Oran Santa Cruz Fort Hotels

"Although the building and location are very good thr servise poor"

"Initially was going to give it 1 star across the board because I had a terrible check in. However, Whalid/Waheem was fantastic in taking over from the staff member I was dealing with before and being extremely professional, efficient and knowledgeable. I think the whole reception front desk would crumble without his dedication to his job and being so good at it. The hotel is located at an amazing location for tourists where you are close to so many of the attractions within walking distance. Also the hotel room I had was much nicer than the ones I saw in photos. "

"The staff was amazing: very professional, friendly, and always willing to help. They really made the stay more pleasant. The gym and sauna, however, were quite disappointing. They are located in a basement area with poor lighting and ventilation, and the equipment is limited and not well maintained. Breakfast was average: not bad, but nothing particularly memorable. The location can also be a concern at night, as it tends to be noisy and doesn’t always feel very safe."

"They lost my car keys, and my pants , they told me breakfast wasn’t included in my reservation, even though it was, when I ordered food they wouldn’t let me bring it in, they told me I had to eat it past the property line then I could come back. The staff seemed eager to take advantage of the fact I am not a native French or Arabic speaker."

"Clean room, staff polite. "

"Lady at check in grumpy. Allocated standard room when booked Junior suite. Sink leaked at base. Shower screen not sealed so also leaked floor constantly wet. Junior suite spacious and great bed and AC. Well located. If they could fix water issue it would be a good hotel. "

"Nice hotel. Staff are very friendly. It’s worth the money. I like it . The room is clean, the decoration of the hotel is beautiful. They have elevator. Located in the heart of Oran It’s very good hotel "