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"Everything is great except for the bathroom"

"Desk staff was excellent"

"The staff was very helpful and attentive. The room was very clean and the mattress/linens were more comfortable than most hotels I’ve stayed at. "

"Seriously best hotel in San Francisco. Love the decor and all of the creature comforts in the rooms. The buffet breakfast is expensive but it is simply outstanding. The $25 VIP hotel credit pays for about half a breakfast for one of the mornings. Hydration stations on every floor with the California metal water bottles so you never have to buy water. There is a spectacular Health club with an indoor pool and whirlpool bath. Also an outdoor terrace on the fifth floor. That’s very nice. A gym with equipment that’s a little too sophisticated for me. The rooms also come with a mini bar, refrigerator, separate shower, and bathtub, luxury toiletries, and an excellent bed. Wish the rooms were a little bigger so I could do my little calisthenics before bed but hey, that’s life in the big city. My go to a hotel in San Francisco. Unbelievably affordable for what it is."

"The room and hotel was clean. The staff was friendly. The hotel was a great location. Couldn’t ask for anything else. "

"⭐️⭐️⭐️⭐️⭐️ 5/5 — A Truly Magical Stay! I can’t say enough wonderful things about this beautiful hotel. From the moment we arrived, the service was exceptional—warm, attentive, and genuinely welcoming. Every staff member went above and beyond to make our stay feel special. But what absolutely stole my heart was the Christmas décor. It was truly magical—like stepping straight into a holiday movie. Sparkling lights, stunning trees, festive details in every corner… it felt whimsical and full of joy. The atmosphere alone made our stay unforgettable. If you’re looking for a place that delivers both luxury and heartwarming holiday charm, this hotel is a dream. I will absolutely be returning and recommending it to everyone one i know thank you for a wonderful stay. everyone I know"

"Clean rooms "

"We loved everything about this hotel! The location is perfect for a trip to the ballpark or Chase Center and it’s safe to walk to and from events there. Everything from parking to check-in to amenities was so easy and high tech (think robots delivering to your room). The property is very beautiful and stylish. It’s not a cookie-cutter hotel. And, most importantly, the staff and customer service was top notch! Can’t recommend this place enough and for sure will be back. Don’t think twice!"

"The staff made our stay unforgettable. We'll be back."