience during your stay. We take these types of feedback as an opportunity to improve. Safe travels!

10/10 Excellent

Arceli

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and unique style
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Hi Ariceli,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards.

10/10 Excellent

tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy. Staff explained to me the door key process. The only 3 call outs were 1) the space between the sink and toilet was very small. I kept hitting my elbow against the sink. 2) the shower curtain could have been longer, I had a puddle just outside the curtain. 3) so many tv channels...could not find the ones I wanted such as kids channels.
Stayed 1 night in Jan 2024
Response from Guest Services on 29 Jan 2024
Dear Tim, We thank you for your feedback and patronage; we sincerely apologize for any negative experience. We will take your feedback as an opportunity to improve.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Hi Don,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had nice lighting, nice floors, nice bathroom, and refrigerator, digital door lock. Easy parking.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Hi Lucia,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards

8/10 Good

Scot

Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Dear Scot, We thank you for your feedback and patronage, and we hope to see you again soon. Safe travels!

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 27 Jan 2024
Dear Leticia;We thank you for your feedback and patronage, and we hope to see you again soon. Safe travels!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great but unsafe neighborhood
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Hi Michelle,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The place was fine for what I was doing and for the short time I was there, but there was no human contact other than the custodian that I saw once. The check in is done via computer, had to have my code re-set before being able to open the door.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Anonymous;We thank you for your feedback and patronage, and we hope to see you again soon. Safe travels!

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on 21 Jan 2024
Dear Joseph;We thank you for your feedback and patronage, and we hope to see you again soon. Safe travels!

10/10 Excellent

Maryam

Travelled with partner
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Dear Maryam, Thank you for your feedback and patronage; we hope to see you again soon. Safe travels!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Hi Don,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 15 Jan 2024
Hi Brian,We're delighted to hear that you enjoyed your room! Thank you for your positive review and valuable feedback. We appreciate your kind words and look forward to welcoming you back in the near future!Best regards

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked that I didn’t have to deal with any humans.
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Jan 2024
Dear Shannon;We appreciate your feedback and sincerely apologize for any negative experience; we hope to see you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and up to date with check in and sleekness of room. Single chair in room was filthy and bathroom tile needed serious cleaning.
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
We appreciate your feedback and apologize for any negative experience; we hope to see you again soon. Happy New Year

6/10 Okay

Christina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
Dear Christina;We appreciate your feedback and sincerely apologize for any negative experience; we hope to see you again soon. Happy New Year

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
Dear Salomon, We appreciate your feedback and support; we hope to see you again soon. Happy New Year

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec 2023
Dear Brent, we thank you for your feedback and hope to see you again soon.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec 2023
Dear Jason;Thank you for your review; we hope you travel safely!

8/10 Good

Kyle, Sherman Oaks

Business traveller, Travelled with partner
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec 2023
Dear Kyle, we thank you for your feedback, and patronage and hope to see you again soon.Safe travels!

10/10 Excellent

conor

Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Dear Conor, Thank you for your recent stay at The Catrina Hotel By telling us what you liked about your stay and how we can improve; We appreciate your loyalty; Safe Travels!

10/10 Excellent

Homero

Stayed 5 nights in Dec 2023
Response from Guest Services on 16 Dec 2023
Dear Homero;Thank you for your feedback and patronage; we hope to see you again soon. Safe travels!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Dec 2023
Dear Alice; Thank you for your feedback and patronage; we hope to see you again soon. Safe travels!

8/10 Good

Veera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 9 Dec 2023
Dear Veera; We thank you for your feedback and patronage at the Catrina Hotel San Mateo. We hope to see you again soon; Safe travels!