San Rafael hotels in Mexico City

"The shower was not clean and not working good. The sink in The bathroom was not clean and very old. Samething for the shower"

"Great location, helpful staff, comfortable room. Breakfast was a plus. "

"Clean, nice good staff great location "

"Servers were rude. Pool is clean and warm. "

"Very clean place and safe area Polite staff Good price "

"The business facilities were very good. It was a shame they weren't available on Sunday. Staff throughout were excellent - very friendly and responded promptly with a smile. "

"Excelente ubicación, staff muy amable. Solo las camas están excesivamente duras."

"The gym was okay, but no yoga mats. "

"Poor hygiene. Our bed hadn’t been changed. There were hairs everywhere, particularly when we pulled back the duvet. We complained. The lady changed the bedding but placed the disgusting bedding on top of my suitcase. I had to clean it myself afterwards. At breakfast we asked for tea a few times. The waitress ignored our request and chatted to staff. We booked a Junior Suite. The bathroom was tiny for a suite. This is more of a 2.5 star than 4 star as they advertise. I made a complaint asking for a refund but was offered an upgrade on my next stay. As if I’d ever think of staying here again. I’ve given two stars as the staff at the front of the hotel and the man making the eggs was very friendly and welcoming. Stay here if you like dirty bedding, poor service and a tiny bathroom."